I very much enjoy the experience of Puregym. Not just the classes or the gym generally, but the camaraderie and encouragement offered between the staff and clients.
Location
Switch locationGallagher Retail Park, CF83 3GX Caerphilly, GB
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See what reviewers are saying
Plenty of space, Great setup,Fantastic support team,changing rooms spotless well the whole Gym is spotless,Good showers,Easy parking with loads of space.Plenty of bookings available with instructors G... See more
Company replied
Overall a good experience, decent equipment and helpful staff. One of the downsides is the A/C as most of the time it feels like it's off or not working properly. The gym always feels very warm and th... See more
Company replied
We took our disabled adult son to the Caerphilly branch this afternoon where we were given a tour of the facilities by a member of staff. He was friendly, taking time to understand our son’s disab... See more
Company replied
Company details
About PureGym UK - Caerphilly
Written by the company
Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
Gallagher Retail Park, CF83 3GX, Caerphilly, United Kingdom
Replied to 94% of negative reviews
Typically replies within 1 week
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The air con needs to be turned on!
The air con needs to be turned on!
When there is a class on the sound is so loud coming from the instructor who has microphone attached that you can’t even hear your own music through headphones.
When a machine or an aperatus is broken it seems weeks before it is repaired.

Reply from PureGym UK - Caerphilly

Reply from PureGym UK - Caerphilly
I enjoy the variety of equipment and…
I enjoy the variety of equipment and the atmosphere. People of all ages and body types so I don’t tend to feel judge. Lovely shower facilities. App is really helpful too

Reply from PureGym UK - Caerphilly
Really good gym with fab equipment
Really good gym with fab equipment. Clean and tidy. Enough equipment for everyone to use

Reply from PureGym UK - Caerphilly
Love the gym however struggling to get…
Love the gym however struggling to get there at moment with work commitments hence why I’ve had to cancel afew classes I’d booked. Over all really happy with it

Reply from PureGym UK - Caerphilly
Well equipped
As clean & well equipped as a brand new gym ought to be!!
I really appreciate that there’s a choice of barbells for both weightlifting & powerlifting, as well as proper weightlifting platforms.
It felt like on a busy session the weights for the barbells would run out pretty quickly though, as even with just 3 racks in use there was a lot of demand on 15s & 20s.
Dropping a star as a couple of machines already out of order & the limited availability of classes after work hours.
Some idiot dude crossed my platform twice in the middle of my sets, but the chap working in the gym was more observant & waited until I finished & struck up a nice conversation, that was super welcoming :) (made up for the idiot!)

Reply from PureGym UK - Caerphilly

Reply from PureGym UK - Caerphilly
Facilities are great
Facilities are great, classes good & staff are friendly & very helpful. Gym is clean and has a good range of equipment.

Reply from PureGym UK - Caerphilly
Air conditioning
Overall a good experience, decent equipment and helpful staff. One of the downsides is the A/C as most of the time it feels like it's off or not working properly. The gym always feels very warm and the air is humid which is concerning. It's getting worse as the weather is getting warmer over all. Hopefully this can be looked into otherwise the gym will become unbearable in summer.

Reply from PureGym UK - Caerphilly
Staff are really friendly and helpful…
Staff are really friendly and helpful gym is super clean and nicely laid out good choice of equipment great location . One thing that could make it better would be having the aircon on a little more can sometimes get humid/stuffy

Reply from PureGym UK - Caerphilly
I’m loving all the classes and the…
I’m loving all the classes and the start times are perfect for me, all the pt’s are great they give you lots of encouragement to keep you motivated and to keep you wanting to go back, well happy with this gym 😁💪

Reply from PureGym UK - Caerphilly
It would be 5 stars but they don’t have…
It would be 5 stars but they don’t have a spin class 😬😬😬

Reply from PureGym UK - Caerphilly
I’d like to see more classes early…
I’d like to see more classes early evening for example circuits are only at 6.30 in the morning and there’s not many compatible ones at this time. Gym is good though and staff friendly and helpful so thanks

Reply from PureGym UK - Caerphilly

Reply from PureGym UK - Caerphilly
Brand new gym equipment
Brand new gym equipment, plenty of cardio machines as well as weights. Gym welcoming to people of all ages and sizes. Very clean. Open 24 hrs.

Reply from PureGym UK - Caerphilly
Gym is on little small side..
Gym is on little small side... most days is very busy even at the non peak times... finding it hard to get a complete workout in at a reasonable time due to lots of waiting around.

Reply from PureGym UK - Caerphilly
Classes room to small.
Nice and clean, staff friendly, only complaint is that the room where classes are held is way too small. I would've thought, being newly built, and with their experience, they'd have made it bigger!!

Reply from PureGym UK - Caerphilly
Not great
Good
Some staff lovely, helpful and motivating.
Safe to use gym equipment
Free brief induction
Bad
Limited spaces for classes - which is all I want it for.
Got blocked for missing 3 classes when I had not.
Took ages to rectify the mistake of blocking me and was given no apology.
Contact via Facebook, the preferred way was slow and blunt- no customer service skills.

Reply from PureGym UK - Caerphilly
Staff and other members are friendly…
Staff and other members are friendly and helpful. It's clean and everything you need is readily available. Also found my personal trainer thanks to puregym.

Reply from PureGym UK - Caerphilly
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