Having been with Pure Gym at Park Royal for ohhhh so many years and seen a lot of changes I write because I believe they are finally listening to us ... the clients!! I love the pump, circuits and cor... See more
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Review summary
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Reviews shaping this summary
Availability of equipment 5/5 Temperature 2/5 ( boiling hot in this hot weather - I know you want to save money on electricity , but really ? ) . Nobody to speak to either Toilet facilities... See more
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Great SAFE place for a workout, especially being a Muslim women. Their women's only workout space and class are fantastic, they have so much variety and the staff female and male are very respectful h... See more
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PURE GYM DARTFORD Such a welcoming gym I feel so at home here. The encouragement the staff give are honestly INSANE!!! Naz and Alison have honestly gave me such a drive to get fitter. They m... See more
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Company details
About PureGym UK
Written by the company
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
United Kingdom
- www.puregym.com
3.9
Great
67K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Decent gym and staff were always…
Decent gym and staff were always polite. Moved gyms now but would definitely go back if I lived closer.
1 June 2026
Unprompted review
I enjoy the feel of the gym
I enjoy the feel of the gym it’s friendly other members and staff are helpful and there if you need help. The gym is clean with no unpleasant smells.
Only negative comment is that the exercise mats needs an upgrade as most of them are broken or torn in some way..
14 July 2026
Unprompted review
Hostile Environment and Poor Customer Service
I am extremely disappointed with the treatment I received at PureGym Thamesmead, and it has left me with no choice but to cancel my membership permanently.
I attended the gym for my usual workout when a member of staff approached me and told me I was not allowed to train because my trousers were supposedly not appropriate gym wear. I explained that, although they have the appearance of jeans, they are in fact designed specifically for training. Instead of listening, the staff member attempted to touch my trousers to determine the material. I found this completely inappropriate and unacceptable. No member of staff should be attempting to physically inspect a customer's clothing while they are wearing it.
What made the situation even worse was that the staff member refused to identify himself when I asked for his name so that I could make a complaint. I believe customers have the right to know the identity of the staff member dealing with them, especially when a complaint is being made.
Another member of staff, Lacey, was called over, but rather than handling the situation professionally or fairly, she simply supported her colleague without properly addressing my concerns.
To make matters worse, another gym member, who appeared to know the staff member, was allowed to shout at me and speak to me disrespectfully, with no intervention from staff. The staff member also involved other gym members in commenting on my gym wear, which left me feeling embarrassed, intimidated, and let down. In my view, this was unprofessional and highlights the need for better staff training in professionalism, customer care, and handling situations respectfully.
This is not the first time I have experienced unprofessional behaviour from staff at PureGym, but it is certainly the final straw. I now consider PureGym Thamesmead to be a hostile and unwelcoming environment.
As a result of this experience, I have cancelled my membership and will never join PureGym again. I expected to be treated with respect and professionalism, but unfortunately that was not my experience.
14 July 2026
Unprompted review
Great gym with a good range of equipment and friendly staff
Great gym, clean and tidy, good range of equipment and friendly staff. Eve is a great motivational PT.
14 July 2026
Unprompted review
Its a great gym
Its a great gym, the other members are friendly, the staff are a little bit absent or not quite engaging. Some of the equipment is intimidating for a newbie. Wish i could book in to get a PT to show me better form on free weights etc. Regards Jamie
14 July 2026
Unprompted review
Great training
Great training, very attentive and helpful staff as well as a manager who goes the extra distance for the members. Very good and enjoyable group classes with instructors who get you motivated.
14 July 2026
Unprompted review
It's a nice looking gym
It's a nice looking gym, lots of modern equipment, vending machines and it wasn't busy. Good experience.
14 July 2026
Unprompted review
Very nice very good
14 July 2026
Unprompted review
Fabulous gym
The gym is lovely and clean. Great equipment. Ladies only area and fabulous staff.
What more could you ask for!
