Neos Reviews 532

A disaster. I haven’t even flown yet and my experience is already terrible. Not only is there no free seat assignment, unlike most airlines on long-haul flights, but people with reduced mobility are also forced to pay. Not even Ryanair is this bad. Not recommended.

Do not book with this airline. Everything is in Italia, there is no customer service if you don't speak Italian. It's the most complicated way getting any information. If you select to book the ticket using their english site and if you enter your birthday ie 10/12/90 it will be registered as 12th of October instead of 10th of December. For this correction Neos will charge you change fee. If you want to cancel your ticket they will ask you to do so after you flight departure to advise you you are no longer eligible for ticket cancellation. Everything they said was blamed for their poor language barrier, not good English. I have never experienced anything like this and I am surprised that this airline is allowed to operate as they have no customer service nor obligation for non Italian speaking passengers. I will never use them and would not recomend this airline to anyone.

One stewardess had a bad cold, she was blowing her nose and repeatedly sniffling while the meal was being handed out... personally, I don't find that very hygienic, even though the meals are packaged.
She was not friendly probbably was sick

not the best calling card ...

the meal tasted fine .
and the flight was good which went according to schedule.

If I could give 0 stars I would. Unfortunately, that is not an option on this site. This company is a JOKE, they will hold your money after canceling a flight for months before returning it. It is also impossible to get in touch with anyone. Stay away from this "airline" if you know what's good for you.

Terrible experience with Neos Air. I bought four tickets through E‑Dreams, but my booking doesn’t appear on the Neos website because the PNR provided by E‑Dreams doesn’t match the airline’s system. I wrote them 4 e-mails, which remain unanswered so far. No help from customer service — just wasted time and zero transparency.
Never again with Neos or E‑Dreams. Totally unreliable companies.

Esperienza pessima con Neos Air. Ho acquistato quattro biglietti tramite E‑Dreams, ma sul sito di Neos la mia prenotazione non risulta perché il PNR fornito da E‑Dreams non corrisponde a quello della compagnia. Ho scritto loro 4 e-mail alle quali non ho ricevto risposta. Nessuna assistenza da parte del servizio clienti, solo perdita di tempo e totale mancanza di trasparenza.
Non mi affiderò mai più a Neos né a E‑Dreams: impossibile fidarsi di chi complica così la vita ai propri clienti.

We flew with this airline to Milano, and return to TLV, we had a great experience even with the stopover in Corfu on the first leg to Milano. Service was good, they served some kind of sandwich, better than in other airlines, the flight was on time, seating was fine, and the service on board was very good.

This has been one of the worst airline experiences I have ever had.

On December 29, Neos canceled my return flight from Milan Malpensa to New York (JFK) on the same day of departure. I received no email notification of the cancellation that day, and the airline does not even provide an app where passengers can check real-time updates or receive alerts. We were left completely uninformed and unsupported.

More than 50 days have now passed and I still have not received a refund. Under EU law, airlines are required to issue refunds within seven days when they cancel a flight. Neos has ignored this obligation entirely. In addition, for a cancellation like this, passengers are also entitled to €600 compensation per person under EU passenger rights regulations. This compensation has not been provided either.

I contacted the airline multiple times and received no meaningful response, no timeline, and no resolution — only silence. Because of their complete lack of accountability, I’ve had to escalate the situation through the booking agency and am now pursuing a chargeback through my credit card provider for a service that was never provided.

Flight disruptions can happen. What is unacceptable is canceling a flight, failing to notify passengers, ignoring legal refund obligations, withholding compensation, and then refusing to communicate. This level of service is negligent and unprofessional. Based on this experience, I strongly advise others to think very carefully before booking with Neos.

Never again with this company!!
After my flight was cancelled by the company itself, I have been trying for two days to send an e-mail for a refund...
Every link that is supposed to lead me to being able to write my e-mail gives me the same message... «Page not found”!!
Unacceptable company, unacceptable service!!

We had a terrible experience with Neos Air on our recent JFK–Milan–JFK trip. The airline lost our luggage twice—once on the way to Milan and again on the return to JFK.
The first incident alone cost us close to $2,000 in unexpected expenses: missed our connecting flight, two extra nights in Milan, rebooking fees and luggage charges, essentials for our family.
We filed a formal claim with Neos on Dec 19 (Ref: 23195-2025) and provided receipts, but after nearly a month, we have received no response.
We’ve flown this route for 10 years with another airline and never faced such disruption. With Neos heavily promoting Milan flights for the upcoming 2026 Winter Sports events, travelers should be aware of the risk. Reliability and customer service need serious improvement.
Until Neos addresses these issues and compensates affected passengers fairly, we cannot recommend this airline.
References: Milan Lost Baggage: MXPNO28684 and JFK Lost Baggage: AHL JFKNO10811

Revoltingly bad. On 12 hrs charter flight: no pillow, no socks, no toothbrush and so on. Disgusting food in smallest possible portions. On return flight the cabin smells of piss… no comment.
Staff are nice if it serves any consolation…

Never again. Very low standards when it comes to handling complaints about damaged luggage. It has already been over a month since 21/10/2025, and I still haven’t received a reply. Customer service is horrible. Be aware before you decide to travel with this company. One star is already too much. A huge disappointment.

