First class service and expert help from Matt . Went well beyond the norm . Also very patient and explained all the advantages and disadvantages of certain Tv’s that I needed fir an elderly, vulnerabl... See more
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See what reviewers are saying
Ordered a super cool cassette player for my son whose experiencing the joy of vinyl & tape. Really great service from the guys in the store at Bromley. Thank you.
Company replied
The customer service support I received from Matt and the team at Bromley was really great. I had ordered the wrong product online, and they advised and helped me get a replacement with the minimum fu... See more
Company replied
Great and polite service from the 2 workers. The manager, Matthew served me. He was very knowledgeable about the products and was very helpful in helping me make my purchase.
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
48 East Street, BR1 1QW, Bromley, United Kingdom
- 0333 900 0051
4.9
Excellent
1K reviews
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World class service
World class service
The boys at Richer Sound Bromley were amazing with their service and knowledge. Highly recommended.
20 October 2025
Reply from Richer Sounds - Bromley
Thank you for your wonderful feedback
Professional service and very helpful…
Professional service and very helpful when I wanted to change my order. Matt was very helpful in taking my order and following up when I asked for a change.
25 August 2026
Reply from Richer Sounds - Bromley
Thanks for your feedback, great to read you were happy with our service.
The knowledgeable and friendly staff in…
The knowledgeable and friendly staff in the Bromley branch.
29 August 2026
Reply from Richer Sounds - Bromley
Thank you for your 5 star review, it’s lovely to read your comments.
Helpful and patient
Helpful and patient, very knowledgeable and the TV we bought is excellent
12 August 2026
Reply from Richer Sounds - Bromley
Thank you for your wonderful feedback
Reply from Richer Sounds - Bromley
Thanks for your 5 star review, we look forward to seeing you again next time
Excellent customer service and super…
Excellent customer service and super friendly team
21 August 2026
Reply from Richer Sounds - Bromley
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Very helpful staff and I received an…
Very helpful staff and I received an excellent service.
20 August 2026
Reply from Richer Sounds - Bromley
Thanks for your kind review, we look forward to your next visit.
The passion and knowledge of the…
The passion and knowledge of the salesman in the speakers he sells was very impressive. Nothing was too much bother, didn’t hurry or pressurise us to make a decision.
We were so impressed we went back 3 days later and bought a second item.
19 August 2026
Reply from Richer Sounds - Bromley
Thanks for your great feedback and for supporting local business.
Thomas at Bromley - excellent service and personalised
Thomas - his helpfulness, knowledge and patience answering questions, checking stock across the group, and being independent, realistic and balanced when providing speaker and turntable advice.
8 August 2026
Reply from Richer Sounds - Bromley
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Superb customer service
Superb customer service.
Called for advice on a tech issue, got information regarding a component that took considerable experience to know.
The team has always been excellent, especially at the Bromley store.
14 August 2026
Reply from Richer Sounds - Bromley
Thank you for your 5 star review, it’s lovely to read your comments.
Reply from Richer Sounds - Bromley
Thanks for your kind review, we look forward to your next visit.
Quick response and good service.
13 August 2026
Reply from Richer Sounds - Bromley
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds - Bromley
Thanks for your feedback, great to read you were happy with our service.
Great advice and friendly service
Great advice and friendly service from the Bromley team, in particular Tommy who looked after me.
3 August 2026
Reply from Richer Sounds - Bromley
Thanks for your kind review, we look forward to your next visit.
Reply from Richer Sounds - Bromley
Thanks for your 5 star review, we look forward to seeing you again next time
Excellent friendly service with great…
Excellent friendly service with great advice and no pushy salespeople
3 August 2026
Reply from Richer Sounds - Bromley
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Richer sounds have great staff Tommy is…
Richer sounds have great staff Tommy is very helpful and very polite done me a great favour.. will always go back to buy from these boys as they are extremely professional. Thanks boys for all your help
31 July 2026
Reply from Richer Sounds - Bromley
Thanks for your great feedback and for supporting local business.
Great ordering and delivery experience…
Great ordering and delivery experience like always 👌
30 July 2026
Reply from Richer Sounds - Bromley
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Site visit was carefully done by Jerome…
Site visit was carefully done by Jerome who made sensible recommendations, and to overcome delivery issues suggested that the TV was sent to the shop for the Installer to collect before bringing it to my Godmother's property.
30 July 2026
Reply from Richer Sounds - Bromley
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Richer Sounds has a store not too far…
Richer Sounds has a store not too far from me. They didn't have the speaker I wanted in store but ordered it from the warehouse and it was delivered very quickly. They called to say it was ready to pick up. The store was welcoming with friendly helpful staff. I would recommend them.
24 July 2026
Reply from Richer Sounds - Bromley
Thanks for your feedback, great to read you were happy with our service.
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