Staff were very helpful in organising the pick up of Antiques from an auction house. They were very very well packed and super care was taken to ensure they arrived with me in one piece. They weren't... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I recently sent a load of personal family items of sentimental value from my home town of Edinburgh to my present home of over 50 years in Italy! Cousins put me on to Pack& Send, otherwise, being scep... See more
Company replied
The fasted auction collection I have ever had, fantastic service, great packaging and fair on price. Understands business and understands how we all need to make money to survive. Cannot recommend eno... See more
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Highly recommend the team at Pack & Send Hall Green! I needed an auction lot collected from a West Midlands auction house and shipped to the US, which was a bit nerve-wracking. They handled everyth... See more
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Company details
- Courier Service
- Courier and Delivery Service
- Freight Forwarding Service
- Logistics Service
- Packaging Company
- Shipping Company
Written by the company
PACK & SEND are the UK's leading packing and shipping specialists and our growing network of centres provide an end-to-end packing and shipping service for businesses and individuals that is second to none. We can safely ship just about anything to anywhere, so if you have an urgent or important delivery that you can't take any chances with - then contact us now! Find your nearest service centre here: https://www.packsend.co.uk/find-a-service-centre/ or call 0345 873 999 0.
Contact info
43-45 Milford Road, RG1 8LG, Reading, United Kingdom
- 01189584628
- marketing@packsend.co.uk
- www.packsend.co.uk
4.7
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 86% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Perfect personalised service
I shipped 15 boxes of books from Oxford to Berlin. Pack & Send gave me by far the best quote. They were very easily contacted and talked me through the complicated customs procedures, at several stages checking with me to see if it was going smoothly. It's a personalised service. They sent boxes and someone to pick them up, and dealt with the shipment promptly. The people I spoke to were extremely helpful and courteous. Overall the service could not have been better. I would definitely recommend and would use them in future.
4 June 2026
Unprompted review
Very efficient team who enabled a…
Very efficient team who enabled a fairly complicated courier service to the US.
10 June 2026
Unprompted review
Excellent communication and rapid…
Excellent communication and rapid service! Excellent in every way!
26 June 2026
Unprompted review
Friendly, courteous, helpful and efficient
A fragile item was beautifully and sturdily packed by Pack & Send Oxford. Though in this instance delivery by Fedex proved unreliable Pack & Send got this sorted fast. They were friendly, courteous, helpful and efficient throughout. Highly recommended.
30 June 2026
Unprompted review
Excellent service
Excellent service, thank you. Fragile items arrived very well packed and no damage. My preferred couriers for art works as they take such care, and very professional.
26 June 2026
Unprompted review
Reply from PACK & SEND UK
Hi Vanessa,
Thank you so much for the excellent review!
Artworks require a high level of specialist care and protection, so we are thrilled to hear that your fragile items arrived safely and in perfect condition. Knowing that we are your preferred courier for your art pieces is an incredible compliment to our team's expertise and professionalism.
Thank you for choosing PACK & SEND Oxford, and we look forward to safely handling your future art collections and shipments!
Best regards,
The Team at PACK & SEND Oxford
Pack & Send are a great company
Pack & Send are a great company. I have used their courier service many times and they are always professional, reliable and friendly. Without a doubt my first choice!
1 July 2026
Unprompted review
Reply from PACK & SEND UK
Hi Anna-Maria,
Thank you so much for the wonderful review and for making us your first choice!
We are absolutely delighted to hear that our courier service has consistently provided a professional, reliable, and friendly experience for you over your many shipments. Knowing that we have earned your loyalty means the world to our team.
Thank you for choosing PACK & SEND Hammersmith, and we look forward to continuing to look after your deliveries for a long time to come!
Best regards,
The Team at PACK & SEND Hammersmith
Exellent experience with PACK & SEND…
My recent experience with PACK & SEND Richmond Park and their professional, friendly and very helpful staff, specifically Joseph and Maddy, was an excellent one. My item was quickly collected and shipped to the US. When the package was delayed and the shipping company staff asked for images of the contents and inner/outer packaging, Joseph swiftly provided these images. Once the shipment finally arrived, I found my item in perfect condition since it was so thoroughly packaged inside a fine-looking wooden crate. All in all, I received an outstanding service and strongly recommend services of PACK & SEND Richmond Park for all one’s shipping needs. You will not be disappointed!
