PureGym UK - Dunfermline Reviews 132

TrustScore 4 out of 5

4.1

Carnegie Retail Park, KY12 7AU Dunfermline, GB


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Rated 4 out of 5 stars

Reasonable price, good selection of equipment. Has busy periods which make it difficult to train during this time.

Company replied

Rated 4 out of 5 stars

Loving the PureGym experience. Been a member 2 months now. The app is great and easy to use. I’d like to see it more versatile for Calisthenics training with more suitable bars to use. I set up gymnas... See more

Company replied

Rated 3 out of 5 stars

Pts & Management are great. Gym is looking tired & some equipment really needs replacing… either not working/awaiting repair or beyond patching up. Shower/changing area - the water temperature is... See more

Company replied

Rated 5 out of 5 stars

I’m joining as part of my rehab for a trimalleolar fracture and other health issues. I’m now on a mission to improve bone strength and as I can’t do impact exercises; strength and weight training is m... See more

Company replied


Company details

  1. Gym
  2. Fitness Center

About PureGym UK - Dunfermline

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Carnegie Retail Park, KY12 7AU, Dunfermline, United Kingdom

4.1

Great

TrustScore 4 out of 5

132 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Reasonable

Reasonable price, good selection of equipment. Has busy periods which make it difficult to train during this time.

17 November 2025
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Reply from PureGym UK - Dunfermline

Hi Bryan- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment/kit so that members have a variety of ways to workout. We’re afraid it's true, our gyms can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym! We are really happy to hear you enjoy using the gym overall and we look forward to seeing you back soon! Thanks, PureGym

Rated 5 out of 5 stars

Easy to get membership

Easy to get membership, no pressure when in the gym.

4 November 2025
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Reply from PureGym UK - Dunfermline

Hi there - Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you. We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym

Rated 5 out of 5 stars

Great gym

Great gym, clean and have everything you need.

19 October 2025
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Reply from PureGym UK - Dunfermline

Hi Denis - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. Looking forward to seeing you again soon at the gym! Thanks, PureGym

Rated 5 out of 5 stars

Puregym Dunfermline

It is a nice environment to be in. There is a buzz about the place where people of all shapes and sizes can mix comfortably. Plently of equipment and support is there when needed. Great value for money.

25 September 2025
Unprompted review
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Reply from PureGym UK - Dunfermline

Hi Gordon - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout. It’s great to see your positive comments! Thanks, PureGym

Rated 4 out of 5 stars

Been a PureGym customer for years

Been a PureGym customer for years, good range of equipment

29 April 2025
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Reply from PureGym UK - Dunfermline

Hi Kerry - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment/kit so that members have a variety of ways to workout. We are really happy to hear you enjoy using the gym! Thanks, PureGym

Rated 3 out of 5 stars

Got invited by son to try the gym and…

Got invited by son to try the gym and code would not work. Son tried new code but never worked. Wasted trip

3 July 2025
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Reply from PureGym UK - Dunfermline

Hi Andy, thanks for leaving us this review. We appreciate and value our member feedback.

W are sorry to hear of the issues you were experiencing with the code. We would advise reaching out to Member Services via email or social media DM as they will be able to take a look and advise further as to what the issues may have been and rectify this for you.

We apologise for any inconvenience caused.

Thanks, PureGym

Rated 5 out of 5 stars

Easy to join app

Very easy to join

31 May 2025
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Reply from PureGym UK - Dunfermline

Hi there - Thank you so much for sharing your feedback, we are delighted to see this is 5 stars. We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. Enjoy your workout sessions! Thanks, PureGym

Rated 4 out of 5 stars

Visit to Pure Gym Dunfermline

Visit to Pure Gym Dunfermline. Gym was not too busy today and so good availability of kit. Gym was clean and with classes in full swing, better atmosphere than in evening when kit availability and ‘busy-ness’ can make it difficult to have a concentrated workout. Dunfermline can suffer from those who ‘hog’ the machines for hours and is not helped by lack of ‘policing’ by Gym staff of those who sit on phones while others wait for kit to become available- a cultural change would improve availability and improve workouts. Still believe these types of gyms miss out by not asking their gym trainers to engage more with general members to correct poor technique or advising on more beneficial exercises. Would benefit both the members and the gym… opportunity missed! Otherwise, Pure Gym Dunfermline represents good value for money 🏋️‍♂️👍

1 May 2025
Unprompted review
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Reply from PureGym UK - Dunfermline

Hi Richie - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. Unfortunately, we are unable to monitor the usage of phones in our gyms, however if people are sitting on equipment we would strongly advise approaching a member of staff on the floor who will be able to help further. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy many aspects of the gym! Thanks, PureGym

Rated 5 out of 5 stars

An excellent gym

An excellent gym, great variety of equipment. Lovely staff and very helpful. Every where kept clean and hygienic.

25 April 2025
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Reply from PureGym UK - Dunfermline

Hi Margaret - Thank you so much for your feedback! We're glad to hear you enjoyed the friendly staff and the range of equipment. We believe it's essential to create a welcoming and positive environment where our members can feel comfortable and energized.

Our staff works hard to ensure that every experience is enjoyable, and it's wonderful to know that this effort made an impact on your visit. We truly appreciate your support and look forward to seeing you again! Thanks, PureGym.

Rated 1 out of 5 stars

Not impressed with front of house staff

I came to the gym to view your facilities so I could join but was denied entry for health and safety reasons ? This has given me a bad taste to begin with as I feel I’m joining blind. I’ve paid the first month so I can just see your facilities and the attitude of the staff before I make my decision within the 14 days.

