PureGym UK Reviews 

67,410
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 6,014 reviews, reviewers had a great experience with this company. Consumers often highlight the friendly and helpful nature of the staff, with many people describing the atmosphere as welcoming and inclusive. Members appreciate the high standard and organization of the gym equipment, as well as the enjoyable and motivating environment provided during classes. However, some people mentioned issues such as problems with hygiene, including blocked plumbing and litter left around facilities. A few other people also felt that some staff displayed arrogant or dismissive behaviour, and others noted concerns regarding equipment crowding and restrictive policies.

What people talk about most

Staff

Consumers find staff to be positive, highlighting that trainers and team members are extremely knowledgeable,... See more

User experience

Customers report positive experiences with user experience, highlighting the welcoming atmosphere, friendly... See more

Facilities

Customers consistently note ambiguous experiences with facilities, highlighting both positive and negative... See more

Subscription

Reviewers express mixed feelings and ambiguous feedback about the subscription, remaining undecided on... See more

Location

Clients share ambiguous opinions on location, with reviewers expressing varied experiences across different... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Its a great gym, the other members are friendly, the staff are a little bit absent or not quite engaging. Some of the equipment is intimidating for a newbie. Wish i could book in to get a PT to show m... See more

Company replied

Rated 5 out of 5 stars

Amazing gym great community v friendly made friends of all ages incredible Class schedule above beyond any other gym with v experienced coaches and manager jamie goes all out covering classes when... See more

Company replied

Rated 5 out of 5 stars

I've been going to PureGym for a while now, and it's honestly one of the best decisions I've made for my fitness. The classes are brilliant and a great way to mix up my weekly workouts. I always l... See more

Company replied

Rated 5 out of 5 stars

Great SAFE place for a workout, especially being a Muslim women. Their women's only workout space and class are fantastic, they have so much variety and the staff female and male are very respectful h... See more

Company replied


Company details

  1. Gym
  2. Fitness Center

About PureGym UK

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

4.0

Great

TrustScore 4 out of 5

67K reviews

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Asks customers to review

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Replied to 90% of negative reviews

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4.0

All reviews

(67,410)

5,358 reviews in the last 12 months

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Rated 5 out of 5 stars

Puregym Capehill

Puregym Capehill, i really love this gym staff are always helpful encouraging and after doing a few classes this week Mana's MIND Class is def a good one to do. MIND BODY relaxation good one for active people or even if your sit behind a desk all week.
Stretching to relaxing sounds ,calming great way to improve mobility i feel fab afterwards.
Be careful not to relax to much you fall asleep in the last part.
Great class Mana glad i attended def needed this one, great for men n women dont be shy .. great way to improve flexibility for movement.

22 August 2026
Unprompted review
Rated 3 out of 5 stars

No privacy in shower rooms

Great facilities, but the women's shower cubicles have doors that don't cover much and a made of cloudy GLASS, a door! And even worse the doors don't lock and the cubicles aren't cleaned very well.

22 August 2026
Unprompted review
Rated 5 out of 5 stars

Shepton mallet branch is one of the…

Shepton mallet branch is one of the best. The classes are well organized and effective. Motivating, friendly, fun exercise driven instructors. The gym is always clean. The machines are well kept and always functional. Love my gym

31 August 2025
Rated 5 out of 5 stars

Great experience at pure gym Airdrie

Great experience at pure gym Airdrie . Great variety of machinery and classes which are easily booked via app . Very friendly staff and very accommodating if you have any questions . This is a very welcoming gym and made to feel at ease in it and suitable for all fitness levels. This gym has helped me more the past 2.5 years than they will ever know

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Puregym City Centre at Broad Street is…

Puregym City Centre at Broad Street is fantastic!!
The PT Aron and Gym manager Tom are wonderful you can ask them any questions about the gym. Now got excellent new gym equipment. I cannot fault pure gym. It's my gym that I first first joined when I paid £10 a month. Whoever's left need to come back!!!

21 August 2026
Unprompted review
Rated 1 out of 5 stars

Dirty

I've mentioned before that the cleanliness standards at PureGym Meteor Centre, Derby aren't up to scratch, but yesterday's experience was particularly disappointing.

There was white powder scattered all over the changing room today. One of the staff members, Brandon, came into the changing room while I was there and completely ignored it, despite it being clearly visible.

It's difficult to understand how cleanliness can be taken seriously when staff walk past obvious mess without doing anything about it. The gym equipment and facilities are mostly ok, but the cleanliness standards really need to improve.

20 August 2026
Unprompted review
Rated 5 out of 5 stars

Relaxing Mind classes

Djasia has very relaxing Mind classes in the evenings, I recommend everyone to try, we need stretching after good work out!

20 August 2026
Unprompted review
Rated 5 out of 5 stars

PT session

Had a PT session with Jabear really knows his stuff, so nice and helpful really pushes and supports me Would definitely recommend him to my friends and family

20 August 2026
Unprompted review
Rated 5 out of 5 stars

Personal trainer-Redpath fitness

Just done a 8 week session with Lee from Redpath fitness at the Haddington gym. He has been fantastic in demonstrating correct form and use of the machines giving me the confidence when I use the gym on my own. Great gym and staff!

20 August 2026
Unprompted review
Rated 5 out of 5 stars

The best Gym in Wimbledon

I have been going to Pure Gym Wimbledon, since it first opened in June 2024; and the services and equipment have been second to none. The staff are highly knowledgeable and friendly, in instructing classes, PT sessions and giving general advice and guidance on the ins and outs of exercising. As Wimbledon is over saturated with Gyms, I can assure you this is the best in the biz.

Unfortunately, a few members and I were the subject of locker theft. A phenomenon that is common across all gyms. However, it was the absolute professionalism and swift actions of; Mr. Jamie Gladstone (Gym Manager) and Marques Stone (Assistant Manager) that moved to resolve the issue. They took this issue very seriously, not diminishing its important; due to some of the members losing clothing items to others more substantial items. Reviewing security footage, taking witness statements, and engaging with appropriate authorities—are some of the actions taken to quell this predicament.

These two managers always demonstrate an eagerness, to help and support everyone at the gym; and take constructive criticisms well to further; improve services at the gym. I cannot recommend this gym and staff enough. If you want to reach your peak, in a safe and conducive environment…..Go to PureGym Wimbledon!!!!

20 August 2026
Unprompted review
Rated 5 out of 5 stars

PureGym Harlow

I frequent the Harlow PureGym as it is local, and I absolutely love it.

Friendly staff, great atmosphere, supportive clientele and an overall great space. Good selection of equipment, a ladies gym upstairs, brilliant class selection and well set up. Callum runs this branch brilliantly and that shines through in the team he has built around him.

I have Nicky Hill as my PT and she is fantastic pushing you to the limit and helping you achieve every fitness goal. Best PT ever, full stop 💪

20 August 2026
Unprompted review

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