Four years ago I had a stroke when I walked I used to drag my right leg plus I was diagnosed diabetic now I I'm not diabetic and I don't drag my leg this is all down to a PT instructor named Liam at Stockport north gym he's perfect and pure gym is perfect too this is my experience I'm really happy and fortunate to be there

The Holloway Road gym used to be decent, but unfortunately since new management, Leteisha & co, took over roughly a year ago, things seem to have got worse rather than better. The changing rooms and toilets are often dirty. Despite the recent refurbishment, the overall layout feels awkward and poorly thought out. There have also been ongoing complaints about certain members of staff, yet nothing ever seems to change.
I agree with some of the points raised in other reviews about SOME of the PTs: at times, they can act as though the space exists solely for the convenience of their own clients. This can make the gym feel uncomfortable for other members, particularly when equipment or space is being used in a way that affects everyone else. I also have concerns about how certain incidents and complaints at this branch have been handled, and I don't feel that members' concerns are always taken seriously. This is particularly disappointing when the issue is something as important as members feeling comfortable and safe on the premises. To be honest, I only visit this gym a few times a month anyway, as I prefer the one near my workplace. However, everything my partner tells me (she goes 3 times a week) lines up with many of the negative reviews here. The air conditioning was out of action for much of the recent heatwaves, PTs regularly leave weights lying around after sessions, and we've experienced what I would describe as an unprofessional attitude from a staff member named Cem, as well as from a member of the management team. We'll soon be moving away from this area and leaving this gym behind, and based on our experience, we certainly won't miss it.

Great gym. Nice staff

Excellent and well maintained facilities. Friendly staff.

Great gym where the staff make you feel welcome and that support is there if needed

Appalling insecure website.
At Xmas it took payment twice. Was unable to join gym as a pin was not issued for a renewed membership. Couldn’t get into gym as it’s mainly unmanned. Tried again at weekend. Nationwide stated website is insecure and declined card. Tried to sort it instore but gym remains unmanned.
Appalling pathetic and I refuse to compromise Internet security to join.
So I went to the gym and they could not help. They cannot do anything and told me customer services offer the same services. They said if your bank won’t accept our site - nothing we can do to help you - we do not take cash.
An insecure website can steal information about you. Be warned.
They claim their site is SSL encrypted.
It isn’t
It doesn’t even provide a padlock symbol when you click on it.
I trust my bank more than a website.
You just lost yourself a customer

Affordable gym membership, clean equipments, good costumer service

While I was using the toilet cubicle in the Colchester branch of PureGym, the cleaner entered the cubicle behind me while I was urinating. I had unfortunately left the door unlocked, but I never expected someone to enter while I was using the toilet. He came up behind me, looked over my shoulder and began shouting at me, telling me that I needed to lift the seat and use the toilet properly.

I was absolutely stunned and embarrassed by what had happened. I asked him to leave me alone and get on with his job, but he continued shouting. Around 11 other members witnessed what was happening and subsequently went to speak to the assistant manager, Louis, who was very helpful and took the situation seriously. He asked the cleaner to apologise to me. Although the cleaner did apologise, he started laughing at the same time, which made an already humiliating situation even worse.

I was extremely angry and upset and, in the heat of the moment, I told the cleaner that I would knock him out if he didn't leave me alone. I want to be clear that I would never have acted on that statement; it was said out of anger and frustration after what had just happened.

I then spoke to the manager, Matt, and explained exactly what had happened, including the fact that the cleaner had entered the cubicle while I was using the toilet and had looked over my shoulder. What shocked me most was that his main concern appeared to be the fact that I had threatened the cleaner, rather than the behaviour that had caused the incident in the first place.

I made a formal complaint, but unfortunately I felt that it was not dealt with appropriately and nothing meaningful seemed to come from it.

However, I would also like to recognise someone who completely changed my experience with the team: Grace Tamplon.

Grace Tamplon was absolutely fantastic. She went above and beyond to help me, listened to my concerns, and treated me with professionalism, kindness and understanding. Her approach genuinely restored my faith in the team and showed me what good customer service should look like.

