MG Building Maintenance Reviews 

90
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service, noting that work is completed efficiently, on time, and with great attention to tidiness and communication. People consistently praise the staff, describing them as professional, friendly, and helpful, from office personnel to the tradesmen on site. Many consumers are delighted with the high quality of the workmanship and the outstanding results. However, some customers also noted that while quality is good, services can be quite expensive, with initial quotes sometimes lacking vital elements. A few other people also felt there were issues with unfinished work, like uncleaned mortar streaks or improperly installed components leading to cracking. Additionally, some reviewers experienced disorganization, poor communication from management, and project delays.

What people talk about most

Service

Clients share positive opinions on service, with many reviewers consistently praising the professionalism,... See more

Staff

Customers had positive experiences with staff, consistently praising their politeness, helpfulness, and... See more

Quality

Customers consistently note positive experiences with quality, with many expressing satisfaction with the... See more

Price

Consumers find price to be ambiguous, with some reviewers reporting reasonable and transparent pricing, even... See more

Product

People report ambiguous experiences with the product, with some customers expressing delight with their new... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've now had MG Building Maintenance do 3 jobs for me, the most recent being a new shed with concrete base, and I'm really very pleased with it. I've also had new fencing in the garden, and some inte... See more

Rated 5 out of 5 stars

We cannot thank all the hard workers who recently completed our media wall. Needing inspiration on the design, but not being able to find anyone we felt had the right ideas. We knew when we met... See more

Company replied

Rated 5 out of 5 stars

We had our extension built and the whole job was completed start to finish in just 6 weeks, which completely amazed us. Nothing was ever too much trouble. Any questions or little tweaks we asked for w... See more

Company replied

Rated 5 out of 5 stars

If we could give 10 out of 5 we would! From start to finish MG were brilliant. We had lost faith in anyone being able to complete our window installation in our Victorian cottage. We’d had a couple of... See more

Company replied


Company details

  1. Construction Company
  2. Bathroom Remodeler
  3. Electrical Engineer
  4. Plumber
  5. Roofing Contractor

Written by the company

MG Building Maintenance can save you hours of phoning around trying to find a local builder who you can trust to get the job done right first time. Based in Kings Lynn but operating throughout the entirety of East Anglia, we employ and manage: Plumbing, Electrical services, Roofing, Carpentry, Construction teams and much more.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

90 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(90)

73 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have just moved to the area and I…

I have just moved to the area and I needed an emergency plumber. I called MG Building Maintenance and they came within a couple of hours (excellent service) the plumber Kristian was very knowledgeable and helpful, he identified the leak and repaired it the following day.
I will be using MG Building Maintenance team in the future for all the work needed in my home. Would highly recommend them.

9 July 2026
Unprompted review
MG Building Maintenance logo

Reply from MG Building Maintenance

Hello Martin,

We are absolutely delighted to hear of your experience with Kriston. And that we were able to fix your emergency quickly. We also appreciate the 5 stars and for considering us for future works. We look forward to the next visit.

thank you

Rated 4 out of 5 stars

Skilled Tradesmen

The 3 tradesmen, plasterer, coving fitter and decorator all did a brilliant job. Scheduling and communication could be improved

26 June 2026
Unprompted review
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Reply from MG Building Maintenance

Thank you for taking the time to leave us a review and for awarding us 4 stars. We're delighted to hear that you were pleased with the work carried out by our team. We'll be sure to pass your kind comments on—they'll really appreciate the recognition.

We also appreciate your honest feedback regarding our scheduling and communication. We take comments like yours seriously and are always looking for ways to improve the service we provide. Your feedback will help us do just that.

Thank you again for choosing MG Building Maintenance. We hope to have the opportunity to work with you again in the future.

