PureGym UK - Warrington Central Reviews 123

TrustScore 4 out of 5

3.8

Fennel Street, WA1 2PA Warrington, GB


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Rated 4 out of 5 stars

Only gym I've ever been to, overall enjoy it lot of different equipment lot of space Only real issues are theres a bit for classes that for some reason has different music to the rest of the gym a... See more

Rated 1 out of 5 stars

I was fined for using the car park. I went at 6 in the morning after work. I saw no signs saying you have to enter your car registration details to avoid a fine. I have since visited six times so I'm... See more

Company replied

Rated 5 out of 5 stars

Excellent gym, relaxed friendly atmosphere. I've never seen a gym so clean & staff religiously cleaning equipment throughly. Really friendly, helpful staff always around when needed. Excellent equipm... See more

Company replied

Rated 5 out of 5 stars

Excellent members of staff even when there not working they will stop and show there support and offer to help you with anything big shout to Kev this man is the most entertaining trainer I’ve ever se... See more

Company replied


Company details

  1. Gym
  2. Fitness Center

About PureGym UK - Warrington Central

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Fennel Street, WA1 2PA, Warrington, United Kingdom

3.8

Great

TrustScore 4 out of 5

123 reviews

5-star
4-star
3-star
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1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

I was fined for using the car park

I was fined for using the car park. I went at 6 in the morning after work. I saw no signs saying you have to enter your car registration details to avoid a fine. I have since visited six times so I'm expecting plenty more letters. Good gym but very disappointed about this.

12 February 2026
Unprompted review
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Reply from PureGym UK - Warrington Central

Hi Paul- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We are sorry to hear that you received a parking fine whilst using the gym. The car park is operated by a third party company in which we do not have any affiliation with. Therefore, we are unfortunately unable to cancel such tickets. Information regarding parking is available on the home page of any PureGym which offers parking. The correct parking procedures must be followed, to avoid a parking ticket. We would always advise that you appeal the fine and explain the circumstances. If you get in touch with Member Services, we can also provide you with an appeal document which will be an official letter from PureGym Head Office, stating that you are a member of PureGym and your attendance log for the date in question, will also be provided as proof to show you were in the gym. If your appeal is rejected, we would suggest submitting a case with POPLA. POPLA are an independent appeals process which works with the Ombudsman Service. They investigate whether this fine was issued correctly in accordance with the terms and condition of the car park; whilst reviewing evidence provided in the appeal. On the rejection notice, there should be a 10-digit verification code, and you will then be able to submit an appeal with POPLA via their website: http://www.popla.co.uk/poplaappealprocess. Although we cannot guarantee they will cancel the fine, we do hope for a positive outcome. Thanks, PureGym.

Rated 3 out of 5 stars

After asking for the gym main clock to…

After asking for the gym main clock to be replaced since over the last 6 months, I came in today to find it has been now replaced🥸With a tiny dark wall clock with NO BATTERIES 🥸. I often deliberately leave my phone at home when visit in order to focus as a very busy mum and with work and other commitments.

Time is very important to me and I don’t appreciate asking people for the time. We used to have TVs when I first joined and it helped me relax each time I came ; (no I don’t like using iPod etc) but that has gone as well.

I feel the gym can do better this year..I also noticed the water fountains are both disgusting with people often using their hands and mouth.

11 January 2026
Unprompted review
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Reply from PureGym UK - Warrington Central

Hi. Thank you for taking the time to leave this review, we're sorry to see it's 1 star. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We strive to provide the best service possible, and your feedback is important to us. So that we can look into this and advise further, please reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. They’re always ready to assist and ensure things run smoothly for you. Our dedicated team will be happy to escalate any concerns you have to provide the best service for all our members. Thanks, PureGym

Rated 3 out of 5 stars

I didn’t have any contact to call to…

I didn’t have any contact to call to get added information from. The bot giving answers on the Instagram chat also didn’t have the correct response.

1 December 2025
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Reply from PureGym UK - Warrington Central

Hi Abdul-Ganiyu. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused by this. We're afraid we no longer accept inbound calls from members, but we do our absolute best to respond to members as soon as possible. Members are able to make changes via their members area or by using the PureGym app. More information on how to make these changes can be found on our Help Centre, along with some useful FAQ's. If you have any issues whilst making these changes, we do advise contacting our Member Services team via email or social media and they will be happy to help! Our team are working hard to get through all interactions and we do apologise for any delay. If you have not yet received a response, it may be that the DM you sent received an auto-response to gather more information and this needed to be replied to before it was put through to an advisor. Please be assured our team are here to assist and ensure your concerns are addressed as soon as we can. Thanks, PureGym.

Rated 5 out of 5 stars

Well explained package tiers

Well explained package tiers. Simple sign up system.

27 September 2025
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Reply from PureGym UK - Warrington Central

Hi there - Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you. We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym

Rated 5 out of 5 stars

Returning member

Returning member; no frills attached...

15 September 2025
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Reply from PureGym UK - Warrington Central

Hi there - Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! 🙌 We aim to make rejoining as smooth and hassle-free as possible, so it’s fantastic to hear that the process was quick and easy for you. We’re excited to have you back as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym

Rated 5 out of 5 stars

Great Gym

Great no frills Gym, always clean, friendly staff and I can always get on the equipment I want to use which is important. Also the app is excellent and has loads of great features including workouts to follow.

