PureGym UK Reviews 

67,227
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 5,980 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their friendliness, helpfulness, and professional approach, creating a welcoming and inclusive atmosphere. Many people appreciate the positive user experience, often highlighting the well-maintained equipment and feeling supported during their fitness journey. However, some reviewers were not happy with the facilities, citing issues like changing room maintenance, lack of reliable WiFi, and general cleanliness concerns. A few other people also felt that some staff members were disengaged, displayed an arrogant attitude, or did not adequately address the gym's condition.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing them as friendly, approachable, and helpful,... See more

User experience

Users describe positive interactions with user experience, highlighting the friendly atmosphere and helpful... See more

Facilities

Customers consistently note ambiguous experiences with facilities, with some praising the gym's size, great... See more

Subscription

People report ambiguous experiences with subscription, with some finding the monthly membership affordable,... See more

Location

Reviewers mention ambiguous feedback about location, with some expressing dissatisfaction with specific... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great environment and staff are very interactive especially my personal trainer Resharn from snow hill who's absolutely brilliant. His ability to coach more confidence in movement, weight loss and str... See more

Rated 5 out of 5 stars

Great SAFE place for a workout, especially being a Muslim women. Their women's only workout space and class are fantastic, they have so much variety and the staff female and male are very respectful h... See more

Company replied

Rated 3 out of 5 stars

The gym has an impressive amount of equipment, reasonably priced, and it's usually not too busy when I go, so plenty to like. Unfortunately, the men's changing room has been plagued by maintenanc... See more

Company replied

Rated 5 out of 5 stars

I love the friendliness of the staff at this gym. I’ve trained with David and Shaq, and they’ve really helped me improve my lifting technique. I’ve also really enjoyed their class, Sweat and Strike.... See more


Company details

  1. Gym
  2. Fitness Center

About PureGym UK

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

4.0

Great

TrustScore 4 out of 5

67K reviews

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Asks customers to review

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Replied to 91% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(67,227)

5,855 reviews in the last 12 months

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Rated 5 out of 5 stars

HEMEL HEMPSTEAD BRANCH IS GREAT

Very competitively priced, good mix of age groups, shapes and sizes, non intimidating, trainer’s always available if needed, good range of equipment and weights, classes available if needed. Only slight negative I have is they need more rope attachments for the cable machines, they have 9 cable machines in Hemel branch with only 4 rope attachments and 4 straight bar attachments. Apart from that it’s great also not over busy apart from holiday times.

25 July 2026
Unprompted review
Rated 5 out of 5 stars

Puregym is a friendly gym where people…

Puregym is a friendly gym where people mind their own business. If you want to lose weight, there is equipment that will help you lose weight. Most of the staffs are approachable. There is equipment which suits everybody. If you are self motivated, you can choose the equipment you want to you. If you need some help, you can join some classes. Generally people appear friendly and the general atmosphere is friendly. The toilets are clean. There are writings on the wall to encourage you such as Lets do this. I like Puregym. Value for money.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Good gym - Harold Wood

The staff are very polite, friendly & give good training advise. They are always happy.The gym is a nice size, great equipment & weights. Its very cosy. Very nice gym.
The classes are good & instructors are hard core but very good

24 July 2026
Unprompted review
Rated 1 out of 5 stars

Worst Gym in Lichfield

Again, I have to rate PureGym Lichfield one star. Unfortunately, the environment there makes me feel very uncomfortable. In particular, one female member of staff has a consistently unfriendly attitude, which only adds to that feeling.

There are also ongoing issues with the equipment. Some machines are either out of order or do not operate correctly. For example, the calf machine binds during use, making the movement very stiff and uncomfortable.

The showers are another concern, with mould growing on the silicone sealant and an unpleasant smell that seems to persist.

There are much better gyms in Lichfield that offer friendlier, more helpful staff and a more welcoming atmosphere. PureGym also seems to attract a number of people with oversized egos, which can make the environment less enjoyable. In addition, children are sometimes allowed in the gym unsupervised when they should not be.

Sadly, I can no longer recommend this gym.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Great environment and staff are very…

Great environment and staff are very interactive especially my personal trainer Resharn from snow hill who's absolutely brilliant. His ability to coach more confidence in movement, weight loss and strength is second to none and it's really changed my life. If your someone this relates to I'd definitely look to get in touch🙏🏾

24 July 2026
Unprompted review

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