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PureGym UK Reviews 

67,159
•
TrustScore 4 out of 5

3.9

Gym
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Review summary

Created with AI, based on recent reviews

Considering 6,050 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, kindness, and professionalism, often highlighting their dedication and motivating approach. Many also appreciate the welcoming atmosphere, modern equipment, and well-organized spaces, contributing to a comfortable and positive workout environment. However, some people were dissatisfied with the cleanliness and maintenance of facilities, citing issues like blocked toilets and general untidiness. Others mentioned concerns about overcrowding, leading to long waits for machines and a lack of personal space, which sometimes created an uncomfortable environment. A few reviewers also experienced negative interactions with staff, describing some as unengaging, arrogant, or unhelpful.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that many find them friendly, helpful, and... See more

User experience

Consumers find user experience to be positive, with many appreciating the 24/7 access, especially those with... See more

Facilities

Users describe ambiguous interactions with facilities, with many reviewers praising the cleanliness and... See more

Subscription

Customers had ambiguous experiences with subscription, with some finding the subscription competitive and... See more

Location

Reviewers highlight ambiguous aspects of location, with some finding specific branches convenient and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Its a great gym, the other members are friendly, the staff are a little bit absent or not quite engaging. Some of the equipment is intimidating for a newbie. Wish i could book in to get a PT to show m... See more

Company replied

Rated 3 out of 5 stars

Availability of equipment 5/5 Temperature 2/5 ( boiling hot in this hot weather - I know you want to save money on electricity , but really ? ) . Nobody to speak to either Toilet facilities... See more

Company replied

Rated 5 out of 5 stars

Great SAFE place for a workout, especially being a Muslim women. Their women's only workout space and class are fantastic, they have so much variety and the staff female and male are very respectful h... See more

Company replied

Rated 5 out of 5 stars

Clean area, amazing personal trainer - Henry baker-Holmes he is so dedicated to his work always a good laugh each PT session. Every time I see him he always pushes me to help me gain muscle growth and... See more

Company details

  1. Gym
  2. Fitness Center

About PureGym UK

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

3.9

Great

TrustScore 4 out of 5

67K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 1 week

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3.9

All reviews

(67,159)

5,784 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Bristol Union Gate Gym disappointment

Bristol Union Gate Gym disappointment.
Just moved to the area, i was recently at Pure Gym in Bournemouth which i loved, so naturally joined Pure Gym in Bristol (Union Gate). I unfortunately had to cancel my membership there as firstly 1. lots of guys used the gym to just hang again, one time there were men taking pictures of the women working out. 2, there was no female staff, a very male dominated gym, 3. there was just something off with the environment i did not feel comfortable going there in the evening. Its a very outdated gym and overall would not recommend this gym to a female.

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Henry baker-Holmes PT

Clean area, amazing personal trainer - Henry baker-Holmes he is so dedicated to his work always a good laugh each PT session. Every time I see him he always pushes me to help me gain muscle growth and he is an overall amazing person. Even if ur injured he tailors the workout to make sure no more strain is put on the injury.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Welcome to PureGym!

-Welcoming atmosphere
-Great variety of equipment and machines to use.
- Staff so friendly and ready to help.
- Changing rooms always clean and tidy.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Great team amazing classes.

Great team amazing classes.

16 July 2026
Unprompted review
PureGym UK logo

Reply from PureGym UK

Hi James- Thanks for taking the time to leave this review! We want to provide all our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and we’re proud to have such a dedicated team. Our staff works hard to provide great service, and your feedback means a lot. Looking forward to seeing you back in class soon! Thanks, PureGym

Rated 5 out of 5 stars

Today was my first visit to Torquay…

Today was my first visit to Torquay Pure gym and my first class. It was a ‘burn’ class taken by Charlie. Everyone was friendly and Charlie pitched the class to suit all abilities. I will be going again.
The staff that I have spoken to are friendly and approachable.
The subscription is competitive and value for money.
Overall I’m happy I have swapped gyms!

17 July 2026
Unprompted review
PureGym UK logo

Reply from PureGym UK

Hi Liza- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym! We love being able to help and chat to our members when given the opportunity to do so and we’re proud to have such a dedicated team. Our staff works hard to provide great service, and we're thrilled to hear you enjoyed your first class! We will make sure this feedback does not go unnoticed by the Gym Manager and we excited to have you as part of the PureGym Community! Looking forward to seeing you again soon at the gym! Thanks, PureGym

Rated 5 out of 5 stars

Clean & well maintained

Clean & well maintained, everything you need... I do wish you had saunas though 😂 but always happy with my visit.

17 July 2026
Unprompted review
PureGym UK logo

Reply from PureGym UK

Hi Danny. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We don't have pools/saunas etc. as standard in our gyms as our focus is on providing quality fitness equipment while keeping costs affordable for all members, however all our gyms offer changing rooms, with showers and lockers available.

If you would like to discuss this feedback further, please contact the Gym Manager directly or drop our team an email at member.services@puregym.com and they will be happy to assist! It’s great to hear you enjoy using the gym overall and we look forward to seeing you back soon! Thanks, PureGym

Rated 5 out of 5 stars

Pure gym - excellent equipment and staff

I find the gym equipment to be organised extremely high standard and well maintained by staff. During this recent spell of hot weather I find the gym temperature pleasantly cool to train in due to the use of the air conditioning units Staff and PT's are welcoming and extremely knowledgeable.. always willing to assist.

16 July 2026
Unprompted review
PureGym UK logo

Reply from PureGym UK

Hi Gary- Thanks for taking the time to leave this review, we're delighted to see it is 5 stars! We want to provide all our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and we’re proud to have such a dedicated team. Our staff works hard to continue to provide great service, and your feedback means a lot to us. We look forward to seeing you back in the gym very soon! Thanks, PureGym

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