16 June 2026
Unprompted review
Reply from PACK & SEND UK
Hi Krzysztof,
Thank you so much for taking the time to share your excellent experience!
International shipping can sometimes face unexpected customs or courier delays, but this is exactly why we take photos of our packaging process and build our custom wooden crates to such a high standard. We are absolutely delighted to hear that Joseph and Maddy's swift support and thorough packaging ensured your item arrived in perfect condition.
Your strong recommendation means the world to our team. Thank you for choosing PACK & SEND Richmond Park, and we look forward to helping you with all your future shipping needs!
Best regards,
The Team at PACK & SEND Richmond Park
Excellent
Excellent, thoughtful communication, while providing truly expert packing and shipping service. First rate service in every regard!
26 June 2026
Unprompted review
Reply from PACK & SEND UK
Hi Steven,
Thank you so much for the first-rate review!
We believe that thoughtful communication is just as important as the packing itself, so we are absolutely delighted to hear that you experienced expert service in every regard.
Thank you for choosing PACK & SEND Elephant & Castle, and we look forward to safely handling your shipments again in the future!
Best regards,
The Team at PACK & SEND Elephant & Castle
Reply from PACK & SEND UK
Hi Anna,
Thank you so much for the brilliant review!
We couldn't agree more—Hassan is a fantastic asset to our team, and we are absolutely delighted to hear he did an excellent job for you.
Thank you for choosing PACK & SEND Newbury, and we look forward to working with you again next time!
Best regards,
The Team at PACK & SEND Newbury
Great Delivery Service
Hassan and the team at Pack & Send did a great job, picking up a fragile auction lot for me and then posting it on. It was really well packaged and delivered when promised.
24 June 2026
Unprompted review
Reply from PACK & SEND UK
Hi Ade,
Thank you so much for the great review!
Auction lots can be incredibly fragile and unique, so our team takes extra care to ensure they are packed securely for transit. We are delighted to hear that Hassan and the team provided a smooth collection process, excellent packaging, and delivered your items exactly when promised.
Thank you for choosing PACK & SEND Newbury, and we look forward to helping you with your future auction collections!
Best regards,
The Team at PACK & SEND Newbury
Packed, but NOT Sent.
I engaged Pack & Send, Elephant and Castle to pack some personal possessions I had in storage in London and ship them to me in Sydney, Australia where I now live.
The goods were collected from my storage unit by Pack & Send, packed securely and were booked to be loaded on to a ship bound for Australia within a week or two.
The container which supposedly held my possessions had arrived in Sydney by ship after an extended period due to shipping uncertainty at the time (March 2026).
The relevant import authorities in Australia, were engaged to inspect the goods on arrival. However, after the container was unloaded it became evident that my possessions were NOT in it.
The goods never left the Pack & Send freight depot in the UK. No one from Pack & Send had any idea that the goods were not loaded, until the Australian import agents confirmed that the goods were not in the container they were supposed to be in.
The staff at Pack & Send, Elephant & Castle, did not know that the goods had not been loaded and there was no cross-check to confirm the goods had been loaded for shipping.
This delay had been very costly to me in wasted resources preparing for imminent arrival of the goods (I had hired a large storage unit in Sydney in which to place the goods) and in completely overturning the schedule I had developed to have the imported goods sorted, sold, dumped or kept. I wanted this done early in the year to allow for overseas travel later in the year.
I feel extremely upset and frustrated by Pack & Send’s complete failure to adequately control the export of my personal possessions from the UK to Australia. I feel I am owed some compensation for the problems they have caused and the un-necessary stress the delay has caused me. I have severe reservations now about letting Pack & Send continue with the forwarding of my stranded possessions onto Australia. I have lost all confidence in their ability to undertake the work.
19 March 2026
Unprompted review
Reply from PACK & SEND UK
Hi Frank,
Thank you for bringing this deeply concerning matter to our attention, and please accept our sincerest apologies for the stress, frustration, and disruption this logistical failure has caused to your moving schedule.
