Malik at London Bridge was of great assistance by listening to my requirements and came up with the ideal solution. He was very knowledgeable, patient and courteous throughout. Highly recommend.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Malik at London Bridge was of great assistance by listening to my requirements and came up with the ideal solution. He was very knowledgeable, patient and courteous throughout. Highly recommend.
Company replied
Loved stepping foot into the London Bridge record breaking store and meeting Malik. Enthusiastic, full of knowledge and very helpful. He kindly set up a set of compact DALI floor standing speakers and... See more
Company replied
Brilliant service! Professional staff who listen, consider carefully and give excellent advice. We have come back many times over the years for the friendly “ can do” approach of Richer Sounds staff.... See more
Company replied
Robin, one of the sales managers at London Bridge was very attentive when I needed help choosing a TV, which I did, and paid for, pending delivery. He was even more helpful when I rang up the next mor... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
100 Tooley Street, SE1 2TH, London, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Malik at London Bridge was of great assistance by listening to my requirements and came up with the ideal solution. He was very knowledgeable, patient and courteous throughout. Highly recommend.

Reply from Richer Sounds - London Bridge

Reply from Richer Sounds - London Bridge
Hassle free experience, easy to navigate website, good comms and pleased with the product.

Reply from Richer Sounds - London Bridge
Richer sounds has very good electronics and services, Although like other retailers their products arrives incomplete, As you know I ordered one of their latest sound bars (Samsung products)But unfortunately it arrived without a HDMI cable, The matter is still waiting to be resolved by a technician, 5/9/26 I will get back to you ASAP, Any technical issues I will let you know for assistance, Thank you for your products and technical support team,

Reply from Richer Sounds - London Bridge
Excellent customer service. Had issue with delivery, but dealt with efficiently. Would recommend.

Reply from Richer Sounds - London Bridge
Staff always friendly and helpful, plus they price match and provide a 6 year warranty.

Reply from Richer Sounds - London Bridge
ordered something for store delivery. arrived when expected and the store manager was very proactive letting me know it had arrived - he called as well as emailing in addition to the system-generated alert

Reply from Richer Sounds - London Bridge

Reply from Richer Sounds - London Bridge
A friendly and knowledgeable staff who were interested in my purchase and wanted to understand why I purchased it and what I needed it for. Discussing their own experience- the product is excellent.

Reply from Richer Sounds - London Bridge
Friendly and helpful staff. Had to wait a while as other staff were sorting boxes in the listening room. Once they were gone, staff took down from display and set up the two amplifiers that I wanted to compare. The staff were very knowledgeable about the amps (although they preferred the Arcam 5). I was given a soft drink and they left me to listen to the cds I brought with me. Not rushed, probably there for an hour altogether.
I chose the Audiolab 6000 amp, was given a good price and it was delivered two days later. All good.

Reply from Richer Sounds - London Bridge
All good. I had great service. I picked up the item I wanted and it works brilliantly. I'm super happy with it. I like Richer Sounds and made the effort to come to the shop rather than getting the same product on Amazon despite the slight extra expense and inconvenience.
One slight thing is that I saw on the leaflet that I got that you offer £10 off the first in store/online purchase and I think this was my first but I wasn't aware off the £10 and now I suppose it's too late

Reply from Richer Sounds - London Bridge
Amazing service and top class technical support. I had AA couple of minor out of the box issues and Robin was superb in resolving these quickly and efficiently

Reply from Richer Sounds - London Bridge
Friendly and non pushy staff who gave great advice

Reply from Richer Sounds - London Bridge
A fantastic company and have been shopping with them since 1989

Reply from Richer Sounds - London Bridge

Reply from Richer Sounds - London Bridge
Robin at London Bridge was incredibly patient, knowledgeable and supportive. He's a credit to Richer Sounds and I will definitely be back again.

Reply from Richer Sounds - London Bridge
Friendly staff and super knowledgeable. Love shopping here

Reply from Richer Sounds - London Bridge
Superb service Robin was excellent and also managed to find someone locally (Mo) who could install my new TV

Reply from Richer Sounds - London Bridge
Bought a pair of Sennheiser HDB630 recently from the London Bridge store.
They were quick to reply on the emails beforehand, and Ali was very helpful in store allowing me to test out a couple of headphones without any pressure. Very useful to be able to test out two headphones side by side to make a decision.
Thanks

Reply from Richer Sounds - London Bridge
Get all my televisions from these guys and Robin Asskolum is always very helpful

Reply from Richer Sounds - London Bridge
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.