Richer Sounds - Croydon Reviews 

1,415
•
TrustScore 5 out of 5

4.9

109 South End, CR0 1BG Croydon, GB

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Rated 5 out of 5 stars

Knowledgable and friendly staff, willing to spend time demonstrating a product and finding alternatives. Chosen item wasn't in stock, but arrived at store for collection next day, as promised, with... See more

Company replied

Rated 5 out of 5 stars

I’ve been buying from Richer Sounds for 40 years and their staff have always been knowledgeable and helpful. Impressive range of Hi Fi and separates. I’ll be buying from them again.

Company replied

Rated 5 out of 5 stars

i visited the store . Staff polite courteous ,. arranged demo of item I was considering to purchase. subsequently I completed purchase via tel call.

Company replied

Rated 5 out of 5 stars

I’ve been buying tech from Richer Sounds Croydon for years now. They are always consistent in giving good advice, expertise and service in the shop, no matter what you’re interested in or going in t... See more

Company replied


Company details

  1. Hi-fi shop
  2. also in
  3. Electronics Store
  4. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,415)

24,500 reviews in the last 12 months

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Rated 5 out of 5 stars

Very helpful shop staff.

Very helpful shop staff.
Took his time explaining the difference options available to us.
Very knowledgeable on the products.
He was call Dominic in the south Croydon shop.

2 July 2026
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Reply from Richer Sounds - Croydon

Thank you for your wonderful feedback

Rated 5 out of 5 stars

We had plenty of questions about the…

We had plenty of questions about the quality of various tvs ie,oled,qled etc,Richard the sales assistant was very knowledgeable and gave us plenty of advice as to what would suit us best,we ended up wigh 65"s90f samsung and a klysch sound bar,very easy installation and we are over the moon with the quality of the products

1 July 2026
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Reply from Richer Sounds - Croydon

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

I bought a Cambridge audio MXN10…

I bought a Cambridge audio MXN10 streamer on-line. I had a helpful chat on the phone and have had excellent service since with set-up help and all queries answered helpfully and quickly. Recommended.

2 July 2026
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Reply from Richer Sounds - Croydon

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Fantastic service from Richer as usual

Fantastic service from Richer as usual. Richard was very professional and everything was ready when I collected my TV.
I've always had good service from Richer Sounds over the years.

Thank you!

15 June 2026
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Reply from Richer Sounds - Croydon

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Worth a visit 😉

We brought a record player and it was demonstrated to us by Richard. He didn't pressurise us. He showed us how it worked.it

was great to hear befor we purchase it. We are so happy with the purchase. We would recommend Richard sounds

27 June 2026
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Reply from Richer Sounds - Croydon

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Richer Sounds are always very helpful…

Richer Sounds are always very helpful and have quality products at competitive prices

11 January 2026
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Reply from Richer Sounds - Croydon

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

We received outstanding customer…

We received outstanding customer service from Dominic at the Richer Sounds Croydon store. From the moment we walked in, he was professional, knowledgeable, patient, and genuinely helpful throughout our purchase of the Cambridge speaker.
Nothing was too much trouble. Dominic went above and beyond to make sure we chose the right product and that we were completely happy with our purchase. It's refreshing to experience such personal, honest service these days.
Dominic is a real credit to the Richer Sounds Croydon team. His professionalism, attention to detail, and commitment to customer service are exactly the standard that other retailers should aspire to.
A thoroughly deserved 5-star review. Thank you, Dominic, for making the whole experience so enjoyable. We will definitely be returning and wouldn't hesitate to recommend the Croydon store.

1 July 2026
Unprompted review
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Reply from Richer Sounds - Croydon

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Still the best out there

The team in store were incredibly helpful, didn’t hesitate to apply a price-match discount, and called me later that day to confirm the order had gone through (having requested set up of 3x PayPal payments). Delivery was as promised and clear comms throughout. Highly recommended!

21 June 2026
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Reply from Richer Sounds - Croydon

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

We recently had a TV replaced that we…

We recently had a TV replaced that we purchased under extended warranty that is offered with the VIP account. Having this was brilliant and saved us a lot of money on 3 year old TV, as the TV could not be repaired we were given a credit and paid the difference to upgrade, the staff we dealt with from reporting to receiving the TV we brilliant. We would not go anywhere else for Tech stuff have used Richer Sounds for years.

2 June 2026
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Reply from Richer Sounds - Croydon

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Really helpful on the phone

Really helpful on the phone, went to the store for a demo, ordered as not in stock in store, they arrived following morning!, really great customer service

5 June 2026
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Reply from Richer Sounds - Croydon

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Service & Experience

Great service by paul

6 June 2026
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Reply from Richer Sounds - Croydon

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Great customer service

Great customer service. And got a discount too.

6 June 2026
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Reply from Richer Sounds - Croydon

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Great service all round

Your owner/staff are all warm and welcoming. Very knowledgeable and attentive.
I ordered my item in store for delivery. Arrived on time. Two days later I found the item cheaper with another supplier and received a refund within 2 hours of using the price match form, which by the way was super easy to find and use.

6 June 2026
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Reply from Richer Sounds - Croydon

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Great service, knowledgeable staff

What made my experience with Richer Sounds great was the no-nonsense responses to all my queries and the excellent demonstration of the product so I could try in store before buying. Dominic was very knowledgeable and patient.

30 May 2026
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Reply from Richer Sounds - Croydon

Thank you for your 5 star review!

Rated 5 out of 5 stars

As always an excellent experience

As always an excellent experience, Paul in South Croydon informative, very helpful and lovely to deal with.
Efficient and seamless

15 May 2026
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Reply from Richer Sounds - Croydon

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

I recently purchased an LG Mini LED TV…

I recently purchased an LG Mini LED TV from Richer Sounds⁠, and I had a very positive experience from start to finish. The staff were knowledgeable, friendly, and took the time to answer all my questions without any pressure to buy. The ordering process was smooth, communication was clear, and the TV arrived as expected.

I’m extremely pleased with the LG Mini LED TV itself, and the advice I received helped me choose the right model for my needs. The customer service and professionalism shown throughout the purchase made the experience even better.

I would happily recommend Richer Sounds to anyone looking for a new TV or home entertainment equipment. Excellent service and a great overall buying experience.

31 May 2026
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Reply from Richer Sounds - Croydon

Thank you for your wonderful feedback

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