When a customer trusts us with an international move to Australia, we aim to deliver complete peace of mind. It is completely unacceptable that a breakdown between our team and our sea freight operator resulted in your items being left behind in the UK without your knowledge.
We take full responsibility for turning this around. Koudy and the Elephant & Castle team have already stepped in to cover your storage costs in Sydney directly so that you are not left out of pocket during this delay. Furthermore, we are currently in formal disputes with our sea freight operator to secure proper accountability and compensation for this severe oversight.
Your shipment is being strictly monitored to ensure it absolutely departs on the next available vessel on 9th July. Koudy will continue to communicate with you directly with regular tracking updates and to discuss the ongoing resolution of your case. We are fully committed to safely delivering your possessions and doing everything we can to rebuild your trust.
Sincerely,
The Management Team at PACK & SEND
High quality service
High quality shipping service with close attention to the details of packing and protecting a wide range of items. Friendly staff, easy process.
23 June 2026
Unprompted review
Reply from PACK & SEND UK
Hi Stanley,
Thank you so much for the wonderful review!
We pride ourselves on offering a high-quality shipping service, and we are delighted to hear that our close attention to detail when packing and protecting your items gave you peace of mind. Making the process easy and friendly for our customers is exactly what we aim for.
Thank you for choosing PACK & SEND Elephant & Castle, and we look forward to helping you with your future shipping needs!
Best regards,
The Team at PACK & SEND Elephant & Castle
Super packing and delivery service for Antiques
Staff were very helpful in organising the pick up of Antiques from an auction house. They were very very well packed and super care was taken to ensure they arrived with me in one piece. They weren't easy items but care and attention to detail was definitely a priority. I have no hesitation in recommending them. They kept me informed through the process. Thank you so much - Mags
22 June 2026
Unprompted review
Reply from PACK & SEND UK
Hi Margaret,
Thank you so much for the wonderful five-star review!
Antiques from auction houses often require specialist care due to their unique shapes and fragile nature. We are absolutely thrilled to hear that our team's attention to detail and professional packing ensured your items arrived completely safe and in one piece. Keeping you fully informed throughout the journey is exactly how we try to give our customers peace of mind.
Thank you for your high recommendation, and we look forward to assisting you with any future auction or antique shipments!
Best regards,
The Team at PACK & SEND Croydon
This store is never ever open on time
This store is never ever open on time
I sat and watched 8 people walk away in the space of 6 minutes this morning, they open whenever they get there, the service in store is great and the staff are lovely but it’s so frustrating to have to wait for up to 20 mins in the car outside until they turn up. Many people try to post parcels on the way to work and then have to take the parcel away
Frustrating 😞
11 June 2026
Unprompted review
Reply from PACK & SEND UK
Hi Katie, Thank you for your feedback. We are glad to hear your kind words about our in-store service and lovely staff, but we believe there may be a case of mistaken identity with a neighbouring business or Post Office. Our PACK & SEND Guildford store opens exceptionally early at 7:30 AM every morning to specifically accommodate commuters, and our team is routinely on-site and open by 7:00 AM. Furthermore, the high volume of early morning foot traffic you described does not align with our usual morning patterns. We pride ourselves on our punctuality, so if you could contact Charlie directly at the store or via guildford@packsend.co.uk, we would love to verify the date of your visit. If this was meant for another shop, we would greatly appreciate it if you could amend or remove the review. Best regards, The Team at PACK & SEND Guildford
Fantastic service at a very fair price
Fantastic service at a very fair price. My auction lot arrived incredibly quickly and very securely packed as well.
15 June 2026
Unprompted review
Reply from PACK & SEND UK
Hi John,
Thank you so much for the fantastic review!
We are absolutely delighted to hear that you were pleased with our service and pricing. Auction lots can often be fragile or uniquely shaped, so our team takes extra care to ensure everything is securely packed for transit. It is great to know your items arrived incredibly quickly and safely.
Thank you for choosing PACK & SEND Elephant & Castle, and we look forward to helping you with your future auction collections!
