When gym staff ate in they are just sat at a desk chatting I've never seen them re put away any weights that others leave out ..... or replace cable attachments which takes some time to find just poor... See more
Company replied
Location
Switch location2 – 12 Avebury Avenue, TN9 1TF Tonbridge, GB
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See what reviewers are saying
Easy and used a deal so didn't have to pay a joing fee again 👍👍
Company replied
The gym is open all hours which suits me and the charge is reasonable with no contract
Company replied
Although pure gym has been gracious with pausing fees - the gym location I’ve currently signed up to is closed indefinitely due to emergency repairs, there appears to be no planned reopening date for... See more
Company replied
Company details
About PureGym UK - Tonbridge
Written by the company
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
2 – 12 Avebury Avenue, TN9 1TF, Tonbridge, United Kingdom
3.1
Average
14 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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Reply from PureGym UK - Tonbridge
Hi Eddy. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
I’m guessing this Gym is never going to…
I’m guessing this Gym is never going to be open again, (I walk past it everyday)? I’m still waiting to use since moving here 3years ago. Can you not find other premises to use?
22 August 2024
Unprompted review
Reply from PureGym UK - Tonbridge
Hi there. Thank you for taking the time to leave this review.
PureGym Tonbridge unfortunately experienced a severe flood and had to close on 17/06/2021, caused by works above the property by our Landlord.
We regret to inform you that PureGym Tonbridge will permanently close in September due to our landlord failing to complete the necessary repairs to the building. We, of course, share your frustration. However, we hope to open a new site in Tonbridge in the future.
Existing memberships will be cancelled. As a reminder no payments have been taken from your bank account, and you will receive a communication confirming the end of your membership.
We are disappointed that we are unable to serve the community of Tonbridge with great value fitness as we had hoped. Don't forget, with over 380 PureGyms across the country, we may have a gym you can still join, including the closest gym Tunbridge Wells.
We hope to see you at a back again soon. Thanks, PureGym
Lazy gym staff
When gym staff ate in they are just sat at a desk chatting I've never seen them re put away any weights that others leave out ..... or replace cable attachments which takes some time to find just poor house keeping and n0t once seen them challange anyone or empty a full bin or pick up empty water bottles or rubbish
20 December 2023
Reply from PureGym UK - Tonbridge
Hi Steve. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
It is in the gym rules that members should return their own weights or risk suspension, this is the members responsibility, not staff. At peak times especially it can be hard to police this. However, staff on site do everything they can while we also have CCTV monitoring the free weights and are looking for new ways to combat this.
Thanks, PureGym
No customer support
Joined Puregym Tonbridge only for it to close indefinitely. Want to switch to Sevenoaks but the app won’t let me. Tried to start a new membership but again the app won’t let me. Emailed Puregym and got a generic reply which did not help at all - absolutely no customer support whatsoever!
29 March 2023
Unprompted review
Reply from PureGym UK - Tonbridge
Hi Jem, thanks for leaving us this review. We are sorry to see this is 1 star.
Please can you contact Member Services either via email - Member.Services@puregym.com or Social Media - Facebook/Twitter/Instagram. Our team will be able to help you with this and will be in touhc with you regardless of the automated replies.
Thanks, PureGym
The gym is open all hours which suits…
The gym is open all hours which suits me and the charge is reasonable with no contract
12 March 2022
Unprompted review
Reply from PureGym UK - Tonbridge
Hi Ricky. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Still not open
Why are u still closed. Theres no works even going on?
29 September 2022
Unprompted review
Reply from PureGym UK - Tonbridge
Hi Lea. Thanks for taking the time to leave this review, we are sorry to see this is 1 star. We always appreciate and take on board member feedback.
Due to complications out of our control, we have not yet been able to open the gym back up. We fully understand how frustrating to our members this may be and we sincerely apologise for any inconvenience.
Once we have an update, all members will be notified via email.
Thanks, PureGym
No updates
No updates. It's coming up to a year now. When will the gym reopen? Thanks
25 March 2022
Unprompted review
Reply from PureGym UK - Tonbridge
Hi Eve, thanks for leaving us a review. We are sorry to see this is 1 star. We appreciate and value our member feedback.
We are sorry that we have not yet managed to open this club back up! Due to the extensive damage to the gym it has taken longer than expected. As soon as we have any updates, all members will be sent an email.
We apologise for any inconvenience caused.
Thanks, PureGym
Closed since last year!
Closed since June 2021. Now January 2022 and still closed after over half a year with no updates on when it will open. Definitely more than refurbishments happening than they are sharing to customers. Flats upstairs are being refurbed as scaffolding is surrounding the whole upstairs when it’s only a ground floor gym.