So, a huge thank you to Grace Tamplon for being so lovely, professional and supportive. ☺️ Your kindness made a real difference, and I genuinely appreciate it.

The equipment is great, the price is good but the men's changing room wreaks of shite and piss.

Thank you, very helpful, answered all my questions.

Its clean, has all the equipment I need and always accessible

Deeply concerning treatment of a member who reported harassment at Holloway Road branch.

I’m writing this after watching a friend of mine go through an incredibly upsetting experience with PureGym and some of the staff members at this branch (including manager Leteisha and PT Cem).

She was a long-standing member who reported harassment and discriminatory behaviour from another member, including a hate crime comment. Instead of feeling supported and protected after raising what she believed was a serious issue, she ultimately had her membership terminated.

What concerns me most is how the situation appears to have been handled. She repeatedly tried to raise her concerns through the appropriate channels and even involved the police. She has also spent months trying to obtain answers and understand how decisions about her were reached.

I have personally seen how much stress this entire situation has caused her. Whatever PureGym’s version of events may be, a member who reports harassment and discrimination should be able to expect their concerns to be taken seriously, investigated fairly and handled transparently — without being left feeling that they were the problem for speaking up.

PureGym publicly talks about creating safe spaces and having zero tolerance for harassment. Based on what I have watched my friend experience, I have serious concerns about whether those principles were reflected in the way her complaint was handled.

I would strongly encourage anyone experiencing harassment or discrimination at a gym to document everything, keep copies of correspondence and make sure complaints are made in writing.

This whole situation has completely changed my view of PureGym.

As a further review after leaving this gym, I received an email from the support team of this company to let me know that there was really no information that they could tell me regarding the investigation of harassment and threatening in their building during my workout, to simply be satisfied with a mere “please be assured this has been appropriately and formally addressed with the staff member involved and further training has been provided.” I received no contact from any investigator during their work, nor anyone else and it was concluded without anything other than my initial claim. The incident I was faced with was extremely serious, uncomfortable, traumatic and it was not my fault at all, so this is extremely disappointing to see. The further claims I made of my bag being searched for no reason from this manager was also completely ignored. So, they seem to feel that is an okay practice?

By all accounts, the manager gets a slap on the wrist and is still working in the gym perfectly fine which is concerning. Do not come to train in Puregym Croydon or any other Puregym for that matter. From the HR team to the managers on the ground running the gym they do not care about you or your well being. They want your money and when they realise you don’t need them and will stand up to and report their behaviour practices, you become a target and they will immediately terminate your membership to safe face.

Nana Duah is the name of the abhorrent Assistant Manager of Puregym Croydon who started this incident with me. He also had classes and PT sessions with paying customers all around the gym often and probably still does, it’s quite interesting to see the characters this company trust and put in charge of these facilities. He certainly showed his true self in that moment and I will not forget. He is irresponsible, unhelpful on multiple occasions deliberately and abusive. He should be held accountable. It’s not right that the paying customer who did nothing wrong is the one who needs to be faced with his problems.

I do not recommend Puregym to anyone. Being comfortable, feeling safe and not being bothered from aggressive behaviour is a normal expectation of a gym and Puregym failed. You should find somewhere else to train where the safety comes first. I’m sharing my experience as a grown man who is quite strong and fit and it still happened to me. So it will likely happen to you also. Apparently, only after all of that seriousness is “further training” provided.

It’s where my amazing PT works so I have joined but it’s not very clean and the toilets are the most disgusting I have encountered in quite some time . There is a reek of urine and faeces in there all of the time . The music is very loud and pretty awful .

Great gym all round

First visit to a pure gym, in fact my first visit to a commercial gym. Found the facilities to be extremely clean and presented really well. Selection of equipment was excellent and plenty of staff available if needed.

Car park sign screen so annoying water machine doesn’t work some time male toilets stink in Dunfermline Fife

Simply the best. No hustle.

Pure gym Droitwich is a good gym in my opinion , The Manager Joe is always approachable, & helpful to my needs .
As a pensioner I was apprehensive, but I needn’t of worried .
There’s a wide variety of gym equipment, you can always ask for guidance, or attend different classes .,