Best regards,
The Team at PACK & SEND Elephant & Castle
Unbelievably good!
Unbelievably good! I never leave a review but Hassan provided such a good service it's worth a mention. Collection packaging and shipping so efficient and what a nice guy!
25 May 2026
Unprompted review
Reply from PACK & SEND UK
Hi James,
Thank you so much for taking the time to leave us your very first review!
We are absolutely thrilled to hear that Hassan provided such an unbelievably good service. Our team always aims to make the collection, packaging, and shipping process as smooth and efficient as possible, and it's wonderful to know that Hassan's friendly and professional approach made such a great impression.
I will be sure to pass your kind words on to Hassan—he will be delighted to hear them! Thank you for choosing PACK & SEND Newbury, and we look forward to helping you again whenever you next need us.
Best regards,
The Team at PACK & SEND Newbury
I Excellentrecently senta delicate musical…
I recently sent a delicate musical instrument to the USA with Pack and Send UK Newbury. The service from collecting at my home to final delivery was quick, thoughtful and courteous. Everything you could wish for from a shipper. Excellent
18 June 2026
Unprompted review
Reply from PACK & SEND UK
Hi L McGowan,
Thank you for the excellent review!
Shipping a delicate musical instrument across the Atlantic requires a high level of care and precision, so we are absolutely delighted to hear that our service was quick, thoughtful, and courteous from the moment we collected it from your home right through to its final delivery in the USA. Knowing we provided everything you could wish for from a shipper truly means the world to our team.
Thank you for choosing PACK & SEND Newbury, and we look forward to safely handling your valuable shipments again in the future!
Best regards,
The Team at PACK & SEND Newbury
Packing perfection!!
The platters that were shipped were extremely breakable and they were packed very well with great care. The shipping was fast and easy, but most importantly, the platters were packed professionally and all arrived safe and unharmed. They were packed in a sturdy wood box with metal enclosures. I really appreciated the care that was taken with the packing.I recommend this delivery service - 10 out of 10!!
17 June 2026
Unprompted review
Reply from PACK & SEND UK
Hi Jan,
Thank you so much for the fantastic 10 out of 10 review!
Shipping extremely fragile items like platters requires absolute precision, so we are thrilled to hear that you were impressed by our packing perfection. Our team takes great pride in constructing custom, sturdy wooden crates with secure metal enclosures to guarantee that high-value and delicate items stay completely safe throughout their journey. Knowing they all arrived safe and unharmed is exactly what we aim for.
Thank you for your high recommendation and for choosing PACK & SEND Newbury. We look forward to helping you with your specialty packing and shipping needs again in the future!
Best regards,
The Team at PACK & SEND Newbury
We have used Pack and Send three times…
We have used Pack and Send three times now. For heavy/fragile items. Two USA and one Scotland. Packaging and Service has been great.
18 June 2026
Unprompted review
Reply from PACK & SEND UK
Hi Clare,
Thank you so much for your loyal business and for leaving such a wonderful review!
To have you trust us three separate times with your heavy and fragile items—both across the UK to Scotland and internationally to the USA—is the ultimate compliment for our team. We take great pride in making sure specialized items are packed securely to handle long-distance transits, and we are absolutely delighted to hear that our packaging and service have consistently hit the mark for you.
Thank you for choosing PACK & SEND Newbury, and we look forward to safely delivering your future shipments!
Best regards,
The Team at PACK & SEND Newbury
Excellent shipping and communication
Excellent shipping and communication, personal service and efficient and swift transportation of high value items and help with customs paperwork. Would recommend this company unreservedly.
17 June 2026
Unprompted review
Reply from PACK & SEND UK
Hi et,
Thank you so much for the fantastic review!
We are absolutely delighted to hear that you experienced excellent communication and efficient, swift transportation for your high-value items. Handling high-value shipments and navigating complex customs paperwork is a core part of our specialist service, so it is wonderful to know our personal approach gave you complete confidence.
Thank you for your unreserved recommendation. We look forward to providing you with the same premium level of service for all your future shipping needs!
Best regards,
The Team at PACK & SEND Bristol West
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