Great tv purchased , very happy with product and price. Very friendly and supportive staff who helped me transport to car. Great overall experience. Also feel secure that if future problem occur with... See more
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The staff at the Lichfield Branch were amazing and so helpful and really supported and helped me with the TV and Soundbar that u ended up purchasing. They were also so knowledgeable and so helpful. Ti... See more
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Tom listened carefully to my requirements, told me my options, then suggested what he thought was the best one - and it turned out to be the least expensive. My Marantz was delivered the following day... See more
Company replied
Really good company to deal with and they live up to there reputation of being helpful and good value for money. I have purchased all of my Tv and hi fi electrical goods from Richer Sounds and i wou... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
46 Birmingham Road, WS13 6GF, Lichfield, United Kingdom
- 0333 900 0089
4.9
Excellent
2K reviews
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Great advice only wanted a TV for the…
Great advice only wanted a TV for the bedroom.
Ordered on a Sunday and in store by Tuesday, staff gave me a ring to inform me that it had arrived. My wife picked up the TV and staff assisted her getting into the car.
8 March 2026
Reply from Richer Sounds - Lichfield
Thanks for your 5 star review, we look forward to seeing you again next time
Once again excellent advice calm and…
Once again excellent advice calm and no pressure on my aspersion's and questions.
9 March 2026
Reply from Richer Sounds - Lichfield
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Forget on line, go to the shop
Helpful staff easy purchase.
However I did try to order online but could not work out how to apply VIP discount. Staff in house did it for me but it meant I had to go to the shop.
10 March 2026
Reply from Richer Sounds - Lichfield
Thanks for taking the time to leave us feedback, which was great to read concerning the team in Lichfield. I'm sorry of course you had difficulty applying the VIP discount code at the checkout stage, which should be typed into the appropriate box at the checkout, and will ensure this is passed on to our developers.
Should you need any further assistance of course do get in touch..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
I ordered a high-end turntable
I ordered a high-end turntable, and it happened to be in your warehouse, so was delivered promptly to the Lichfield store. Because I was suffering from back pain, a staff member helpfully carried the very big box to my car for me. Your independent turntable expert is to assemble the turntable at my house tomorrow. Really excellent service!
9 March 2026
Reply from Richer Sounds - Lichfield
Thanks for your feedback, great to read you were happy with our service.
I needed a new tv for my holiday home…
I needed a new tv for my holiday home that provided good quality/ value for money sub £500. The team at Lichfield store were great with my wish-list and pointed me towards some various options including a couple of British brands unfortunately the model I wanted was currently out of stock so I subsequently purchased the Hisense 43 pro7 which includes “freely” a must for our location. All in all a great buying experience as usual. Well done “ Richer sounds”
9 March 2026
Reply from Richer Sounds - Lichfield
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Reply from Richer Sounds - Lichfield
Thanks for your feedback, great to read you were happy with our service.
It was a very smooth and I got a much…
It was a very smooth and I got a much better product having gone through RS than just going on Amazon or e-bay as I was going to ...
7 March 2026
Reply from Richer Sounds - Lichfield
Thanks for your kind review, we look forward to your next visit.
Very knowledgeable staff
Very knowledgeable staff. I'm extremely satisfied with my purchase. I will definitely return for more equipment.
7 March 2026
Reply from Richer Sounds - Lichfield
Thanks for your great feedback and for supporting local business.
Products in stock and excellent advice…
Products in stock and excellent advice given in store.
3 March 2026
Reply from Richer Sounds - Lichfield
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Purchased new Tv
Purchased new Tv, waiting for stock arrival, great company to shop with had purchased prior to this one, always very helpful and have great knowledge of products, prices also good.
Would recommend using Richer Sounds.
2 March 2026
Reply from Richer Sounds - Lichfield
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great advise
Great advise We wanted a new sound system for our tv our previous sound amplifier had broke,luca the sales assistant give great demo of the sonos arc ultra and what you can add to the arc ultra for top quality cinema sound and its up to your personal choice to add or not ,highly recommend Richersounds
3 March 2026
Reply from Richer Sounds - Lichfield
Thank you for your 5 star review!
Friendly informative staff
Friendly informative staff, clean environment to look around.
I had some minor problems connecting my existing equipment to my purchase (Sound system to TV) this MAY have been avoidable if when ordering the new equipment the technician had asked what equipment I was attaching my new system to, this delayed installation by three days spoiling my experience.
Nevertheless, this is my third purchase from you (spending thousands of pounds each time) I will be returning in the future & will continue to recommend you to family & friends.
3 March 2026
Reply from Richer Sounds - Lichfield
Thank you for taking the time to leave us a review, and for the kind comments about the shop itself.
I have since spoken to the sales colleague further your comments on the advice you received, he was most apologetic if there was information you needed here that for whatever reason was not communicated, and wanted me to pass these apologies to you publicly here.
Finally, I do hope the install did go well and we certainly look forward to seeing you again soon, thank you for your repeat custom and should you need any help feel free to get in touch..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Very knowledgeable staff
Very knowledgeable staff, no pressure , just good sound advice, Bernie was a real pleasure to deal with.
28 February 2026
Reply from Richer Sounds - Lichfield
Thanks for your great feedback and for supporting local business.
Tim was brilliant
Tim was brilliant. Went over and above to explain everything and how to set the system up. Can’t speak highly enough of him. Already recommended him to my mate Rich and would not hesitate to recommend Richer Sounds to everyone else. Will definitely be back for my next purchase.
28 February 2026
Reply from Richer Sounds - Lichfield
Thanks for your feedback, great to read you were happy with our service.
Great for your tv needs
The staff (Luka) took the time to explain the ins & outs of modern Sony tvs (as i was interested in buying a new Sony tv), such as, LCD, MINI LCD, OLED & QD-OLED. In the end I went for the QD-OLED Bravia 8 mk2 on a great deal & the picture on this tv is out of this world. 6 year extended warranty thrown in. I wouldn't go anywhere else to get a tv.
28 February 2026
Reply from Richer Sounds - Lichfield
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Reply from Richer Sounds - Lichfield
Thanks for your great feedback and for supporting local business.
Great experience as ever
Great experience as ever. Always trust the knowledge all the staff have.
21 February 2026
Reply from Richer Sounds - Lichfield
Thanks for your 5 star review, we look forward to seeing you again next time
Upgrade on headphones
Excellent advice from member of staff on choosing new headphones.
26 February 2026
Reply from Richer Sounds - Lichfield
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great service at the Lichfield Richer…
Great service at the Lichfield Richer Sounds shop, and the 6 years guarantee within the price made it the obvious choice.
25 February 2026
Reply from Richer Sounds - Lichfield
Thanks for your 5 star review, we look forward to seeing you again next time
Reply from Richer Sounds - Lichfield
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
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