Richer Sounds - Exeter Reviews 

3,008
TrustScore 5 out of 5

4.9

89-91 Sidwell Street, EX4 6PH Exeter, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Bought an LG TV in 2022 and, as a VIP customer, had a free 6 yrs guarantee. The magic remote developed a fault (selector wheel collapsed). On Tuesday this week, I spoke to Pete at my local branch in... See more

Company replied

Rated 5 out of 5 stars

Lloyd in the store was amazing . helpful , constructive and honest . All principles that ensure I come back for ALL my electrics and why I recommend RS at every opportunity. Even when his Manager cha... See more

Company replied

Rated 5 out of 5 stars

A lot of help, my electrician fitted the bracket and said what will you do if they don't help with the TV and speakers. I said I would pray at the shik mosque, that was his last client. My mate from... See more

Company replied

Rated 5 out of 5 stars

The staff in the Exeter shop were courteous, helpful and gave me an excellent deal without any fuss or hard selling. The shop had a great range of goods and I got exactly what I wanted at first visit... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 89-91 Sidwell Street, EX4 6PH, Exeter, United Kingdom

  • 0333 900 0061

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(3,008)

24,125 reviews in the last 12 months

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Rated 5 out of 5 stars

Good all round service

Good all round service

22 June 2026
Richer Sounds - Exeter logo

Reply from Richer Sounds - Exeter

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

I can't thank the Exeter team highly…

I can't thank the Exeter team highly enough, even for such a small sale. Went into the store last Friday to order an MP3 player, and the staff member serving not only had an uncanny ability to know which one I was looking for, even when I had forgotten the details, but apologised to say that normal next day delivery could be the following week. Except the next day the device was in my hands and I was able to start setting up. So very worth it to pop into your local store if directed by the website- these teams get things done. This is my third purchase this year with Richer Sounds and would definitely recommend them.

19 June 2026
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Reply from Richer Sounds - Exeter

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Richer Sounds Exeter has always

Richer Sounds Exeter has always, and continues to provide an excellent service, with a comprehensive range of electronics on offer.

19 June 2026
Richer Sounds - Exeter logo

Reply from Richer Sounds - Exeter

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Excellent all round service from Richer Sounds

Superb quality Marantz cd player that compares favourably with other more expensive options.
The sound separation is excellent, and the unit matches my Marantz amplifier.
The unit was delivered right on time as usual.
Excellent all-round service from Richer Sounds.

12 June 2026
Richer Sounds - Exeter logo

Reply from Richer Sounds - Exeter

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

You always make it easy

You always make it easy and make me feel relaxed and confident as the customer. I I wish I could buy more from you!

13 June 2026
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Reply from Richer Sounds - Exeter

Thank you for your 5 star review!

Rated 5 out of 5 stars

Great experience

Great experience from initial phone call to see if store had 32” TVs in stock to completing purchase in store. Staff know the products and are friendly.

13 June 2026
Richer Sounds - Exeter logo

Reply from Richer Sounds - Exeter

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Stylus for 78s

Good service. Phoned back to provide the required information. Stylus delivered promptly.

12 June 2026
Richer Sounds - Exeter logo

Reply from Richer Sounds - Exeter

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Great Service as expected

Great Service as expected. The guys in Exeter are always helpful. Can't find cheaper deals anywhere else. Quick delivery assigned. Informative on delivery day. Had a couple of questions which the guys answered straight away.
Thank you, keep up the good work.

12 June 2026
Richer Sounds - Exeter logo

Reply from Richer Sounds - Exeter

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Excellent service

Nick was knowledgable, helpful and friendly, without any pressure to buy.

11 June 2026
Richer Sounds - Exeter logo

Reply from Richer Sounds - Exeter

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

My experience with Richer Sounds is…

My experience with Richer Sounds is always positive. Staff are extremely knowledgeable and they don’t push too hard for sales.
I had a problem that they fixed for me very easily and would go back without hesitation. The price was superb due to an offer.

11 June 2026
Richer Sounds - Exeter logo

Reply from Richer Sounds - Exeter

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Great service as usual

Great service as usual, item wasn’t in stock but they ordered it in overnight and phoned the next day to say it was available (was more convenient for me to collect rather than have delivered to home which they also offered). Great store, friendly staff, great prices. Can’t ask for any more.

10 June 2026
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Reply from Richer Sounds - Exeter

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Nick who answered every question and…

Nick who answered every question and gave me good information so I ordered over the phone there and then. I would recommend Richer Sounds for any appliance you might need. I shall certainly buy from them again when I need something

9 June 2026
Richer Sounds - Exeter logo

Reply from Richer Sounds - Exeter

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Mark and Pete very helpful in Exeter

Mark and Pete very helpful in Exeter. Also have a good knowledge about hdmi cables and cinema room set ups.
In fact all the staff have been exceptional. Including sorting problem with a remote control.

7 June 2026
Richer Sounds - Exeter logo

Reply from Richer Sounds - Exeter

Thanks for your kind review, we look forward to your next visit.

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