PureGym UK - Rayleigh Reviews 70

TrustScore 4 out of 5

4.0

Pelican Retail Park, SS6 7UP Rayleigh, GB


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Rated 2 out of 5 stars

Always offer good joining cost but then after a few months it gets hiked, gym are not that big so when you go its hard to get on the equipment. Stopped after 3 month deal and built gym in garage with... See more

Company replied

Rated 5 out of 5 stars

This was our first visit to Pure Gym Rayleigh. Very impressed with the facilities and equipment available, which is also very well laid out and accessible with clearly defined areas. The staff were ve... See more

Company replied

Rated 5 out of 5 stars

Ellie was really welcoming and helpful at showing me round and demonstrated how the equipment works. . Thank you Ellie!

Company replied

Rated 4 out of 5 stars

A standard gym for the price seeing as it has no sign up fee on a deal. However, lacks a lot machines such as hack squat, calf raise etc. especially for legs and can be impossible to get a machine at... See more

Company replied


Company details

  1. Gym
  2. Fitness Center

About PureGym UK - Rayleigh

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Pelican Retail Park, SS6 7UP, Rayleigh, United Kingdom

4.0

Great

TrustScore 4 out of 5

70 reviews

5-star
4-star
3-star
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1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 2 out of 5 stars

Always offer good joining cost but then…

Always offer good joining cost but then after a few months it gets hiked, gym are not that big so when you go its hard to get on the equipment. Stopped after 3 month deal and built gym in garage with money I save for not going.

31 December 2024
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Reply from PureGym UK - Rayleigh

Hi there - Thank you for taking the time to leave this review. We understand that cost is an important factor when choosing a gym, and we strive to provide value by offering a clean, well-equipped, and welcoming environment for all our members. We appreciate your comments and will pass them along to our team for consideration. Thanks, PureGym.

Rated 5 out of 5 stars

Ellie was really welcoming and helpful…

Ellie was really welcoming and helpful at showing me round and demonstrated how the equipment works. . Thank you Ellie!

14 November 2025
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Reply from PureGym UK - Rayleigh

Hi Sally - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear of this experience! Thanks, PureGym

Rated 5 out of 5 stars

This was our first visit to Pure Gym…

This was our first visit to Pure Gym Rayleigh. Very impressed with the facilities and equipment available, which is also very well laid out and accessible with clearly defined areas. The staff were very helpful and we spoke to the assistant manager, Jake who was very helpful showing us how to use a couple of machines and asking how we were getting on. Just a couple of observations, we couldn’t see any hand sanitizer dispensers on the ground floor but did use the facilities upstairs to wash our hands… I also found the App quite confusing to find the QR code to gain entry but that’s just a couple of minor things… we’ll certainly be using the Rayleigh gym again. Really impressed, thanks

13 August 2025
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Reply from PureGym UK - Rayleigh

Hi David. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall and we love being able to speak to our members when given the opportunity to do so!

If you wish to discuss this feedback further, please do not hesitate to speak to the Gym Manager directly or email our team at member.services@puregym.com who will be happy to assist with this.

Thanks, PureGym

Rated 5 out of 5 stars
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Reply from PureGym UK - Rayleigh

Hi there - Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you. We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym

Rated 5 out of 5 stars

Today was for us at the age of 81

Today was for us at the age of 81, a new and exciting experience, we joined Pure Gym, what an amazingly joyful experience.

My husband and I strongly recommend this experience at Pure Gym.

The staff were helpful and the clients too, I felt rather spoilt when a young man gave up his bike for me, as he thought it would suit this Old Bird better.

I can’t stress it enough, leave the sofa behind, forget the TV? Join Pure Gym

Pure Gym at Rayleigh Weir

Patricia & John Putt

29 May 2025
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Reply from PureGym UK - Rayleigh

Hi Patricia and John. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you found the sign up process easy and we hope you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Very easy and quick to join and code to…

Very easy and quick to join and code to enter provided straight away

15 May 2025
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Reply from PureGym UK - Rayleigh

Hi Lauren - Thank you so much for sharing your feedback, we are delighted to see this is 5 stars. We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. Enjoy your workout sessions! Thanks, PureGym

Rated 5 out of 5 stars

Nice friendly atmosphere

Nice friendly atmosphere
Equipment is good staff are nice
Lots of parking available

8 April 2025
Unprompted review
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Reply from PureGym UK - Rayleigh

Hi Jayne. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 1 out of 5 stars

Wouldn't waste your time/money

Went there with a day pass, one their day pass price is more expensive than other gyms. Two the gym I went to (Rayleigh) was awful they only have one machine for each movement so your waiting around for a long time for other people to finish their workout. The olympic weights are minimal people taking them off other machines and asking if people are using them as it's very limited to what they have. Three there was no signs to say the gym continues up the stairs, the only sign they have is saying studio and changing rooms upstairs. The last thing is all their leg machines are up stairs apart from the leg press... What gym puts legs upstairs after a hard session you then have to navigate the stairs to leave.

