Parcelhero.com Reviews 

I went through the whole process to send a parcel. They then sent me a download to print a label. At this point I found that my printer was no.longer working. I had no.option but to cancel the order which has cost me almost the entire postage fee. Apparently, there is an option for someone who has no printer. I didn't see this option, but I didn't know at the time that my printer was not working, so I wouldn't have chosen it anyway. I am a very dissatisfied 74 year old who cannot afford to lose this amount of money, so I won't be using them again.

I would never recommend parcelhero to anyone ever. be aware of thier sneaky way of charging customs beyond the rates they advertise. I have sent another parcel to Abu Dhabi and was charged £4.11 under customs admin and when the delivery due, the driver also demanded AED 24.00 before handing the parcel!

on the 1st case, you demanded evidence of my weighted 60kg boxes but when i asked for evidence that its 76 kg, they dismissed me stating the shipper audit is sufficient!, they are nothing but a cowboy

I paid for postage, and the item was then returned as it could not be sent via air. I missed the return and had to spend an hour of my time to get my parcel back. I asked Parcel Hero for a full refund as I did not receive the service I paid for. I have been fobbed off now for a month with excuses about them needing to liaise with the courier they used- which has nothing to do with me.
The customer service has been hopeless. I would never use Parcel Hero again

First time arranging a collection and delivery to me all went well and good communication.

Process to send parcel was easy to follow. Printed labels and went to post office. They scanned the label to confirm receipt and parcel arrived safely at destination within 48 hours and confirmed delivery. Good value for money.

Absolute crap. I give thd dimensions of the item and weight and you dod not pass these onto dhl the carrier. They send the wrong vehicle then another three times dhl refused to pick it up even though its on a pallet! I call dhl numerous times assured its ok and NO ITS NOT OK! YOUVE TAKEN MY MONEY AND THERE IS ABSOLUTELY NO WAY TO CONTACT YOU ! YOU ARE ABSOLUTE CRAP! I WOULD TELL EVERYONE TO STEER CLEAR OF YOUR COMPANY!

Online customer service allayed my fears about sending a package overseas - I didn't see the "no printer" option and had to cancel and rebook under a different courier.

I only give 4 stars because it's unclear at what stage where my package is - it says "delivered" even though it's not at its final destination - I would prefer more clear signals as in "delivered at X and now en route to final destination" or something like that.

Wasn’t impressed with getting an additional charge for my parcels when I put in the correct weight and dimensions

Have been trying to get a responce re damaged parcel I email every day I get an email responce but nothing else I have a incident number 260213-008125 this has been going on since 13-2-26 you have had my phone number numerous times but nothing happens 07379040588

Parcel stopped by customs.
Unable to contact anyone other than AI feed which is difficult to navigate.
Then have to wait an eternity for response.
So purely in lap of the gods if you have important pallet/parcel.
Then charged double a week later with payment deducted from your account due to charge of unstackable pallet. It was on a standard pallet & was undersize & under weight.
Avoid company company at all costs

I used them to send 2 small parcels abroad, both small boxes under 10kg with nothing else but my clothes inside. Total cost was firstly £26 which changed to £30 for some reason at the checkout. I tried asking a question regarding drop off/collection but all i could do was to speak to an AI assistant which was frankly useless. I am now told, that in order to receive my parcels i have to pay £44 duty charges which wasn't mentioned anywhere, otherwise I wouldn't ve bothered.

Been overcharged as they invoiced me for non existent weight and took money without authorisation for it. Now, I checked the weight which was as on the box put on by manufacture and correct on shippment. Email was no replay one and I knew there is no proof as I have checked it beforehand. Scam.

Absolutely not recommendable. They’re totally rubbish and disgusting. I made a quote with large parcel but to avoid disappointment to the receiving person I had extra 1kg on my quote. A week after delivery Parcelhero took another £3.80 from my account without my consent.

it was delivered when it said it would be

I paid for parcelforce and You sent royal mail instead of parcelforce and the parcel was too big for them to collect.
I'll never use you again

reliable, quick and good value - used ups many times and always good service

Did a returns booking via Parcelhero, exact measurements and weight, paid and they collected. Got a message to show evidence the parcels were delivered wet & damaged so merchant charged me a repacking fee to return goods for sale.
Parcelhero gave me the run around in my claim, they also sent me 2 additional invoices for adjustments in fuel surcharges weeks after the booking, weight adjustments and shipping correction fees, after they processed payment on my original card without my consent. They keep card details on file and breaching GDPR Rules. All Reviews are spot on warning about hidden fees, extra unjustified charges and really poor customer services. Stay away from these clowns and book directly with a reputable courier.

Charging me extra for an apparent oversized/over weight charge, when I had overstated the weight to be sure i was under. And then to take money from my account with out any prior warning. Very poor indeed.

Useless & unhelpful to say the least. Plenty of apologies, but no help or refunds. They’re as useful as a chocolate teapot. Pay extra & deal directly with a real courier