I very much enjoy the experience of Puregym. Not just the classes or the gym generally, but the camaraderie and encouragement offered between the staff and clients.
Location
Switch locationGallagher Retail Park, CF83 3GX Caerphilly, GB
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See what reviewers are saying
Plenty of space, Great setup,Fantastic support team,changing rooms spotless well the whole Gym is spotless,Good showers,Easy parking with loads of space.Plenty of bookings available with instructors G... See more
Company replied
Overall a good experience, decent equipment and helpful staff. One of the downsides is the A/C as most of the time it feels like it's off or not working properly. The gym always feels very warm and th... See more
Company replied
We took our disabled adult son to the Caerphilly branch this afternoon where we were given a tour of the facilities by a member of staff. He was friendly, taking time to understand our son’s disab... See more
Company replied
Company details
About PureGym UK - Caerphilly
Written by the company
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
Gallagher Retail Park, CF83 3GX, Caerphilly, United Kingdom
4.1
Great
89 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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The air con needs to be turned on!
The air con needs to be turned on!
When there is a class on the sound is so loud coming from the instructor who has microphone attached that you can’t even hear your own music through headphones.
When a machine or an aperatus is broken it seems weeks before it is repaired.
14 May 2023
Reply from PureGym UK - Caerphilly
Hi Leigh. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Temperatures/air con in our gyms are automatically regulated by Smart machines, but if there is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers.
Thanks, PureGym
Reply from PureGym UK - Caerphilly
Hi Judith. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
I enjoy the variety of equipment and…
I enjoy the variety of equipment and the atmosphere. People of all ages and body types so I don’t tend to feel judge. Lovely shower facilities. App is really helpful too
14 May 2023
Reply from PureGym UK - Caerphilly
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Really good gym with fab equipment
Really good gym with fab equipment. Clean and tidy. Enough equipment for everyone to use
14 May 2023
Reply from PureGym UK - Caerphilly
Hi S King. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Love the gym however struggling to get…
Love the gym however struggling to get there at moment with work commitments hence why I’ve had to cancel afew classes I’d booked. Over all really happy with it
14 May 2023
Reply from PureGym UK - Caerphilly
Hi. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Well equipped
As clean & well equipped as a brand new gym ought to be!!
I really appreciate that there’s a choice of barbells for both weightlifting & powerlifting, as well as proper weightlifting platforms.
It felt like on a busy session the weights for the barbells would run out pretty quickly though, as even with just 3 racks in use there was a lot of demand on 15s & 20s.
Dropping a star as a couple of machines already out of order & the limited availability of classes after work hours.
Some idiot dude crossed my platform twice in the middle of my sets, but the chap working in the gym was more observant & waited until I finished & struck up a nice conversation, that was super welcoming :) (made up for the idiot!)
13 May 2023
Reply from PureGym UK - Caerphilly
Hi Phoenix. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Reply from PureGym UK - Caerphilly
Hi David. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Facilities are great
Facilities are great, classes good & staff are friendly & very helpful. Gym is clean and has a good range of equipment.
13 May 2023
Reply from PureGym UK - Caerphilly
Hi Mrs Mitchell. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Air conditioning
Overall a good experience, decent equipment and helpful staff. One of the downsides is the A/C as most of the time it feels like it's off or not working properly. The gym always feels very warm and the air is humid which is concerning. It's getting worse as the weather is getting warmer over all. Hopefully this can be looked into otherwise the gym will become unbearable in summer.
13 May 2023
Reply from PureGym UK - Caerphilly
Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Temperatures/air con in our gyms are automatically regulated by Smart machines, but if there is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers.
Thanks, PureGym
Staff are really friendly and helpful…
Staff are really friendly and helpful gym is super clean and nicely laid out good choice of equipment great location . One thing that could make it better would be having the aircon on a little more can sometimes get humid/stuffy
13 May 2023
Reply from PureGym UK - Caerphilly
Hi Lewis. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
I’m loving all the classes and the…
I’m loving all the classes and the start times are perfect for me, all the pt’s are great they give you lots of encouragement to keep you motivated and to keep you wanting to go back, well happy with this gym 😁💪
13 May 2023
Reply from PureGym UK - Caerphilly
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
It would be 5 stars but they don’t have…
It would be 5 stars but they don’t have a spin class 😬😬😬
13 May 2023
Reply from PureGym UK - Caerphilly
Hi Luke. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
I’d like to see more classes early…
I’d like to see more classes early evening for example circuits are only at 6.30 in the morning and there’s not many compatible ones at this time. Gym is good though and staff friendly and helpful so thanks
13 May 2023
Reply from PureGym UK - Caerphilly
Hi Richard. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.
Thanks, PureGym.
Reply from PureGym UK - Caerphilly
Hi Stephen. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Brand new gym equipment
Brand new gym equipment, plenty of cardio machines as well as weights. Gym welcoming to people of all ages and sizes. Very clean. Open 24 hrs.
13 May 2023
Reply from PureGym UK - Caerphilly
Hi Mrs M Jones. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Gym is on little small side..
Gym is on little small side... most days is very busy even at the non peak times... finding it hard to get a complete workout in at a reasonable time due to lots of waiting around.
12 May 2023
Reply from PureGym UK - Caerphilly
Hi Andrew - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym. Thanks, PureGym
Classes room to small.
Nice and clean, staff friendly, only complaint is that the room where classes are held is way too small. I would've thought, being newly built, and with their experience, they'd have made it bigger!!
14 May 2023
Reply from PureGym UK - Caerphilly
Hi Michele - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
Please be aware due to the situation of our gyms it isn't always possible to extend the studio itself, however, we are always looking to expand and improve our facilities where possible, so please keep an eye out for updates.
If you have any specific suggestions regarding the layout of the gym please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Reply from PureGym UK - Caerphilly
Hi Shaun. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Not great
Good
Some staff lovely, helpful and motivating.
Safe to use gym equipment
Free brief induction
Bad
Limited spaces for classes - which is all I want it for.
Got blocked for missing 3 classes when I had not.
Took ages to rectify the mistake of blocking me and was given no apology.
Contact via Facebook, the preferred way was slow and blunt- no customer service skills.
14 May 2023
Reply from PureGym UK - Caerphilly
Hi Sarah. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed where possible.
Thanks, PureGym
Staff and other members are friendly…
Staff and other members are friendly and helpful. It's clean and everything you need is readily available. Also found my personal trainer thanks to puregym.
14 May 2023
Reply from PureGym UK - Caerphilly
Hi Gethin. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
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