8 January 2022
Unprompted review
Reply from PureGym UK - Tonbridge
Hi Nab, thanks for leaving us a review. We are sorry to see this is 1 star.
The team are working as hard as they can to reopen the gym. Due to the extent of the damage that has been made, we need to make sure the gym is 100% safe to reopen for the safety of all our members and staff.
As soon as we have any updates, we will be in touch via email.
Thanks, PureHelp
Aside from the gym being closed again…
Aside from the gym being closed again just after it reopened, the gym itself never really felt safe through COVID restrictions as the staff didn’t enforce any of the rules.
Now that people are vaccinated I guess that’s less of an issue but it still is concerning that the team didn’t seem to be too concerned with well-being.
9 August 2021
Reply from PureGym UK - Tonbridge
Hi, thank you for your review. We are sorry to see this is 2 stars. We appreciate and value member feedback and apologise for any inconvenience caused,
We pump over 2,000 litres of fresh air into our gyms every second though our ventilation systems. This helps to dilute airborne virus particles and ensure members have clean fresh air to workout.
Our gyms will be deep cleaned every night with high-grade anti-viral disinfectant. The team will also clean every piece of kit and surface throughout the day, from dumbbells to treadmills and everything in between, so you can train with confidence.
We've installed new self-cleaning stations so you can clean your kit before and after use, for added peace of mind. Cleaning stations are located in all key areas of the gym to make it as easy as possible.
Thanks, PureGym.
No idea why you sent me this
No idea why you sent me this. Our Gym is closed because of flooding and has been for months. Any other business would communicate frequently with an update on when the builders expect it to be opened again. Pure has done the opposite and given us no information re an opening date hoping that we will not leave and join another gym.
If you treat us like adults and tell us when you think it will reopen, then we can make an informed choice for the next x months.
9 August 2021
Reply from PureGym UK - Tonbridge
Hi, thank you for your review. We are sorry to see this is 1 star.
Unfortunately things do happen out of our control where we have to do what is safest for our members and close all of the gym. As frustrating as this is we will always try to provide an alternative. Members will receive updates as soon as we have any. At this time we are unaware of when the gym will be reopening.
We apologise for any inconvenience caused.
Thanks, PureGym
My gym has been closed due to flooding…
My gym has been closed due to flooding for over a month now with no indication of when it will re-open. Poor communication relating to the closure from Pure Gym.
7 August 2021
Reply from PureGym UK - Tonbridge
Hi Hannah, thank you for leaving a review. We are sorry to see this is 1 star.
Unfortunately due to the extent of the damage made, the Club has had to undergo a full refit. We are as equally disappointed but the team are working as hard as they can to reopen the club but need to make sure it is 100% safe to do so. We have sent emails to all members with updates about what is happening and will continue to do so when we have any.
We apologise for any inconvenience caused and thank you for your patience.
Thanks, PureGym
Although pure gym has been gracious…
Although pure gym has been gracious with pausing fees - the gym location I’ve currently signed up to is closed indefinitely due to emergency repairs, there appears to be no planned reopening date for customers (2 months in the waiting now)
6 August 2021
Reply from PureGym UK - Tonbridge
Hi, thank you for taking the time to leave us a review. We appreciate and value member feedback.
We are afraid at this moment we do not have an opening date/month for this gym. The team are working as hard as they can to get this done as fast and safety as possible. We need to make sure that before the gym reopens everything is 100% safe for all staff and members. Once we have any further updates these will be emailed out to members and posted on the gyms web page.
We apologise for any inconvenience caused and thank you for your patience.
Thanks, PureGym
Reply from PureGym UK - Tonbridge
Hi, thank you for taking the time to leave us a review. We are sorry to see this is 1 star.
The team are working as hard and and as fast as they can to reopen this gym in a safe manner. Due to the extent of the damage a lot has been needed to fix this. We will only reopen this gym again once we know it is 100% safe to do so for all staff and members. Once we have any updates to give, these will be emailed out to all members and posted on the gyms web page.
We apologise for any inconvenience caused and thank you for your patience.
Thanks, PureGym
Gym is closed and no ETA for reopening
Gym is closed and no ETA for reopening. Not really their fault but they've asked for an opinion when the gym can't be used
6 August 2021
Reply from PureGym UK - Tonbridge
Hi Graeme, thanks for leaving us a review. We are sorry to see this is 1 star.
Unfortunately sometimes something may happen out of our control where we have to close all the gym for a period of time. We feel this is the safest thing to do for our members and will always try provide an alternative so members can continue to enjoy using the gym.
We can only apologise for any inconvenience.
Thanks, PureGym
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