PureGym UK - Consett Reviews 120

TrustScore 4 out of 5

4.0

Hermiston Retail Park, DH8 5RE Consett, GB


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Rated 3 out of 5 stars

Some classes have too many people for the space so feels cramped. Instructors when eg doing circuits or sweat45 don’t show you how to do the exercises of the different stations or the correct techniqu... See more

Company replied

Rated 2 out of 5 stars

This gym is brand new and it is not a great size, quite small and all equipment is packed in. Everyday the place is rammed up to 100 people in at a time. This makes it really difficult to go at a time... See more

Company replied

Rated 3 out of 5 stars

Good atmosphere but feels tight when it picks up and not even at peak times. Cleanliness could be a lot better, lots of mess around the gym (empty bottles, spills etc) not cleaned and the equipment it... See more

Company replied

Rated 5 out of 5 stars

I like the location of the gym, handy to pop & get bread & milk whilst your out. The monthly membership is reasonable, especially for blue lighters. The atmosphere is absolutely fine, music not to qui... See more

Company replied


Company details

  1. Gym
  2. Fitness Center

About PureGym UK - Consett

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Hermiston Retail Park, DH8 5RE, Consett, United Kingdom

4.0

Great

TrustScore 4 out of 5

120 reviews

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1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great gym

Great gym, good selection of equipment and classes, great having no time restrictions on when you can attend.

20 June 2023
Unprompted review
PureGym UK - Consett logo

Reply from PureGym UK - Consett

Hi Chris. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

The staff are amazing and the gym is…

The staff are amazing and the gym is well equipped and clean

4 June 2023
PureGym UK - Consett logo

Reply from PureGym UK - Consett

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 3 out of 5 stars

Good gym equipment and opening hours

Good gym equipment and opening hours. Need to put air conditioning on more

4 June 2023
PureGym UK - Consett logo

Reply from PureGym UK - Consett

Hi Joe. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Temperatures/air con in our gyms are automatically regulated by Smart machines, but if there is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers.

Thanks, PureGym

Rated 5 out of 5 stars

Amazing

Amazing. Awesome facilities, clean as a whistle and friendly helpful staff..

4 June 2023
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Reply from PureGym UK - Consett

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 3 out of 5 stars
PureGym UK - Consett logo

Reply from PureGym UK - Consett

Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym.

Thanks, PureGym

Rated 5 out of 5 stars

Amazing friendly staff

Amazing friendly staff and just an overall good gym. Atmosphere is always great and they have everything you need/want to get a good training session in. The classes are also fantastic. I've never been one for classes over the years but I love theirs! I do several a week. The trainers are very knowledgeable and kind.

4 June 2023
Unprompted review
PureGym UK - Consett logo

Reply from PureGym UK - Consett

Hi Laura. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Good size gym which is always clean and…

Good size gym which is always clean and tidy
Great equipment with friendly and helpful staff

14 May 2023
PureGym UK - Consett logo

Reply from PureGym UK - Consett

Hi Kev. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

5stars

very clean tidy gym 24/7 also makes it very convenient

14 May 2023
PureGym UK - Consett logo

Reply from PureGym UK - Consett

Hi Joe. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars
PureGym UK - Consett logo

Reply from PureGym UK - Consett

Hi Shereen. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Amazing - especially staff

The equipment at the gym is useful and the gym is always kept as clean as possible by the staff members even when it gets busy . The staff are always there to help and tidy things away but especially assistant manager Natalie Bunton , she’s always looking out for what she can do to better PureGym and anyone who needs assistance and always has a smile on her face that brightens up the gym - so friendly and welcoming . Thank you Natalie ! :)

9 May 2023
Unprompted review
PureGym UK - Consett logo

Reply from PureGym UK - Consett

Hi Rachel. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Classes included in price and PT’s are…

Classes included in price and PT’s are friendly and provide a good workout.

8 May 2023
Unprompted review
PureGym UK - Consett logo

Reply from PureGym UK - Consett

Hi Olwyn. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Accessibility and facilities fantastic

Accessibility and facilities fantastic. Very inclusive and friendly. Excellent core values and principals.

1 May 2023
Unprompted review
PureGym UK - Consett logo

Reply from PureGym UK - Consett

Hi Daniel. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Great 1st time experience

Brilliant first time experience couldn't ask for more

25 April 2023
Unprompted review
PureGym UK - Consett logo

Reply from PureGym UK - Consett

Hi Ryan. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars
PureGym UK - Consett logo

Reply from PureGym UK - Consett

Hi Ann. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy the classes and using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Great gym

Great gym, down to earth instructors that know their stuff. Great addition to the area.

19 April 2023
PureGym UK - Consett logo

Reply from PureGym UK - Consett

Hi Hulk. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 3 out of 5 stars

Good, but with few major problems

The gym is relatively large, spaced out and got a decent selection of equipment. Overall it is a rather good place to train. Why only 3 starts, well because of two things really. The air conditioning is pretty much non-existent. It is inevitable that you will start overheating and sweating even after basic lifts. But my main gripe comes from the cleanliness of the gym, and the overall gym culture. Not only does only maybe one member of staff actually bother with maintain the standard of the gym high, by re-racking the weights, but the people who go to the gym don't seem to bothered about the maintenance of their own gym. When approach, most people are rather blasé and rude about it, as because others arnt re-racking their weights and it's not pulled up by the staff they are entitled to do it themselves, which is quite frankly a joke. But, if the area which I live in is that primitive, then I guess I will just have to deal with it and maintain standards within myself

20 April 2023
PureGym UK - Consett logo

Reply from PureGym UK - Consett

Hi Bart. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym.

Rated 4 out of 5 stars

Great classes

20 April 2023
PureGym UK - Consett logo

Reply from PureGym UK - Consett

Hi. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Friendly knowledgable staff

Friendly knowledgable staff, friendly users, variety of classes and plenty of equipment. Great price, freeze and cancellation options

19 April 2023
PureGym UK - Consett logo

Reply from PureGym UK - Consett

Hi Nanci. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Excellent value

Accessible, clean, inclusive, excellent value for money.

17 April 2023
PureGym UK - Consett logo

Reply from PureGym UK - Consett

Hi Michelle. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

The instructors at this gym are what…

The instructors at this gym are what make it. They are really lovely and supportive. They are inclusive with everyone there and helpful. I had never been to a gym, I always used to run instead as feared going to the gym alone. I’m pleased I joined this gym though I love it.

11 April 2023
Unprompted review
PureGym UK - Consett logo

Reply from PureGym UK - Consett

Hi Jemma. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

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