12 February 2025
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Reply from PureGym UK - Warrington Central

Hi Rick. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 3 out of 5 stars

Joining PureGym

I tried to join this morning, but unfortunately it would not come up . So this afternoon my son did the application for me

27 August 2025
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Reply from PureGym UK - Warrington Central

Hi Lindsey - Thank you for your feedback. We’re sorry to hear that there were issues during the sign up process. We’re always working to make things as simple and smooth as possible, so we appreciate you letting us know this. It would help us to understand where in the joining process there were issues, so if you have some time to provide further details we would ask that you get in touch reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. Thanks, PureGym

Rated 1 out of 5 stars

Extremely frustrating as no contact…

Extremely frustrating as no contact number to discuss an issue with joining details

15 August 2025
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Reply from PureGym UK - Warrington Central

Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused by this. Please can you expand on the issues that you have encountered with our Member Services team so they can investigate this matter in full and assist with this. You can contact them at member.services@puregym.com.

Thanks, PureGym.

Rated 5 out of 5 stars

I really liked the facilities and also…

I really liked the facilities and also that there were machines that other gyms don't have.

12 July 2025
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Reply from PureGym UK - Warrington Central

Hi Zurimilla. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Easy peasy

Easy to join no long forms to fill in , and was able to book an induction for the next day

1 June 2025
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Reply from PureGym UK - Warrington Central

Hi Sharon - Thank you so much for sharing your feedback, we are delighted to see this is 5 stars. We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. Enjoy your workout sessions! Thanks, PureGym

Rated 5 out of 5 stars

Easy to complete

Easy to complete

1 June 2025
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Reply from PureGym UK - Warrington Central

Hi Phil - Thank you so much for sharing your feedback, we are delighted to see this is 5 stars. We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. Enjoy your workout sessions! Thanks, PureGym

Rated 5 out of 5 stars

Good value good equipment clean and…

Good value good equipment clean and pleasant environment

7 May 2025
Unprompted review
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Reply from PureGym UK - Warrington Central

Hi Neil - Thanks for taking the time to leave this review, we are really pleased to see it is 5 stars! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym. We are really happy to hear you enjoy using the gym! Thanks, PureGym

Rated 1 out of 5 stars

Music Licence and Gym Class Experience

I've been going to Pure Gym Warrington Central since January 2023, and the staff are what make this gym so great. As a regular gym class attendee, I've taken part in spin, pump, circuits, abs, step, and legs, bums & tums over the past couple of years. The instructors bring so much knowledge, energy, and motivation to every class, and the music plays a huge role in creating that atmosphere.

Unfortunately, the recent decision to stop purchasing the music licence has really taken away from the gym class experience. Since only non-copyrighted music can be played now, the quality has noticeably dropped, and the classes just don’t have the same energy. After attending a few sessions with the new music, I’ve left feeling unmotivated and deflated. Kev’s spin class, in particular, was a highlight of my week—his energy and enthusiasm made it something to look forward to, so I’m really disappointed that his spin classes are no longer running.

I want to stress that the staff at this gym are absolutely fantastic and the reason I’ve stayed a member for so long. But it’s a real shame that Pure Gym as a company has chosen not to invest in the music licences, as it’s had a big impact on the experience. Unfortunately, this has left me considering other gym options.

27 March 2025
Unprompted review
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Reply from PureGym UK - Warrington Central

Hi Katie, thanks for leaving us this review. We are sorry to see this is 1 star.

We provide all of our teams with bespoke music platforms created just for fitness classes which provide a wide range of motivating music specific to each class type PureGym offers. If you have any concerns, we would advise speaking to the Gym Manager who will be happy to advise and assist you further.

Thanks, PureGym

Rated 5 out of 5 stars

Very friendly and plenty equipment to…

Very friendly and plenty equipment to go around. Also easy workouts using the app

11 February 2025
Unprompted review
PureGym UK - Warrington Central logo

Reply from PureGym UK - Warrington Central

Hi Paul. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Superb gym always

Superb gym always
Always love it in here
Top staff ⭐⭐⭐⭐⭐⭐⭐⭐

16 March 2025
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Reply from PureGym UK - Warrington Central

Hi Emma - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.

It's great to hear you enjoy using the gym, please continue to have a brilliant time throughout your fitness journey! Thanks, PureGym.

Rated 5 out of 5 stars

Very clear and easy way of joining the…

Very clear and easy way of joining the gym

5 March 2025
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Reply from PureGym UK - Warrington Central

Hi there! Thank you for taking the time to leave this 5 star review. It is great to hear the joining process was straightforward.

Hope you enjoy your membership with us! Thanks, PureGym

Rated 5 out of 5 stars
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Reply from PureGym UK - Warrington Central

Hi Michele - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.

It's great to hear you enjoy using the gym, please continue to have a brilliant time throughout your fitness journey! Thanks, PureGym.

Rated 5 out of 5 stars

It was easy joining… now let’s see how…

It was easy joining… now let’s see how I’m gonna do once I’m inside.. joking , I’m sure is gonna be great😊

23 January 2025
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Reply from PureGym UK - Warrington Central

Hi Katrinel - Thank you for taking the time to share your thoughts! We really value member feedback and always take it on board. It’s great to hear that you had a smooth and easy experience joining us. Have a great time with your workouts! Thanks, PureGym.

Rated 3 out of 5 stars
PureGym UK - Warrington Central logo

Reply from PureGym UK - Warrington Central

Hi Paul - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.

It's great to hear you enjoy using the gym, please continue to have a brilliant time throughout your fitness journey! Thanks, PureGym.

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