Excellent price; really knowledgeable, friendly and helpful staff made the buying experience easy. Delivery driver also on point. Box was damaged on arrival but he explained he would report it and we... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Bought an LG TV in 2022 and, as a VIP customer, had a free 6 yrs guarantee. The magic remote developed a fault (selector wheel collapsed). On Tuesday this week, I spoke to Pete at my local branch in... See more
Company replied
Lloyd in the store was amazing . helpful , constructive and honest . All principles that ensure I come back for ALL my electrics and why I recommend RS at every opportunity. Even when his Manager cha... See more
Company replied
I recently purchased a Samsung Q990F sound bar using click and collect.The staff at the Exeter branch rang me when it was in and told me of the parking behind the shop.The person that served me was po... See more
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
89-91 Sidwell Street, EX4 6PH, Exeter, United Kingdom
- 0333 900 0061
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good experience
Look after your staff in Exeter they are very helpful and knowledgeable about the products. We had a very good experience coming to Richer Sounds. We were recommended to you and will not hesitate in recommending you to others. Very happy customer
26 March 2026
Reply from Richer Sounds - Exeter
Thank you for your wonderful feedback
Great service again from Mark at Richer…
Great service again from Mark at Richer Sounds Exeter.Great 24 inch T V a wall mount.
Good delivery from DPD.
Thanks again Barry Wellington Somerset
3 April 2026
Reply from Richer Sounds - Exeter
Thanks for your feedback, great to read you were happy with our service.
Excellent service with great advice on…
Excellent service with great advice on the TVs
Good explanation on the QLED tv.
Nick was helpful with good knowledge on the subject.
3 April 2026
Reply from Richer Sounds - Exeter
Thank you for your wonderful feedback
Fantastic Service
After 20 years service my Cambridge Audio amp and CD player (also bought from Richer Sounds) finally failed and was swiftly replaced. The store in Exeter was more than helpful answering emails promptly and reserving my equipment choice for later collection that day. Very happy customer.
3 April 2026
Reply from Richer Sounds - Exeter
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Very very helpful staff.
2 April 2026
Reply from Richer Sounds - Exeter
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great service in the shop and great…
Great service in the shop and great free delivery and a reliable delivery company who delivered on time and very helpful
28 March 2026
Reply from Richer Sounds - Exeter
Thanks for your great feedback and for supporting local business.
great service
good service with online shop to include shop pick up for extra help if needed before using .
27 March 2026
Reply from Richer Sounds - Exeter
Thank you for your wonderful feedback
Communication!
When I called to ask about availability of two items, it wasn’t made entirely clear when I could pick them up, so I made an unnecessary journey. However, the shop arranged for delivery in a couple of days. Also, when I enquired about a free Chord cable with the Roksan Caspian amp that was advertised I was told that wasn’t so - when I checked after getting home, it was still advertised on the website. Having said that, I was given a free optical cable because of my trouble, as well as honouring an in store price for the Attessa CD transport which was less than the advertised price, so all in all I was happy!
28 March 2026
Decent staff 👌 Knew what I wanted and…
Decent staff 👌 Knew what I wanted and had it in store.
28 March 2026
Reply from Richer Sounds - Exeter
Thanks for your great feedback and for supporting local business.
Really impressed with the team at…
Really impressed with the team at Richer sounds, very knowledgeable and extremely helpful. Would definitely purchase from Richer Sounds again.
7 March 2026
Reply from Richer Sounds - Exeter
Thank you for your wonderful feedback
Knowledge
I always find the knowledge and helpfulness at Richer Sounds to be second to none.
26 March 2026
Reply from Richer Sounds - Exeter
Thanks for your great feedback and for supporting local business.
Brilliant advice and customer service…
Brilliant advice and customer service from Pete in Exeter. Great deal on a superb TV, delivered within 24 hours!
24 March 2026
Reply from Richer Sounds - Exeter
Thanks for your great feedback and for supporting local business.
An excellent retail experience
Prompt attention with focused answers which saves time and effort.
Selected appropriate equipment near to my price guide.
Spent time on how to set up my purchase which i subsequently found useful.
Overall a very good experience.
24 March 2026
Reply from Richer Sounds - Exeter
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Very helpful and informative
23 March 2026
Reply from Richer Sounds - Exeter
Thank you for your wonderful feedback
First time for years at richer…
First time for years at richer sounds,what a great experience, brought my first bit of hifi in 40 years,didn't realise you had free parking,joined vip club,will be back soon.
21 March 2026
Reply from Richer Sounds - Exeter
Thanks for your kind review, we look forward to your next visit.
Always excellent service
10 December 2025
Reply from Richer Sounds - Exeter
Thanks for your great feedback and for supporting local business.
Perfect!
First of all, my new TV is awesome. Service from the team at the Exeter branch was second to none, I was kept informed from the moment I ordered online to when I collected from the store, the guys even carried the TV out to my van for me. Cannot fault at all!
20 March 2026
Reply from Richer Sounds - Exeter
Thanks for your kind review, we look forward to your next visit.
Good shop
We arrived before opening time and he ( I’ve forgotten his name ) opened the shop . Was very helpful and knowledgeable. My son bought an amplifier that was just what I wanted for my old hifi system . Would certainly recommend this shop .
18 March 2026
Reply from Richer Sounds - Exeter
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Lovely TV
Easy to order and did a price match with no issues. Order delivered sooner that estimated, lovely TV no issues
31 October 2025
Reply from Richer Sounds - Exeter
Thanks for your 5 star review, we look forward to seeing you again next time
Excellent service and no pushy selling
Firstly, I arrived before opening time and they very kindly allowed me in. Secondly, had good advice and no pushy selling and I ended up with a great set of headphones. Thanks to all. See you again.
17 March 2026
Reply from Richer Sounds - Exeter
Thank you for your 5 star review, it’s lovely to read your comments.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.