Received our delivery today with Mark and Trav, excellent communication as they called 20 minutes before. They brought the tv right into the house and even gave my husband some tips. Even made a fuss... See more
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Great experience with Richer sounds delivery team. Warwick and Rob were really friendly and helpful with the delivery itself, but they went above and beyond giving me lots of installation tips for put... See more
Company replied
Tracey and Paul arrived on schedule to deliver my Sony TV from Richer Sounds. They checked the box for any damage, took photographs and kindly lifted my old heavy TV off the sideboard and onto the flo... See more
The two people who delivered our TV were very courteous and carefully delivered the goods in a timely manner. We were kept well informed of progress and even got a phone call when they were 15 minut... See more
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
Richer Sounds, Hankey Place 3 - 4, SE1 4BB, London, England, United Kingdom
- 0333 900 0093
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Great communication, rapid delivery
I ordered a LG G5 TV and Samsung Q900F soundbar/theatre system late on the Saturday. Confirmed delivery for the following Tuesday, but was then delighted to discover, on the Sunday, that Richer Sounds had managed to pull that order forward to the Monday.
From there, it was really great communications and the delivery arrived on time without issue.
Karol and Paul were really friendly, professional, and helpful - offering advice regarding the set up.
I would definitely order from Richer Sounds again - and the delivery service was about as good as I've experienced.
Thank you to Karol and Paul!

Reply from Richer Sounds - Distribution
All spot on and no complaints at all
All spot on and no complaints at all

Reply from Richer Sounds - Distribution
Richer Sounds are always a pleasure
Richer Sounds are always a pleasure to deal with, in store, online or during delivery. Always pleasant, great guarantees and reasonably priced.

Reply from Richer Sounds - Distribution
Communication was amazing throughout
Communication was amazing throughout. Gareth sorted my delivery quickly and was very friendly 😊

Reply from Richer Sounds - Distribution
Richer Sounds get top marls from me
Great communication prior to the delivery and on the day of delivery'
Phone call to say the team of Karol and Paul were on their way.
Great delivery into home.
Richer Sounds get top marls from me from walking into the shop up until delivery

Reply from Richer Sounds - Distribution
Karol and Paul were true pros
Karol and Paul were extremely helpful - great contact, obviously knowledgeable and really polite. Thanks for the support and communication on delivery. Amazing.

Reply from Richer Sounds - Distribution
Karol and Paul were excellent and very…
Karol and Paul were excellent and very helpful delivering our new TV’s and sound bar! Highly recommend!

Reply from Richer Sounds - Distribution
Excellent Delivery Service
I had my TV delivered today by Gareth and Rob who delivered it with care, on schedule and did a great job keeping me informed in regards to the delivery process/ETA. They were polite and brought the TV into my property to my specification.
All this whilst working in 35°c+ temperatures - well done lads! 🙌🏻

Reply from Richer Sounds - Distribution
Karol and Paul rang to say on their way…
Karol and Paul rang to say on their way and arrived on time. Polite and efficiently the 42 inch TV was delivered with care and attention. I mentioned it was my first online purchase from RS which was established when I worked at Sony UK. Very impressive around. Many thanks Jonathan

Reply from Richer Sounds - Distribution
Very impressed!
I have been very impressed with Richer Sounds from enquiry to delivery. As soon as I ordered I have been kept updated on delivery and given a window of 3 hours the day before. On the day I was notified of my hour slot and Gareth and Rob were so accommodating and helpful and delivered with such care. Really great lads to have working for you, especially in this heat! Thank you both

Reply from Richer Sounds - Distribution
Delivery of TVs
Delivery slot confirmed by text in morning then by a phone call when 10 mins away. Zack and Ian were very polite. Delivery was on time and completed promptly and professionally

Reply from Richer Sounds - Distribution
LG C6 55IN …
Extremely happy with the t v plus the delivery. man came in, explained everything very happy with everything.Thank you very much

Reply from Richer Sounds - Distribution
Harry and Richer Sounds
Harry and Richer Sounds, brilliant as usual. A professional delivery from Zak and Ian.

Reply from Richer Sounds - Distribution
Faultless
I was informed of the delivery day & time slot the day before. On the day, I was texted with a more precise timeline and invited to reply to confirm. Then I got a phone call telling me they were 10 minutes away if that was OK. The delivery man was very pleasant and cheery, despite the unusual heat, and told me to get straight on the phone if I experienced any future problems.

Reply from Richer Sounds - Distribution
On time and pleasant delivery
Delivery times given were 10:30 - 13:30. Arrived at 10:35 with a phone call from driver 20mins earlier.
Very pleasant delivery person and brought into house.
Good work Karol and Paul.
Thank you.

Reply from Richer Sounds - Distribution
The service is second to none all the…
The service is second to none all the staff from Ordering to delivery i can't thank them enough

Reply from Richer Sounds - Distribution
Received my Samsung QE55QN90F from…
Received my Samsung QE55QN90F from Richer Sounds today.
It was delivered with great care, professionalism and courtesy by Gareth and Mark.
If you’re looking for your next TV or any other visual or hi fi purchase I highly recommend Richer Sounds and their delivery team.

Reply from Richer Sounds - Distribution
Exceptional Service
Trav and Rob went above and beyond the merely acceptable, they were both a genuine help.
No question was too stupid (I know because I asked them) and their efforts (3 flights of stairs) with a heavy TV was exceptional.

Reply from Richer Sounds - Distribution
My TV was delivered today by Trav and…
My TV was delivered today by Trav and Rob, two very pleasant guys. Delivered the TV to my requested place and gave some welcome advice. A very positive experience with two positive guys.

Reply from Richer Sounds - Distribution
Exceptional experience so far with Richer Sounds
Exceptional experience so far with Richer Sounds. Purchased a new OLED TV. Brilliant reviews and great discount offered. Always a selling point when the discount is offered direct to the customer from the outset rather than having to haggle for a price match. Also comes with a 6 year guarantee which is reassuring.
Paperwork came through immediately - all correct and in order.
Paid for next day delivery and the delivery team, Gareth and Mark kept me updated throughout. I was provided a 2 hour time slot the evening before and also received a call from the delivery team half an hour before arrival.
Gareth and Mark were great - on time, professional, polite and courteous. They were respectful of property whilst taking the required photographs. The delivery was swift and efficient and I was reassured that if there were any problems, I could give the team a call.
I am sure the TV will be great when it is set up but I am reassured that I can turn to Richer Sounds if there are any problems. Excellent experience all round.

Reply from Richer Sounds - Distribution
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