PureGym UK - Reading Calcot Reviews 138

TrustScore 4 out of 5

4.0

Bath Road, RG31 7SA Reading, GB


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Rated 2 out of 5 stars

Just take your finger out and clean down the changing room shower areas with some bleach and some limescale remover, its not hard to do. Same for wash hand basins in the toilet areas. They are... See more

Company replied

Rated 5 out of 5 stars

Always great. Puregym Calcot has an amazing friendly vibe and super friendly staff. Kit availability always good during the day. Changing rooms and kit always well maintained and staff on hand if need... See more

Company replied

Rated 4 out of 5 stars

The stupid door system, you would think you’re going into a high security government building and don’t get me going on that stupid long pin nunber you need for the front door and water machine! Mus... See more

Company replied

Rated 5 out of 5 stars

Pure Gym Calcot is a fantastic gym. But what makes this gym 5 star is classes delivered by the incredible PT Eli. Her passion, expertise and professionalism are delivered each and every time. After... See more

Company replied


Company details

  1. Gym
  2. Fitness Center

About PureGym UK - Reading Calcot

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Bath Road, RG31 7SA, Reading, United Kingdom

4.0

Great

TrustScore 4 out of 5

138 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars
PureGym UK - Reading Calcot logo

Reply from PureGym UK - Reading Calcot

Hi. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Kayley and Kieron are amazing!

This is by far the best gym around in Reading! Everyone is super friendly, there's loads of equiptment and areas to workout so you're never waiting and the PT's are all amazing - especially Kayley and Kieron! Both their classes and individial PT sessions are perfect for anyone of any ability!

23 January 2024
Unprompted review
PureGym UK - Reading Calcot logo

Reply from PureGym UK - Reading Calcot

Hi Akin, thank you for taking the time to leave this review, we are delighted to see this is 5*s. 

It's important to us to provide our members with a great space to work out, in a clean and friendly environment and we're so pleased to hear you are enjoying your membership! Thanks, PureGym

Rated 2 out of 5 stars

Too hot and unhygienic environment

Always problems with the air conditioning. You walk through the doors and the heat hits you, this gym is warmer than my house! It's a really uncomfortable environment to work out in. Occasionally during my work out you can feel the air conditioning come on, but the temperatures is inconsistent, the air conditioning needs to kick in much sooner. I do weights but cannot do CV work and have stopped doing the circuit classes, which I loved, as I get too hot.

There used to be announcements about wiping down gym equipment, they've stopped and regularly there are no paper towels or cleaning spray. Today, not only were all the cleaning sprays empty, the ladies toilets had no soap. It's so unhygienic for a gym to not have these basic items and to encourage people to clean equipment after use.

The positives are it's a friendly gym, the staff are great, really helpful and approachable. The gym is kept tidy. Kayley Cook is amazing and her classes are fantastic.

15 January 2024
Unprompted review
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Reply from PureGym UK - Reading Calcot

Hi EmJ. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Temperatures/air con in our gyms are automatically regulated by Smart machines, but if there is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers.

Thanks, PureGym

Rated 2 out of 5 stars

Good range of equipment and parking is…

Good range of equipment and parking is good. It’s always so hot in there, it really puts me off when working out. As soon as you walk in, the air feels sterile and warm and when you start working out, it feels like you’re about to pass out. So for that reason, I am going to avoid and go elsewhere.

7 January 2024
Unprompted review
PureGym UK - Reading Calcot logo

Reply from PureGym UK - Reading Calcot

Hi David. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Temperatures/air con in our gyms are automatically regulated by Smart machines, but if there is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers.

Thanks, PureGym

Rated 5 out of 5 stars

PT sessions with Zuza

I have recently finished a block of PT sessions with Zuza as I wanted to build my strength. Zuza was so friendly and helped me feel at ease, she listened to what I wanted to achieve and carefully planned with new ideas, variations and guidance whilst always pushing me to my max. Working with Zuza has given me the confidence I needed to work out in the functional area and free weights. Thank you so much Zuza.

4 January 2024
Unprompted review
PureGym UK - Reading Calcot logo

Reply from PureGym UK - Reading Calcot

Hi there! Thank you for taking the time to leave this review, we are delighted to see this is 5*s.

It's important to us to provide our members with a great space to work out, in a friendly environment and we're so pleased to hear you are enjoying PureGym!

Rated 4 out of 5 stars

I love the range of equipment that is…

I love the range of equipment that is avaliable and i love the atmosphere and i don't feel judged at all, especially being a beginner.

22 December 2023
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Reply from PureGym UK - Reading Calcot

Hi. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 1 out of 5 stars

Cold and dirty showers

Cold and dirty showers, equipment not looked after and dated but hey it’s cheap

21 December 2023
PureGym UK - Reading Calcot logo

Reply from PureGym UK - Reading Calcot

Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with.

Thanks, PureGym

Rated 2 out of 5 stars

Showers cold, no air con

Showers are cold and air con is never on. If these 2 things could be resolved this gym would defo be 5 stars. Gym is great. Staff are great.