In short the gym is small, limited weights and machines and gym layout in my opinion is wrong.

14 February 2025
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Reply from PureGym UK - Rayleigh

Hi Simon. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

Please be aware due to the situation of our gyms it isn't always possible to extend the site itself, however, we are always looking to expand and improve our facilities where possible, so please keep an eye out for updates.

If you have any specific suggestions regarding the layout of the gym or equipment please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.

Rated 4 out of 5 stars

Initially confusing getting entry into…

Initially confusing getting entry into the gym on a Saturday. The gym was not manned. Had to email for further information

5 January 2025
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Reply from PureGym UK - Rayleigh

Hi Sheryl - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback.

If you could get in touch with us directly with the Gym Manager/Member Services to provide more information (which gym, what date/time etc.) we can look into assisting you with this.

There is also an Assist button at the gym entrance you can press, when pressed during staffed hours a local member of staff will come to the door to assist you. Thanks, PureGym.

Rated 5 out of 5 stars

Recommend to all!

Great experience and always love how stacked the gyms are with equipment for such cheap membership! I recommend to everyone

12 January 2025
Unprompted review
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Reply from PureGym UK - Rayleigh

Hi Sophie - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

Our team do our very best to provide a wide range of equipment so that members have a variety of ways to workout so it's good to see you have been happy with this. We are really happy to hear you enjoy using the gym! Thanks, PureGym.

Rated 5 out of 5 stars

friendly and clean

friendly and clean

14 December 2024
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Reply from PureGym UK - Rayleigh

Hi Nigel. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 3 out of 5 stars

Great staff but gym dated.

The staff are knowledgeable friendly and approachable.
The showers are quite often well below
acceptable standards of cleanliness.
The gym is long overdue a refurbishment. The equipment is old and some of it is not fit for purpose.
I have been told that as there is no competition in the area PureGym will not do a refit.

14 December 2024
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Reply from PureGym UK - Rayleigh

Hi Paul - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.

Rated 5 out of 5 stars

Recommend

Good environment, all equipment I need and friendly staff. All at a competitive monthly rate.

6 July 2024
Unprompted review
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Reply from PureGym UK - Rayleigh

Hi Ken - It's great to hear you're enjoying PureGym, and thank you for the 5* review!

Thanks, PureGym

Rated 1 out of 5 stars

Not good

Poor changing facilities. Equipment was not properly fitted together (benches loosely fixed together and tredmill belt not fitted right) general unwelcoming atmposhere. Poor acess control.

29 March 2024
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Reply from PureGym UK - Rayleigh

Hi there! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.

Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken.
If you have any concerns about equipment, please notify staff on site as soon as you can.

With regards to your points raised, we would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Thanks, PureGym

Rated 1 out of 5 stars

It didn't let me into the gym

It didn't let me into the gym, the code and scanner didn't work

27 March 2024
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Reply from PureGym UK - Rayleigh

Hi Bobby. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We do apologise for any inconvenience caused.

If this issue persists please reach out to Member Services alongside your PureGym Pin and which club you are looking to use; so this can be fully investigated. Thanks, PureGym.

Rated 5 out of 5 stars

Best Puregym I have been too

Best Puregym I have been too. Super clean. friendly staff and decent equipment

23 January 2024
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Reply from PureGym UK - Rayleigh

Hi Phockley. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Decent Gym and Equipments

Decent size gym with all necessary equipments. Good value for money. Open 24/7. People/staffs are friendly. Very nice local gym :)

21 December 2023
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Reply from PureGym UK - Rayleigh

Hi there! Thank you for taking the time to leave this review, we are delighted to see this is 5*s.

It's important to us to provide our members with a great space to work out, in a friendly environment and we're so pleased to hear you are enjoying PureGym!

Rated 1 out of 5 stars

Gym closed again !!!!! Where’s my refund for petrol to have to travel 25 mins to use the southend gym !!

Gym closed again !!
How many times does this has to happen !!!
You expect me to pay for fuel to travel an extra 25 minutes to use the Southend branch. Showers still cold too !!

22 December 2023
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Reply from PureGym UK - Rayleigh

Hi Laurie. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.

Thanks, PureGym

Rated 4 out of 5 stars

Variable experience

Today was a good class (sweat 45) and I worked hard a new instructor who was friendly but Mondays class was changed from a 45 minute class to a 30 minute class then started 5 minutes late and finished 5 minutes early making it a 20 minute class. My watch said I exercised for 16 minutes ☹️.

20 December 2023
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Reply from PureGym UK - Rayleigh

Hi there - Thanks for taking the time to leave this review, we are happy to see it is 4 Stars and always always appreciate member feedback.

We want to provide our members with a safe space in which they can workout in and do so, in a clean and friendly environment. If you have any specific feedback regarding the classes we would advise raising these with the Gym Manager as they will be able to advise you further and look into this.

It's great to hear you enjoy using the gym overall!

Thanks, PureGym

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