Went into Preston branch looking for a specific TV. Matt was very helpful but not pushy, he had all the info we asked about and demonstrated the TV for us, so much so that we bought it ! Everything re... See more
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Pleasant. Staff , very helpful , easy to deal with , sorted everything i needed out quickly , i received the goods a lot quicker than i expected , delivery was trouble free , couldn't have gone any b... See more
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Friendly and very knowledgeable service. I did my research before buying a TV. I went to the shop to buy a specific LG model but left with a better specification LG tv at a better price - delighted.... See more
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The chaos in Preston where outstanding helping me select a system for home and we went for a Sonos soundbar Arc, sub and two surround speakers. Very impressed with the advice and the products. Thanks... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
10 Church Street, PR1 3BQ, Preston, United Kingdom
- 0333 900 0080
4.9
Excellent
3K reviews
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Large TV purchase
Large TV purchase. Good advice over several weeks.
Decided on yourselves after much thought as to vendor, model, recycling, price. Convenient to swop over the old tv to recycle and new to purchase with help provided by store. All good. Thank You.
13 July 2026
Reply from Richer Sounds - Preston
Thank you for your 5 star review, it’s lovely to read your comments.
Reply from Richer Sounds - Preston
Thank you for your 5 star review, it’s lovely to read your comments.
Easy to use website
Easy to use website. I called the Preston store to get some advice before making the purchase and that was a good experience too
10 July 2026
Reply from Richer Sounds - Preston
Thanks for your great feedback and for supporting local business.
It was very easy to order instore…
It was very easy to order instore Preston. And I brought my tv that had a software problem and they mended it in shop also I wasn’t without tv they sent my new 65 inch lg the next day and it arrived in the morning could not ask or expect a better service really happy with richer sounds
9 July 2026
Reply from Richer Sounds - Preston
Thank you for your 5 star review, it’s lovely to read your comments.
The staff are extremely helpful and…
The staff are extremely helpful and knowledgeable. i would recommend shopping at Richer Sounds Preston to anyone.
9 July 2026
Reply from Richer Sounds - Preston
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great Customer Service
We had a fairly good idea of what we wanted when we visited Richer Sounds about an upgrade to our tv. It was great to actually visit the store and discuss our options with a knowledgeable person for a change. Makes a change from the online options you get nowadays!
Thanks for a great service overall, including a personal touch to arrange collection, and a little set up advice for our new OLED television!
2 July 2026
Reply from Richer Sounds - Preston
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds - Preston
Thank you for your 5 star review, it’s lovely to read your comments.
Excellent service!
3 July 2026
Reply from Richer Sounds - Preston
Thank you for your 5 star review, it’s lovely to read your comments.
Richer Sounds No 1
My tv stopped working so I contacted customer service and they said it wasn’t worth fixing so I got 10% off the price of the tv for every year I’d had it. So I still had enough money left to put towards a new tv which was in the VIP sale. Worked out as an absolute bargain. The staff at Richer sounds Preston took the order for my new tv and it was delivered to me the next day. Thank you Harrison and Matt at that branch more than helpful all the way. And Ilias at customer service too. Me now am a happy happy Customer and I always am after dealing with Richer Sounds.Need I say more I could but I’d be writing for a week
2 July 2026
Reply from Richer Sounds - Preston
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
All the guys at Richie sounds was…
All the guys at Richie sounds was absolutely brilliant and so helpful when I went in to buy my tv. They had loads of time for me and to go through the options which were best suited for me. I would definitely recommend them. 100%. I will be definitely going back. Thank you Richie sounds. 10/10.
30 June 2026
Reply from Richer Sounds - Preston
Thanks for your great feedback and for supporting local business.
Friendly helpful staff
Friendly helpful staff. This is difficult because I know they can’t stock everything. Wanted an internet/DAB radio, had to order one and have it delivered to home to try, with the option to return/exchange it if I wasn’t happy. There were a couple of units I would have liked to compare but that wasn’t an option in store. As it happens I was happy with my first choice, so happy days.
29 June 2026
Reply from Richer Sounds - Preston
Thank you for the helpful feedback, we're really glad that you are happy with the unit you bought but will of course review the store display demonstration options for the range in question in light of your experience.
The Customer Experience team
Props for Preston…
Called into Preston at Xmas for advice on a video projector. Explained I wouldn't be buying for 6 months but still got a great deal of personal advice. Emailed recently to see if there was a newer or better option and was reassured that the model Id originally fancied was still the class leader. Agreed to buy it and was given a discount (unexpectedly) since I was still some weeks from moving into my new house.
26 June 2026
Reply from Richer Sounds - Preston
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Really helpful great advice always…
Really helpful great advice always recommend buying from richer sounds great quality products
14 June 2026
Reply from Richer Sounds - Preston
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Excellent service
23 June 2026
Reply from Richer Sounds - Preston
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Reply from Richer Sounds - Preston
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
I buy anything that is TV or hifi…
I buy anything that is TV or hifi related from richer sounds as the prices are always reasonable, the staff are always friendly and well informed and don't pressure you into buying anything you don't need. The 6 year guarantees are a nice touch as well.
21 June 2026
Reply from Richer Sounds - Preston
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Reply from Richer Sounds - Preston
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Very professional offering good advice…
Very professional offering good advice and very efficient in processing order , excellent service
16 June 2026
Reply from Richer Sounds - Preston
Thank you for your wonderful feedback
Great prices from Richer Sounds.
Great prices from Richer Sounds yet again. I purchased a LG OLED65G56LS for collection. My purchase was ready and waiting at the shop and I was away in minutes with the assistance of the helpful staff.
11 June 2026
Reply from Richer Sounds - Preston
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
could not be better
could not be better. friendly knowledgeable staff ,easy to ask for advice
15 June 2026
Reply from Richer Sounds - Preston
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
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