16 December 2023
Unprompted review
PureGym UK - Reading Calcot logo

Reply from PureGym UK - Reading Calcot

Hi Jess. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.

Thanks, PureGym

Rated 5 out of 5 stars

Great gym

I use this gym two days a week when I’m in the office and I love it. The staff (especially the two female PTs and the guy with longer hair) are super friendly and the changing rooms/gym are pretty clean and everything works/gets fixed quickly. It doesn’t feel clicky or intimidating. I prefer this so much to my local one as the atmosphere is so much better, it’s not as busy and the staff are so much friendlier. I am actually considering driving out on my wfh days as it’s that much better. The only thing I’d change is the heating is just a bit too high, it would be great if they could turn it down a little.

16 November 2023
Unprompted review
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Reply from PureGym UK - Reading Calcot

Hi Lauren. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 2 out of 5 stars
PureGym UK - Reading Calcot logo

Reply from PureGym UK - Reading Calcot

Hi, thanks for leaving us this review. We are sorry to see this is 2 stars. We appreciate and value our member feedback.

We have recently made slight changes to the shower temperatures, to 33 degrees, both to control our energy usage and to reduce our carbon footprint. All member feedback is reviewed, and brought to the attention of our Facilities team, who regularly review any changes we make to our gym facilities, and we would like to thank you for passing on these concerns.

Thanks, PureGym

Rated 1 out of 5 stars

Cold showers.

Cold showers.

Please stop saying the temperature is set to 33. Instead, be pro active and go and take a shower. They are far too cold.

14 November 2023
Unprompted review
PureGym UK - Reading Calcot logo

Reply from PureGym UK - Reading Calcot

Hi Aldomacaldo, thanks for leaving us this review. We are sorry to see this is 1 star.

We would advise raising your concerns with the Gym Manager so they can investigate this further. We apologise for any inconvenience caused.

Thanks, PureGym

Rated 5 out of 5 stars

The staff are friendly

The staff are friendly, welcoming and helpful. The equipment is always well kept and the changing facilities clean

15 October 2023
PureGym UK - Reading Calcot logo

Reply from PureGym UK - Reading Calcot

Hi Daniel. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 2 out of 5 stars

It’s boiling the Air conditioning is…

It’s boiling the Air conditioning is never on, when it is it’s leaking

13 October 2023
PureGym UK - Reading Calcot logo

Reply from PureGym UK - Reading Calcot

Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Temperatures/air con in our gyms are automatically regulated by Smart machines, but if there is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers.

Thanks, PureGym

Rated 5 out of 5 stars

Great Gym

It’s clean, staff are friendly & helpful

14 October 2023
PureGym UK - Reading Calcot logo

Reply from PureGym UK - Reading Calcot

Hi Helen. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 3 out of 5 stars

STOP THE ZUMBA

Great gym but the workout classes end about 30 minutes later (especially Zumba) then scheduled. This is annoying to me and a lot of other people as it prevents use of the studio. Which I use for a lot of my workout. It's getting to the point that I can't complete my workout. Please do something about this or at-least update the website . Otherwise great gym xxx Linda
-edit this is especially an issue on Tuesdays and Thursdays

1 October 2023
Unprompted review
PureGym UK - Reading Calcot logo

Reply from PureGym UK - Reading Calcot

Hi Linda. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time etc.) so this can be investigated.

Thanks, PureGym.

Rated 5 out of 5 stars

PT with Kay is the best decision I ever…

PT with Kay is the best decision I ever made! Great gym & friendly staff. Definitely recommend

20 August 2023
Unprompted review
PureGym UK - Reading Calcot logo

Reply from PureGym UK - Reading Calcot

Hi Aleesha. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Great facilities

Great facilities, clean & good parking

18 July 2023
Unprompted review
PureGym UK - Reading Calcot logo

Reply from PureGym UK - Reading Calcot

Hi Stephen. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Great atmosphere

Great atmosphere. People are there to train, good equipment and accessibility too. Trainers are helpful if needed but don't chase constantly. Great gym.

13 July 2023
Unprompted review
PureGym UK - Reading Calcot logo

Reply from PureGym UK - Reading Calcot

Hi Phi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

Great Gym

This gym is great, I am part of the early morning lot lol, and met some great people. Most of the staff are pleasant, however, the main two are Kayley and K the PTS. Always go out of their way to smile and make you feel good and very approachable. Only minors are, management could do with listening to customers as I have mentioned the state of men's changing room which is filthy most of the time with nothing being done, there is always a massive staff change since me being there and I feel that they could be looked after better and treated better if you want the honest truth as retention rate is not great. Other than that great gym , spacious with great atmmosphere

6 July 2023
Unprompted review
PureGym UK - Reading Calcot logo

Reply from PureGym UK - Reading Calcot

Hi Richard. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

I really like this puregym

I really like this puregym, there is a really friendly atmosphere and I feel comfortable. The staff do say hello and smile.
Lots of equipment and it's spacious, when I go between 6-7 in the morning.

14 June 2023
Unprompted review
PureGym UK - Reading Calcot logo

Reply from PureGym UK - Reading Calcot

Hi Rebecca. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

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