Radley London Reviews 

10,246
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 2,068 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their beautiful design, excellent quality, and durability, often noting items remain in mint condition for years. Many people highlight the ease of the ordering process, prompt and efficient delivery, and careful packaging that ensures goods arrive safely. However, some customers noted a perceived decline in product quality or changes in design features, such as thinner straps or different internal pockets, compared to previous purchases. A few people also experienced slower than expected delivery, delays, or a lack of communication regarding their order status.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many consistently praising the good quality of... See more

Quality

Reviewers mention positive feedback about quality, with many customers consistently praising the high quality... See more

Delivery service

People report positive experiences with delivery service, often highlighting fast and efficient delivery... See more

Order

Customers generally report positive experiences with the ordering process, finding it easy and quick to... See more

Service

Customers consistently note positive experiences with service, often highlighting it as brilliant and great.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sadly Radley are in trouble and having a clearance of their stock. Good priced items ( some seem inflated before the reduction but still offering good value when compared to previous purchases ). Deli... See more

Rated 5 out of 5 stars

My wife ordered a bag online using the measurements shown in the Radley listing. The Medium sized bag was bigger than expected and a bit heavy for her wrist condition. Tried to locate the smaller vers... See more

Company replied

Rated 5 out of 5 stars

Arrived on time and well packaged. Suitcases were exactly as described and are beautiful quality. Love the design with the imprinted dog and two way colours. Love all the pockets inside and especially... See more

Company replied

Rated 5 out of 5 stars

Ordering was easy. Delivery, despite the fact that I am in Canada, was smooth. There was duty owing, but I anticipated that, so it was not a problem. Both bags that I ordered were well packed to pro... See more

Company replied


Company details

  1. Handbags Shop
  2. Bag Shop
  3. Fashion Accessories Store
  4. Leather Goods Store
  5. Leather Goods Wholesaler

About Radley London

Written by the company

Welcome to the official Trustpilot profile for Radley London.

We don’t like to brag, but we’re pretty proud of what we do. Find the handbag of your dreams on our website, or in one of our stores nationwide. You can even shop in store from the comfort of home with our virtual shopping service via WhatsApp.

We never stop striving to set a new standard for quality. As many as 20 skilled craftspeople work on every single handbag we make. And we’ve been working with some of these partners for as long as three generations. Sharing our passion for the most beautiful materials, including the highest quality leather. Ensuring it’s ethically produced.

A mark of quality and attention to detail, our signature Radley dog has been with us since the beginning. He’s instantly recognisable. And pretty popular as well. Our four-legged friend is as synonymous with Radley London as our craftsmanship. Find him proudly placed on every design, whether hiding in the key fob charm or on an adventure across our latest picture bag. He’s very well-travelled.

Show us how you style your look by tagging #MyRadley and @RadleyLondon on Instagram

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

10K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(10,246)

2,016 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Watch only lasted 6 months before it…

Watch only lasted 6 months before it completely died. Watch was eventually replaced as still under guarantee.
Was originally told my Watch was no longer avaliable and would give me a discount towards another, however after calling them I was told they did have some but not in the colour strap I had. I was then offered a choice of colours and chose another. This option was not offered originally, bit disappointing.
The sleep function is not fit for purpose, very un reliable. Now looking for an alternative I can rely on.

1 April 2026
Unprompted review
Rated 2 out of 5 stars

Delivery times and customer service awful

My order took over two weeks to arrive, and during this time there was absolutely no communication from the company to keep me informed of the progress. I sent them an email after 10 days requesting further information, as I was worried my order would arrive whilst I was away on holiday, and I am still awaiting any kind of response from them. Clearly their customer service is considerably lacking, which is quite appalling considering my order value was almost £300.

3 July 2026
Rated 3 out of 5 stars

Will miss you.

Will miss you.
Outer Packaging not as good as usually is. Box was ripped and crushed.
Well packed on the inside. Bag not damaged

3 July 2026
Rated 5 out of 5 stars

Radley are in trouble!

Sadly Radley are in trouble and having a clearance of their stock. Good priced items ( some seem inflated before the reduction but still offering good value when compared to previous purchases ). Delivery took a lot longer than expected but goods arrived safely ( DPD UK ) and in great condition. Overall a great experience.

3 July 2026
Rated 5 out of 5 stars

Bag looks superb

Bag looks superb. Purchased many Radley bags over time and this is another one for my collection. So sorry to see the brand go.

19 June 2026
Rated 5 out of 5 stars

Great staff and begs ect

Staff always friendly and helpful. Great bags ect just a shame that they will no longer be available. Have had to get a list of items for my granddaughters as they love there radley bags ect that I have bought them over the last few years

19 June 2026
Rated 5 out of 5 stars

Quality product

Arrived in good time easy to order . Quality product.

19 June 2026
Radley London logo

Reply from Radley London

We're so glad to hear that you found our ordering process easy and that the product quality met your expectations. We appreciate your positive feedback 😊

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