Richer Sounds - Guildford Reviews 

After a small issue, RS were quick to get back to me and Paddy contacted me to swiftly resolve the issue and explain what had happened. I'm very happy with my speakers and buying from RS.

The service was very good, your sales person explained and answer all my questions clearly, simply and with honesty
Thank you

Bought a cassette recorder/player to listen to and possibly digitise some very old (50+ years) tapes. Received one that had a slight fault. Spoke to Telesales who suggested I take it to a local store. Took it in to Richers Sounds in Guildford. They couldn't have been more helpful, even though I forgot to bring along cassette tapes for them to try and see the fault. Received a brand new functioning version the next day (they had none in stock in Guildford). Friendly, helpful, good knowledge of equipment, I would always choose Richer Sounds for audio and a/v equipment. Brilliant organisation.

I arrived 10 mins before the shop opened but the staff let me in anyway,gave me sound advice and sold ne the tv i was after

Roland made sure he understood exactly what we were after and drew ups plan. He explained why he had made his selections, what our options were and then let us hear the result. He was great throughout.

My original review (below) was intended as constructive criticism rather than a complaint. The response from customer services has been fantastic and it seems they have taken my comments on board and will be offering other video sources for demonstrating TVs. I should add that the Samsung TV we bought is excellent!
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We came to buy a new TV.
Unfortunately, all your TVs were only displaying cartoons in garish colours, totally unsuitable for comparing image quality. Can you not have a selection of perhaps nature scenes, studio scenes, modern films and (important to us) old B&W films?
However, your 30-day return policy gave us the confidence to take away the Samsung set that we had already pretty much decided on. Having got it home and set up to our liking, we have been very impressed with it.

Ordered online, collected from store. Seamless service.

Helpful staff, great to be able to buy from a real shop and prices beat a lot of internet retailers.

Great advice from the Guildford branch as usual, purchased a Wiim Ultra which sounds fantastic plugged in to my older separates.

Great products and great advice

Excellent advice and demonstration from Daniel, DM019 in Guildford which was followed up by an email. I planned to purchase direct from the Guildford store but was not able to return due to work committments so purchased on line. However the advice in store was essential.

Went in with a clear vision of getting a record player, but with no specific model in mind. The guys were really informative and patient. When I phoned up later that day to purchase what I wanted (needed 😉) they made sure I got exactly what I came in for.
Also my stuff got delivered a day earlier than expected so that's always a win.

Anyway the record player and speakers are mint and I'm really grateful to everyone on the shop x

Expert advice, friendly and very helpful 100% buy my next tv there,

Very helpful advice from Roland at the Guildford store followed up by a quote sent to me by email led to me ordering (online from Richer Sounds) a networked amplifier that has proved to be a great success. Well done and thank you.

As usual Richer Sounds gave me the best price I could find anywhere and quality of service and delivery speed were second to none. I will always go back to Richer Sounds if they have what I am after even if I can find it for a bit less elsewhere (which I think from my past experiences is unlikely). The 6 year warranty they give is also unbeatable.

Helpful advice and guidance whilst purchasing. Smooth process from first contact until delivery.

great team and really good advice and service

Staff were very informative and helpful. No pressure sale. Delivery was organised and the item was delivered next day.