PlantoramaReviews 

6,275
TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

I wanted to take a moment to commend Anne Mette for her outstanding service. She has been incredibly helpful with my aquarium questions and problems, always addressing them with a professional and... See more

Rated 5 out of 5 stars

The delivery is a bit slow, but the plants are beautiful! Also, after the plants are actually sent, the delivery is constantly update and very precise. Also, the delivery driver is very jolly and brin... See more

Rated 1 out of 5 stars

The worst shop I’ve been never go again, First I’ve been waiting about 30 minutes so an employee could help me with an aquarium and I had to give up and leave because I couldn’t find anyone with th... See more

Rated 5 out of 5 stars

Amazing and smiling staff, explaining everything with details and help a lot I am really happy to say that this is one of the best services that I have especially from the reptile department! Thank yo... See more

Company details

  1. Garden Center

Information provided by various external sources

Oplevelsescenter med alt til havelivet, boligelivet og dyrelivet


Contact info

3.7

Average

TrustScore 3.5 out of 5

6K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 week

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3.7

All reviews

(6,275)

480 reviews in the last 12 months

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Rated 1 out of 5 stars

The worst shop I’ve been never go…

The worst shop I’ve been never go again,
First I’ve been waiting about 30 minutes so an employee could help me with an aquarium and I had to give up and leave because I couldn’t find anyone with the right knowledge about the aquariums and the fish they have.
Second the employees are not prepared to sell live animals they don’t know much about them.

22 December 2025
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs

Avoid at all costs. I spent over 5 thousand krona at Plantorama Vejle and given the wrong instructions on tree maintenance. The majority of my trees died and absolutely no one from Plantorama followed up my multiple requests for help. I drove to the store and was told to try head office, who directed me back to the store. Multiple phone calls, emails, clearly no customer service process.

Shame on you Plantorama

1 May 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful plants and precise delivery

The delivery is a bit slow, but the plants are beautiful! Also, after the plants are actually sent, the delivery is constantly update and very precise. Also, the delivery driver is very jolly and brings a good atmosphere 😊

1 July 2025
Rated 5 out of 5 stars

Very well delivered and on time.

Very well delivered and on time.
Just the prices are too high that I can't buy many things, please make it little affordable specially regular plants which are hardy and easy to keep for you

1 August 2024
Rated 1 out of 5 stars

Fish sold sick, aquariums with bacteria and fish sick

I bought fish and populated the aquarium also bought from Plantorama, which was prepared for receiving the fish according to the instructions received from their employee. The fish started to behave strangely and die one by one. I noticed that they had white dots on their bodies and were starting to lose their tails. I searched on the internet and saw that it is about bacteria, that they are sick. I returned to the store to buy treatment. The very kind employee said from the first, when I showed him the sick fish, he said that the fish have a bacteria that affects them. After putting the necessary treatment in the basket, I walked in front of the aquariums. Maximum surprise, total disappointment for everything that happens in the store that has only been open for a few months and has aquariums full of this bacteria. Basically, I bought the infected fish and put them in a new, uninfested aquarium. I, as a customer, am left with the financial damage, because from another answer given by Plantorama to another review related to fish, they state that they cannot guarantee how long a fish lives. They definitely guarantee that they sell you fish that are already sick! Stealing from customers' wallets.

Shame on such practice!

20 June 2024
Unprompted review
Plantorama logo

Reply from Plantorama

Dear Simona

Thank you for your feedback and we are of course sorry to hear that your fish got sick.
Having said that, it is very important for us to state that we obviously have no interest in selling sick fish.
When we receive new fish from suppliers, these are moved to quarantine with the precautions this requires in relation to filtering in order to de-stress the fish before they are sold.
Therefore, the aquariums during the filtering precaution, from time to time may look as if there is disease in them, which of course is not the case.

You are very welcome to have a chat with the department manager Jan at our animal center in Kolding, then he will also ensure you don't have any financial loss in this particular case.

Have a nice day.
Regards from Plantorama

Rated 5 out of 5 stars

A good experience

I wanted to take a moment to commend Anne Mette for her outstanding service. She has been incredibly helpful with my aquarium questions and problems, always addressing them with a professional and cheerful attitude. Her knowledge and friendly demeanor truly made a difference in my experience at Plantorama. You have a remarkable team member in Anne Mette.

Sincerely,
Amin

30 May 2024
Unprompted review
Rated 5 out of 5 stars

They have moss plant support!

The shop is huge and the workers are nice! I think you can find everything you may need for your plants. My main reason to come here was to get a moss plant support for my monstera. :)

I used Klik & Hent, which was easy, fast and smooth. At the pickup, you enter your order number and they bring your stuff immediately.

12 January 2024
Unprompted review

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