14 July 2026
Unprompted review
Reply from PureGym UK
Hi Alison- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout and we love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear you enjoy using the gym overall and look forward to seeing you back soon! Thanks, PureGym
Reply from PureGym UK
Hi Louise- Thanks for taking the time to leave this review, we're thrilled to see this is 5 stars! We want to provide all our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and we’re proud to have such a dedicated team. Your feedback means a lot and we look forward to seeing you again soon at the gym! Thanks, PureGym
Trainers are very friendly and…
Trainers are very friendly and encouraging, really help with technique and push me to increase my strength and fitness
14 July 2026
Unprompted review
Reply from PureGym UK
Hi Natalie- Thanks for taking the time to leave this review! We want to provide all our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and we’re proud to have such a dedicated team. Our staff works hard to provide great service, and your feedback means a lot. Looking forward to seeing you again soon at the gym! Thanks, PureGym
Because I have the best pt such a…
Because I have the best pt such a lovely girl and the other staff are nice as well.
13 July 2026
Unprompted review
Reply from PureGym UK
Hi Mandy- Thanks for taking the time to leave this review! We want to provide all our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and we’re proud to have such a dedicated team. Our staff works hard to provide great service, and your feedback means a lot. Looking forward to seeing you again soon at the gym! Thanks, PureGym
Good gym good staff lots of equpiment
13 July 2026
Unprompted review
Reply from PureGym UK
Hi Michael- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout and we love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear you enjoy using the gym overall and look forward to seeing you back soon! Thanks, PureGym
Reply from PureGym UK
Hi Mavis- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout and we love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear you enjoy using the gym overall and look forward to seeing you back soon! Thanks, PureGym
Got a parking on a bank holiday outside the gym customers should be informed there's no parking on the website
Good gym but no parking which is very poor
20 September 2025
Reply from PureGym UK
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. Information regarding parking at any of our clubs is available on the home page of the club, on the PureGym website. Any parking information whether there is parking on site, or nearby, will be clearly outlined here. There is also signage in the gym, to make members aware of the parking procedures. If you would like to discuss this further, please contact the Gym Manager directly and they'll be happy to assist with this. Thanks, PureGym
The vibrant staff
The vibrant staff
Am in love with the staff
They bring a unique perosnal dimension to the gym
Full of Energy & Enthusiasm
They get me fired up
13 July 2026
Unprompted review
Reply from PureGym UK
Hi - Thanks for taking the time to leave this review! We want to provide all our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and we’re proud to have such a dedicated team. Our staff works hard to provide great service, and your feedback means a lot. Looking forward to seeing you again soon at the gym! Thanks, PureGym
Liams client Emily is a machine
Liams client Emily is a machine! Great work from the PT's here!
13 July 2026
Unprompted review
Reply from PureGym UK
Hi Liam. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear such positive feedback regarding one of our PT's and we'll make sure this feedback will not go unnoticed by the Gym Manager. We hope you continue to enjoy using the gym overall! Thanks, PureGym
Cheap and cheerful
It’s pretty good for a cheap gym. I really enjoy the wide range of equipment they have in each one.
Only complaint is QR codes please instead of long number codes!
18 November 2025
Reply from PureGym UK
Hi Megan- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout and we are really happy to hear you enjoy using the gym overall! Looking forward to seeing you back soon! Thanks, PureGym
First session
Entry was simple and we had booked the induction that was great .. felt really welcome Thanks to Megan
13 July 2026
Unprompted review
Reply from PureGym UK
Hi David- Thanks for taking the time to leave this review! We want to provide all our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and we’re proud to have such a dedicated team. Our staff works hard to provide great service, and your feedback means a lot. We're great to hear how simple accessing the gym was as this is exactly what we strive for. We look forward to seeing you again soon at the gym and supporting your health and fitness goals! Thanks, PureGym
Reply from PureGym UK
Hi Thomas. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
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