Rated 5 out of 5 stars

I'll definitely be using MG Building Maintenance again

I've now had MG Building Maintenance do 3 jobs for me, the most recent being a new shed with concrete base, and I'm really very pleased with it. I've also had new fencing in the garden, and some internal decorating done by them in the last year or so. Everybody I've dealt with at MG has been polite and helpful, from the office team to the workmen who came to do the work. I'll definitely be using MG again, there's no fuss, no bother, they turn up when they say they will, and they do a very good job.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Arrived on time

Arrived on time. Worked quickly and efficiently. Polite and friendly. Fence looks good. All old Fence removed.

6 July 2026
Unprompted review
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Reply from MG Building Maintenance

Hello Linda,

Thank you for leaving us a nice 5 star review. We appreciate it. Its good to hear the new fence looks good and the kind words about the team. Ill pass it onto them.

Rated 5 out of 5 stars

I have recently had my bathroom redone

I have recently had my bathroom redone. I had my bath taken out and replaced with a shower. The guys altered the size of the window to accommodate the shower. They reused the tiles that were inside on the windowsill and you’d never know that the window was altered. I am thoroughly impressed with how quickly the job was completed as all the men worked hard and helped one another. Special shout out to ‘Bush’ who worked his socks off installing the shower, he couldn’t do enough for me and cleaned up after himself. Every night before he went home he left the place tidy as it is my only bathroom. Would highly recommend MG Maintenance for any house improvements. Was that impressed with the service I am due to have my driveway resurfaced by them too.

25 May 2026
Unprompted review
Rated 5 out of 5 stars

We had several jobs done at the same…

We had several jobs done at the same time, so had several different tradesmen involved. The work was carried out very professionally and we are very happy with the outcome. We hope to use them again in the future.

16 June 2026
Unprompted review
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Reply from MG Building Maintenance

Hello Trudy,

Thank you for the 5 stars! we really appreciate it. We are happy to hear you are pleased with the work and we are overjoyed you are looking to use us again in the future. Your business with us is truly appreciated!

thank you

Rated 5 out of 5 stars

After having been let down by other…

After having been let down by other carpenters, when needing a bedroom completed, I dropped in to the Downham branch and explained what I needed doing, the lovely lady (sorry forgot her name, may have been Janice) she arranged very quickly for a carpenter. I visited on Monday, by Tuesday Craig the carpenter had been allocated the job. He was really friendly, very professional and completed the job in a day and half. Left everything tidy and the bedroom's fitted furniture looks great. It took just under 3 days of speaking to them to have the job completed, we had been attempting since mid April to get it fitted. I have nothing but praise for everyone I dealt with. I highly recommend them.

29 June 2026
Unprompted review
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Reply from MG Building Maintenance

Hello Karen,

Thank you so much for taking the time to leave such a wonderful review. It was a pleasure to be able to assist you with this, especially with how long you had to wait. If we can be of any assistance to you in the future please let us know. I will pass on your review to Craig, he will love to hear this.

Rated 5 out of 5 stars

If we could give 10 out of 5 we would

If we could give 10 out of 5 we would! From start to finish MG were brilliant. We had lost faith in anyone being able to complete our window installation in our Victorian cottage. We’d had a couple of companies who’d said they could do the job but it transpired that they didn’t have the expertise. However, after Mark inspected the job he gave a realistic and reasonable quote which we were very happy with considering the extent of work needed. Every one of the team, from the brickies to the office staff were professional, thorough, friendly and a pleasure to deal with. This sounds really gushy (and believe me I’m not a gushy guy) but MG have made me have faith and pride in the Great British work force again! Thanks again!

29 June 2026
Unprompted review
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Reply from MG Building Maintenance

Hello Mr Briffitt,

First of all, thank you for such a wonderful review. We appreciate you taking the time to leave this for us and it helps us tremendously as a business.
We also appreciate you coming to us, and trusting us to perform the work required. I will pass on your kind words to all our staff and if you ever require our assistance in the future, we will be here to help.

Thank you

Rated 5 out of 5 stars

We cannot thank all the hard workers…

We cannot thank all the hard workers who recently completed our media wall.

