Great tv purchased , very happy with product and price. Very friendly and supportive staff who helped me transport to car. Great overall experience. Also feel secure that if future problem occur with... See more
Company replied
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See what reviewers are saying
Placed my order over the phone for a new pair of Kef speakers with Dawn. The speakers arrived when they were supposed to. Have purchase from this store several times and will purchase again. Friendly... See more
Company replied
Team are All very helpful. Even though I went in a couple of months earlier to ask questions before I made up my mind. They knew I wasn't buying there and then, but didn't dismiss me like rival retail... See more
Company replied
Tom listened carefully to my requirements, told me my options, then suggested what he thought was the best one - and it turned out to be the least expensive. My Marantz was delivered the following day... See more
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
46 Birmingham Road, WS13 6GF, Lichfield, United Kingdom
- 0333 900 0089
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Good service and happy with my…
Good service and happy with my purchase, will definitely go to richer sounds again👍
23 January 2026
staff were very good
25 January 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent service Staff in Lichfield…
Excellent service Staff in Lichfield store very friendly and helpful. Highly recommended.
20 January 2026
Reply from Richer Sounds - Lichfield
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Informed advice and opened up the shop…
Informed advice and opened up the shop for me when I was early. Straightforward and helpful and I now have exactly the amp and dvd player that I needed
21 January 2026
Reply from Richer Sounds - Lichfield
Thanks for your feedback, great to read you were happy with our service.
Popped in to look the tvs great friendy…
Popped in to look the tvs great friendy advice and prices. Will continue to use again
21 January 2026
Reply from Richer Sounds - Lichfield
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Staff very knowledgeable
Staff very knowledgeable about their products. Not under pressure to buy. A professional and friendly service.
19 January 2026
Reply from Richer Sounds - Lichfield
Thanks for your great feedback and for supporting local business.
Reply from Richer Sounds - Lichfield
Thanks for your feedback, great to read you were happy with our service.
Richer sounds guidance
Excellent, detailed and helpful advice from James to help us choose our new TV.
19 January 2026
Reply from Richer Sounds - Lichfield
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great service as always
Great service as always. I always happily travel over from Telford to see the team for their solid advice and always leave both very happy (and with a much lighter wallet!)
Thanks to James, Tom and Luca for helping us secure a nice OLED TV and a home cinema system to complement it. Keep up the great work
29 December 2025
Reply from Richer Sounds - Lichfield
Thanks for your feedback, great to read you were happy with our service.
Excellent service
Excellent service, Timothy who advised me was knowledgeable and extremely helpful, my purchase came in under budget which was a welcome surprise. Delivery was also excellent came in the time frame advised. Will definitely use Richer Sounds again
19 January 2026
Reply from Richer Sounds - Lichfield
Thank you for your 5 star review!
Great company to deal with!
Website is easy to use, VIP membership is great and staff are always knowledgeable and helpful. Richers is always my first port of call and has been for years. They're happy to set up demos for you, where demo facilities are available. They price match too so you can't lose!
17 January 2026
No hassle refund and service
The staff at Lichfield were really understanding, willing to help. I brought a refurbished projector, which I wasn't happy with after three weeks and the have me a refund, hassle free. I was so pleased with the service I purchased another project that day.
18 January 2026
Really helpful staff
Really helpful staff, good advice and prompt supply of the items I ordered. I have ordered from the Lichfield store on several occasions and would highly recommend them.
17 January 2026
Reply from Richer Sounds - Lichfield
Thanks for your great feedback and for supporting local business.
Hisense 43” TV Lichfield…
Product description, specifications and store availability, also regarding the guys at the Lichfield store going above and beyond, when I arrived 👍
12 January 2026
Reply from Richer Sounds - Lichfield
Thanks for your 5 star review, we look forward to seeing you again next time
Salesman Luca was extremely helpful
Salesman Luca was extremely helpful
Pricing was very competitive
10 January 2026
Reply from Richer Sounds - Lichfield
Thanks for your feedback, great to read you were happy with our service.
Samsung tv
Easy sale,competitive price,delivery spot on.icing on the cake=6 yr guarantee.
10 January 2026
Reply from Richer Sounds - Lichfield
Thanks for your 5 star review, we look forward to seeing you again next time
Reply from Richer Sounds - Lichfield
Thank you for your wonderful feedback
Big selection of quality products and…
Big selection of quality products and great prices .
Staff were fantastic , couldn't help.enough , best shop all your home systems
8 January 2026
Reply from Richer Sounds - Lichfield
Thank you for your 5 star review, it’s lovely to read your comments.
Hisense tv
Bernie was most helpful explaining the differences between the two tvs we were looking at and also showing us alternatives to ariel connections behind the TV had the one we decided on in stock and helped us out to the car with our purchase
8 January 2026
Reply from Richer Sounds - Lichfield
Thank you for your 5 star review, it’s lovely to read your comments.
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