Outbound flight was delayed by over 9 hours, after my arrival back home from the 3 day trip where we ended up losing a whole day, I tried to request the reimbursement of 400 euros, but the company made the outbound flight disappear from their website and were unreachable via website, email or telephone. I applied for a claim on the inbound flight since it was the only flight they had left visible on their website and then they messaged me back "Please make a claim on the correct flight" and closed my case without allowing further communication on my behalf, even though I had explained in my request that I was sending my request via the inbound flight because the outbound flight had "disappeared".

Totally a scam

Flight cancel couple of days after I ordered and sent me a link fr submitting payment details for being refunded.
DId not refund me at all even after I submitted it several times

Opened a ticket in the customer care website, and refresed it.
More than 3 month without being answered, when I write an email (and tell them in the email what my ticket number is) they just tel me to open a ticket

I consider a legal complain

Flight company to be avoided no matter what

Absolute disaster! whoever did this website is a totally unprofessional! the invoice option doesn't work, gave me 4 tie errors for different reasons. started chat with support, Fabio, just closed chat with me, after I described a problem. So use any airlines but this one!

The Neos website is a disaster. The web check-in is already extremely hard to find, and once I finally managed to get to the right page, it didn’t even recognize my booking. I contacted customer service and their only answer was “do it at the airport.” This basically means they can assign seats however they want and you have no control. Overall, a very frustrating and unprofessional experience.

I do not recommend this airline.
On June 21, 2025, I was supposed to fly from Almaty to Milan. The flight was first delayed by several hours, then postponed for two full days.

Right after leaving the airport, I went to the NEOS office to ask how to retrieve my luggage and find out the reason for the rescheduling — no one at the airport had any information, and there were no NEOS representatives present. I arrived at the office at 11:00 AM (already one hour into their official working hours), but it was closed. No one answered calls or WhatsApp messages. An hour later, we finally received a reply — a generic template message. Not even a simple "We apologize for the inconvenience."

Since we no longer needed the flight (we had strict deadlines), we returned to the office on a weekday, hoping to speak to someone in person. The staff spoke to us unwillingly and just told us to "follow the link we sent and submit a refund request through the website. We don’t handle these things ourselves and can’t help you."

We followed the instructions and submitted a request through the company’s website. 15 days later, we received a response saying that a refund was not possible because we didn’t board the plane and allegedly didn’t check in — which is untrue, as we did check in and still have the ticket.

When we tried to submit another request, we discovered that the system had blocked any further messages related to this ticket. We kept contacting online support, but their only reply was: “We don’t make decisions.”

We reached out again to the Almaty office, asking them to escalate the issue to the head office — we’ve now been waiting for a response for over two weeks.

Thanks to Kaspi Bank, through which we purchased the tickets — they were able to cancel the transaction and return the funds. But unfortunately, we lost additional expenses, time, and nerves — and none of that can be refunded.

As you can see, if anything goes wrong, this airline will not help you. Don’t expect any proper customer service — not from the Italian office, not from the Almaty office. If something happens, you’ll be left to deal with it on your own.

The flights aren’t cheap enough to have this awful level customer service. We purchased seats in advance, window seats at the front of the plane. When we arrived at the gate they gave us new boarding passes for middle seats at the back of the plane for a 7 hour flight! When I showed them my receipt they apologized and said to reach out to customer service and assured me I would get a refund. I sent copies of the information to customer service, receipts, boarding passes etc. After 3 months and many follow ups I got a rejection telling me that the seats they gave me (two middle seats in row 39) we comparable to two window seats (rows 5 and 6). I couldn’t be more disheartened and disappointed by this and will never fly this airline again.

PS Our return flight was much better but unfortunately when something goes wrong and customer service can’t do what it’s meant to do, trust is lost.

They cancelled my flight from Milan to Nanjing and did not even send an e-mail to warn me. I had to know it from my friend that had a similar flight days before.

Booked the Return from jfk to MXP and the ticket was not valid at front desk check in even it was valid through the web site.
None was able to fix the problem because was overbooked and they did not want admit it.
Help desk Is unreachable and had to buy another ticket buying an extra night at the hotel.
In 10 years of travelling for Business and this Is the worst scenario happened to me.
Horrible and cheap company.
Stay away from this one.