Needing inspiration on the design, but not being able to find anyone we felt had the right ideas. We knew when we met Mark and Emma, they were the people we could trust with our project. From the initial visit, Mark was competent and enthusiastic with his unique ideas for something different. Exactly the type of company we were looking for. Every worker was experienced and conscientious with their part of the job. We would have no hesitation recommending MG Building Maintenance and would use them for any work we would need in the future.

Thank you all at MG Building Maintenance.

15 June 2026
Unprompted review
MG Building Maintenance logo

Reply from MG Building Maintenance

It was a pleasure to work with you on your media wall project, and we're absolutely delighted that you're happy with the finished result. Creating something unique and tailored to your vision is always our goal, so it's fantastic to hear that Mark's ideas and enthusiasm helped give you the confidence that we were the right team for the job.

We'll be sure to pass your comments on to Mark, Emma, and the rest of the team. Everyone involved takes great pride in their work, and it's incredibly rewarding to know that their professionalism, experience, and attention to detail made such a positive impression.

Thank you for placing your trust in MG Building Maintenance and for recommending us to others. We truly appreciate your support and would be delighted to assist with any future projects you may have.

Kind regards,

The MG Building Maintenance Team

Rated 5 out of 5 stars

bathroom extractor fan replacement

bathroom extractor fan replacement, took a long time to arrange a date but the work was completed on time to stated budget so very happy

15 June 2026
Unprompted review
MG Building Maintenance logo

Reply from MG Building Maintenance

We're delighted to hear that you were happy with the replacement of your bathroom extractor fan and that the work was completed on time and within the agreed budget.

We appreciate your patience while we arranged a suitable date for the work to be carried out. We understand that waiting can be frustrating, and we're grateful for your understanding throughout the process.

Thank you for choosing MG Building Maintenance. We value your feedback and look forward to assisting you again should you need any help in the future.

Kind regards,

The MG Building Maintenance Team

Rated 4 out of 5 stars

We had exterior and interior work…

We had exterior and interior work carried out by MG. The exterior work was excellent, very pleased with outcome. The interior work took longer than planned because of an issue. However the issue was rectified and we are pleased with the final result. The MG representatives on site were hard working; explained what was happening and left the work areas clean and tidy. Happy to recommend MG Building .

29 April 2026
Unprompted review
MG Building Maintenance logo

Reply from MG Building Maintenance

We're delighted to hear that you were very pleased with the exterior works and that, despite the unforeseen issue encountered during the interior works, you are happy with the final result.

While delays are never ideal, we appreciate your patience and understanding as our team worked to resolve the issue properly. We always strive to deliver a quality finish and ensure that any challenges are addressed to the highest standard.

Thank you for your recommendation and for choosing MG Building Maintenance. We truly appreciate your support and look forward to assisting you with any future projects.

Kind regards,

The MG Building Maintenance Team

Rated 5 out of 5 stars

Resin groundwork

I'd asked for a basic job to be done, MG made some recommendations which didn't cost any more, but made the job really special. MG turned up when they said they would, they completed the job on time, the workers were helpful, pleasant and nothing was too much trouble. The work was as they promised, on schedule and on price. I would highly recommend them and will be using them again.

30 May 2026
Unprompted review
MG Building Maintenance logo

Reply from MG Building Maintenance

We're delighted that you're happy with the finished result and that our recommendations helped make the project even more special. Our team always aims to provide the best possible solution while delivering great value, so it's fantastic to hear that this was reflected in your experience.

Thank you for trusting MG Building Maintenance with your project. We truly appreciate your recommendation and look forward to working with you again in the future.

Kind regards,

The MG Building Maintenance Team

Rated 5 out of 5 stars

Top Team

Mark and his team worked tirelessly in oppressive weather conditions to refurbish an area of our school. The results are outstanding and completed in a timely fashion and a thorough clean up on completion. MG come as highly recommended - simply excellent !

29 May 2026
Unprompted review
MG Building Maintenance logo

Reply from MG Building Maintenance

Thank you for your lovely review Mr Crown. It certainly was a good project to be involved with. We hope that many generations of students get to enjoy the area.