7 April 2025
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Reply from PureGym UK - Dunfermline

Hi Lisa. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

As an online company, we don't have receptions. However, we have the cylinder POD doors that act as both an entrance and security system.
The POD doors monitor entrance with individual 8 digit code. As well as this, we have staff monitoring the gym, as well as a CCTV team.

If looking to view the gym prior to signing up you can press the assist button during staffed hours or you can book in a tour direct with the club via email.

Now signed up you can trial out the gym and if not for you can cancel via Member Services within the first 14 days. You will receive a refund for the remaining time left alongside any joining fee paid.
Enjoy your time with us! Thanks, PureGym

Rated 5 out of 5 stars

Easy to use and moreover I got a free…

Easy to use and moreover I got a free joining code for my initial registration for pure gym

4 April 2025
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Reply from PureGym UK - Dunfermline

Hi Edmore! Thank you for taking the time to leave this 5 star review. It is great to hear the joining process was straightforward and you could sign up on one of our promotions.

Hope you enjoy your membership with us! Thanks, PureGym

Rated 4 out of 5 stars

Good but could be better

Gym is genuinely very good. Equipment can do with a fresh up. A lot of attachment are badly worn or damaged. Free weights in Greta condition

31 March 2025
Unprompted review
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Reply from PureGym UK - Dunfermline

Hi Jory, thank you for taking the time to leave this review.

We are equally as disappointed when, from time to time, things go wrong and equipment has to be placed out of order. Regular maintenance checks are undertaken, and any issues identified are escalated to engineers straight away. Sometimes, there may be a small wait whilst engineers attend to fix any issues, but we endeavour to resolve these as soon as possible.

If you have any concerns about specific pieces of equipment in your gym, please notify staff on site as soon as you can.

Thanks, PureGym

Rated 3 out of 5 stars

Gym itself is fine if you go at quiet…

Gym itself is fine if you go at quiet times.
Only negative is the young team using changing rooms as youth club. Elf bar loyal.

28 March 2025
Unprompted review
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Reply from PureGym UK - Dunfermline

Hi Colin. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time etc.) so this can be investigated.

Thanks, PureGym.

Rated 4 out of 5 stars

Was later at night so wasn’t too busy

Was later at night so wasn’t too busy, no attempt to limit numbers at this gym so can sometimes be too busy! Good kit though since refit. Good value for money 👍

27 March 2025
Unprompted review
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Reply from PureGym UK - Dunfermline

Hi Richie. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 1 out of 5 stars

equipment excellent, availability dreadful

i have signed up for the 3 day trial in the first instance. The website was easy to use and the app was easy to download. i took advantage of the delayed start until monday when i attended.
the upside was that all the equipment was absolutely fantastic. the downside is that there was easily over 150 people in the gym, all waiting to use machines, benches and free weights and i spent the majority of my time looking about and waiting, which is obviously pointless.
in summary, you could have the best equipment in the works, made of solid gold, but when you can’t get to use it, it’s completely pointless.
i didn’t return for my other two days and i won’t be back.

5 March 2025
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Reply from PureGym UK - Dunfermline

Hi Craig! Thank you for taking the time to leave this 5 star review. It is great to hear the joining process was straightforward and you could take advantage of one of our promotions.

We look forward to welcoming you! Thanks, PureGym

Rated 5 out of 5 stars

So glad to be back!

I am so glad to be a member of PureGym again!

I briefly left when there was a drainage problem at PureGym Kirkcaldy. I joined Kirkcaldy Leisure Centre. The equipment was better. Hygiene better. BUT! They are a massive let down where staff are concerned - the minority do not adhere to boundaries and duty of care properly. The few spoil it for the many!

PureGym definitely excels in the people they hire! People who genuinely want to help you be at your very best. The only thing you have to do is ask for the help!

27 February 2025
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Reply from PureGym UK - Dunfermline

Hi Christopher! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so!

If you have any feedback or specific suggestions on equipment please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

It is great to welcome you back! Thanks, PureGym

Rated 3 out of 5 stars

Gym is a bit small to accommodate the volume of people who come in.

I like the gym overally but it’s always packed and I guess it’s a bit small.

9 January 2025
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Reply from PureGym UK - Dunfermline

Hi Lynn - Thank you for taking the time to leave this review. We always appreciate and take on member feedback.

Our gyms are indeed very popular and so can become busy especially at peak times, but this does fluctuate throughout the day. Members can also use the members area via the PureGym app or website to see how many people are in the gym.

Please also feel free to ask to switch in with a member while they rest between sets, this can also help you keep an even pace between sets. Thanks, PureGym.

Rated 5 out of 5 stars

First time at pure gym

First time at pure gym, knowledgeable staff, easy to talk to, reassuring, all you want in a staff member

15 January 2025
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Reply from PureGym UK - Dunfermline

Hi Mark! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We love being able to help and chat to our members when given the opportunity to do so.
Hope you enjoy your time with us! Thanks, PureGym

Rated 5 out of 5 stars

pure gym

pure gym has great equipment good classes and has a great atmosphere

3 January 2025
Unprompted review
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Reply from PureGym UK - Dunfermline

Hi Paul! Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym

Rated 3 out of 5 stars

Average with a push.

For what is worth, the kit and gym equipment are quite good and plenty of it, apart from treadmills, there is not enough of them. The main issue that I have with all of your gyms is the hot water. I want to take a shower, not to par-boil myself. The gym I currently go to because of my job location has a female cleaner for the men’s locker room. While this doesn’t bother me much for her to be mopping the floors at 07:30 in the morning is just ridiculous. I understand it is a busy place and may need more attention but this is just too much.

14 January 2025
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Reply from PureGym UK - Dunfermline

Hi Nikolay - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We are reviewing feedback and will ensure this is addressed in club. Temperatures and air conditioning in our gyms are automatically regulated by Smart machines, but if there is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers. Thanks, PureGym.

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