What a lovely , friendly and helpful guy the delivery man from Richer Sounds was. He carried the box into my kitchen. Explained the customer service options I had Gave me amazing confidence... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Trav and Zak came to deliver my Tv this morning. They rang me before and asked if they could deliver earlier than time advised. So they came earlier and followed my instructions as my property is not... See more
Opted for the 3-5 day free delivery but the order was scheduled to be delivered in two days. Given a time slot but then received a call half an hour before the time slot saying they could deliver in t... See more
Company replied
Great service, informed of my delivery window well in advance. Delivery driver called beforehand so I could be ready for them. Carried my order into the house. Very friendly guys, happy with the servi... See more
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
Richer Sounds, Hankey Place 3 - 4, SE1 4BB, London, England, United Kingdom
- 0333 900 0093
5.0
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Karol and Paul rang to say on their way…
Karol and Paul rang to say on their way and arrived on time. Polite and efficiently the 42 inch TV was delivered with care and attention. I mentioned it was my first online purchase from RS which was established when I worked at Sony UK. Very impressive around. Many thanks Jonathan
26 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Very impressed!
I have been very impressed with Richer Sounds from enquiry to delivery. As soon as I ordered I have been kept updated on delivery and given a window of 3 hours the day before. On the day I was notified of my hour slot and Gareth and Rob were so accommodating and helpful and delivered with such care. Really great lads to have working for you, especially in this heat! Thank you both
26 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind review, we look forward to your next visit.
Delivery of TVs
Delivery slot confirmed by text in morning then by a phone call when 10 mins away. Zack and Ian were very polite. Delivery was on time and completed promptly and professionally
24 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind review, we look forward to your next visit.
LG C6 55IN …
Extremely happy with the t v plus the delivery. man came in, explained everything very happy with everything.Thank you very much
23 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Harry and Richer Sounds
Harry and Richer Sounds, brilliant as usual. A professional delivery from Zak and Ian.
25 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, great to read you were happy with our service.
Faultless
I was informed of the delivery day & time slot the day before. On the day, I was texted with a more precise timeline and invited to reply to confirm. Then I got a phone call telling me they were 10 minutes away if that was OK. The delivery man was very pleasant and cheery, despite the unusual heat, and told me to get straight on the phone if I experienced any future problems.
25 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
On time and pleasant delivery
Delivery times given were 10:30 - 13:30. Arrived at 10:35 with a phone call from driver 20mins earlier.
Very pleasant delivery person and brought into house.
Good work Karol and Paul.
Thank you.
25 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
The service is second to none all the…
The service is second to none all the staff from Ordering to delivery i can't thank them enough
24 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Received my Samsung QE55QN90F from…
Received my Samsung QE55QN90F from Richer Sounds today.
It was delivered with great care, professionalism and courtesy by Gareth and Mark.
If you’re looking for your next TV or any other visual or hi fi purchase I highly recommend Richer Sounds and their delivery team.
19 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind review, we look forward to your next visit.
Exceptional Service
Trav and Rob went above and beyond the merely acceptable, they were both a genuine help.
No question was too stupid (I know because I asked them) and their efforts (3 flights of stairs) with a heavy TV was exceptional.
23 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, great to read you were happy with our service.
My TV was delivered today by Trav and…
My TV was delivered today by Trav and Rob, two very pleasant guys. Delivered the TV to my requested place and gave some welcome advice. A very positive experience with two positive guys.
23 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your 5 star review, we look forward to seeing you again next time
Exceptional experience so far with Richer Sounds
Exceptional experience so far with Richer Sounds. Purchased a new OLED TV. Brilliant reviews and great discount offered. Always a selling point when the discount is offered direct to the customer from the outset rather than having to haggle for a price match. Also comes with a 6 year guarantee which is reassuring.
Paperwork came through immediately - all correct and in order.
Paid for next day delivery and the delivery team, Gareth and Mark kept me updated throughout. I was provided a 2 hour time slot the evening before and also received a call from the delivery team half an hour before arrival.
Gareth and Mark were great - on time, professional, polite and courteous. They were respectful of property whilst taking the required photographs. The delivery was swift and efficient and I was reassured that if there were any problems, I could give the team a call.
I am sure the TV will be great when it is set up but I am reassured that I can turn to Richer Sounds if there are any problems. Excellent experience all round.
23 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great customer service
Justin at the shop was extremely helpful in letting me know what my best options were based on how much I was willing to spend. Thank you very much Justin, I will definitely come to you next time I need anything. Karol and Paul also did an amazing job with the delivery, they gave me an estimated 20 minute period and they were there just as promised. The service was smooth and excellent , they even offered to fix it for me. Richer sounds, you have the best guys on the job. Thank you all.
23 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review, it’s lovely to read your comments.
Great company to deal with
Great company to deal with, no fuss, just get the job done as it should be.. Pain free delivery from Gareth and Mark who rang half an hr b4 they arrived.
22 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your great feedback and for supporting local business.
Great service as always
Thanks to Gareth and Mark for a smooth delivery and on time. Great service from ordering to delivery
22 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your wonderful feedback
Solid Experience
Faster than expected delivery from Richer Sounds. On the day delivery communication great. Gareth and Mark very professional and friendly. Overall I'm happy.
22 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind review, we look forward to your next visit.
Really good service and great warranty
22 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review!
Trav and Rob from Richer Sounds…
Trav and Rob from Richer Sounds delivered speedily and fuss free, gave me all sorts of good advice generally and got my new TV to me in mint condition. Couldn't ask for a more capable outfit to look after what is a high spend for me, and was especially pleased that the boys were from Richer themselves rather than a third party that might have felt less invested.
22 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
The two delivery men was fantastic
The two delivery men was fantastic. They took my 65 inch tv upstairs for me which made it easier . 😀
22 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review, it’s lovely to read your comments.
Delivered on time and good communication
Delivered on time and good communication
17 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, great to read you were happy with our service.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.