Rated 5 out of 5 stars

A great new drive and patio

We now have a fabulous new resin drive and patio, which MG completed while we were on holiday. We came home and WOW thank you MG we are so pleased with the work, and our neighbours are impressed as well.

27 May 2026
Unprompted review
MG Building Maintenance logo

Reply from MG Building Maintenance

The VUBA resin driveways and patios are stunning to look at. We are overjoyed to read this review and we are very happy that the drive and patio has had the desired affect. We hope you enjoy it well into the future.

thank you

Rated 5 out of 5 stars

Bungalow renovation

Very impressed with MG Building Maintenance. Without exception, everyone that I had contact with within the company were a pleasure to deal with.
Work started very quickly on the bungalow and was finished within the quoted timescale.
I would have no hesitation in recommending MG to anyone.

28 May 2026
Unprompted review
MG Building Maintenance logo

Reply from MG Building Maintenance

We really appreciate this fantastic feedback! It’s great to know that our team made such a positive impression on you. We always strive to provide efficient service without compromising on quality, so we're thrilled that your bungalow work was finished exactly when promised. Thank you for your trust and for recommending us to others—it was a pleasure working with you

Rated 1 out of 5 stars

"On the day of completion

"On the day of completion, Sean (our site manager) came over and checked the whole site with you to make sure you were happy with everything and we left site with the understanding that you were happy with it all."

That is just not true, I highlighted the issues to Sean who said he would resolve them.

To confirm no repairs or tidying up has been completed by MG Building.

30 November 2025
Unprompted review
Rated 5 out of 5 stars

Working with MG was a pleasure from…

Working with MG was a pleasure from start to finish. They replaced the trim on the porch and carport with PVC and handled every step with expertise. They delivered a high-quality,professional job and we absolutely love the results. Craig and his team were very professional and a credit to the company.

5 May 2026
Unprompted review
MG Building Maintenance logo

Reply from MG Building Maintenance

Thank you for the glowing review! We’re so happy you’re pleased with the new PVC trim on your porch and carport. Delivering professional, high-quality work is always our goal. I’ll make sure Craig and his team hear your praise. We appreciate your business and your kind words.

Rated 4 out of 5 stars

On site very quickly and job completed speedily and to our satisfaction.

Staff came on site very quickly and did an excellent job very speedily. Only downside is that they are quite expensive.

7 May 2026
Unprompted review
MG Building Maintenance logo

Reply from MG Building Maintenance

We are happy to hear you are satisfied with the work we have done for you. Should you consider us in the future and the price seems a little high we could discuss cheaper alternatives where possible.

Thank you

Rated 1 out of 5 stars

I cannot fault the workers but managers…

I cannot fault the workers but managers terrible took over 5 months to have extension finished! broken promises literally had a builder in every weekday for 5 months instead of sending more workmen was infuriating! Told them I need a fixed price and my limit they assured me they were not the kind of company that charge extras a fixed price is what it should be but no. They were more interested in going to other jobs than finishing the one they started. Calling up wanting more money before the job is even finished! the managers had no idea what had been done I called and asked when was the work going to be done he said its finished!! I didn't even have the floor in it was shocking from start to finish. I agreed to pay the extra for the kitchen but was not informed of other costs until it had been done They left my garden like a builders yard and only sorted that because yet again I had to complain. Requested contract and a breakdown of how the money was used they wouldn't give me one I repeatedly asked and emailed still nothing. I would never use again

1 May 2026
Unprompted review
MG Building Maintenance logo

Reply from MG Building Maintenance

Hi Hayley,

To clarify, We advised you at an early stage about the additional costs. The kitchen upgrade was entirely your choice and not a requirement of the original plan.

As stated in our quotation, the project was priced to build according to the agreed plans. The kitchen upgrade you selected was an optional change to the original specification, and the associated cost was therefore additional to the initial quoted works.


Thank you

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