LOXONE ElectronicsReviews 

109
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 57 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their knowledge, helpfulness, and supportive attitude, noting that they are always eager to assist and make the experience pleasant. Many people highlight the excellent training provided, describing it as informative, engaging, and well-presented, with ample opportunities for questions and hands-on learning. Reviewers also appreciate the product's reliability, robust design, and powerful capabilities, often finding it intuitive and adaptive to various needs. However, some customers experienced issues with faulty hardware directly purchased from the company, requiring self-diagnosis and additional purchases to resolve. A few other people also felt that the system can be complex and not end-user friendly, requiring expertise for even simple changes, and noted limitations with third-party hardware integration.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, knowledge, and... See more

Product

Users describe ambiguous interactions with product, with many reviewers praising the robust, stable, and... See more

User experience

Customers consistently note ambiguous experiences with user experience, with many praising the modern... See more

Service

Reviewers highlight ambiguous aspects of service, with some customers praising the excellent training and... See more

Quality

Reviewers mention ambiguous feedback about quality, with many customers praising the products as stable,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Excellent location. Brilliant Team who find time to assist. The training course is at a fast pace but the trainers are helpful in returning to previous topics. The class was held together well... See more

Company replied

Rated 4 out of 5 stars

Having worked with Loxone and installed their hardware for 10years, I can thoroughly recommend them. It's such a flexible product which can be applied to so many situations. The staff are knowledgeabl... See more

Company replied

Rated 5 out of 5 stars

The Loxone kit is so powerful its hard to find anything that it cannot do. This is the second training that I have been on and its a different level. The whole experience is second to none. The team a... See more

Company replied

Rated 5 out of 5 stars

As a partner, some companies are slow to offer support. With Loxone, not only is it easy to get in touch with a real life person when support is needed, but they are always eager to jump in and help g... See more

Company replied


Company details

  1. Electronics Manufacturer
  2. Automation Company
  3. Home Automation Company

Written by the company

Loxone is a complete automation system with intuitive control – suitable for smart homes, commercial premises and custom applications. Loxone is a fully-scalable solution allowing for the creation of automation in single-point applications, smart homes, MDUs, hotels, offices, as well as other commercial and industrial applications.


Contact info

4.1

Great

TrustScore 4 out of 5

109 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(109)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It was superb

It was superb. I enjoyed every minute. The instructor was engaging, knowledgeable and patient. The course covered a wide range of topics giving a good grounding on which to build.

22 June 2026
Unprompted review
LOXONE Electronics logo

Reply from LOXONE Electronics

Hi David,
Thank you for taking the time to share your review.
We are glad to hear that you had a great time on the course and look forward to continued working with you on projects.

Rated 5 out of 5 stars

Excellent training provided by Miles…

Excellent training provided by Miles who was happy to answer questions regarding specific situations no matter how obscure as well as providing the standard training. I would highly recommend to anyone interested in building automation

25 June 2026
Unprompted review
LOXONE Electronics logo

Reply from LOXONE Electronics

Thank you for taking the time to post the review and for the recommendation.
It is great to hear that you had an excellent time on training.
We look forward to supporting you on your LOXONE projects.

Rated 5 out of 5 stars

Miles is the the best

Miles is the the best

25 June 2026
Unprompted review
LOXONE Electronics logo

Reply from LOXONE Electronics

We would have to say we agree!
Looking forward to working with you on your first LOXONE projects.

Rated 5 out of 5 stars

Very good and informative training

Very good and informative training, Miles was very flexible and willing to accommodate us with all our questions and support to our on going project. We are very excited to install Loxone. Thank you

12 June 2026
Unprompted review
LOXONE Electronics logo

Reply from LOXONE Electronics

Hi Aled,
Thank you for taking the time to leave us a review.
We are glad to hear that you had a great training and are excited to install LOXONE.
Look forward to continuing to work with you and the team.

Rated 5 out of 5 stars

Helpful staffs and very knowlegeable on…

Helpful staffs and very knowlegeable on their products.

4 June 2026
Unprompted review
LOXONE Electronics logo

Reply from LOXONE Electronics

Hi Dionisio,
Thank you for taking the time to share your thoughts.
We are proud to provide the best service in industry and it sounds like that is exactly what you have experienced this week.
We look forward to working with you on your first LOXONE projects.

Rated 5 out of 5 stars

Excellent training

Excellent training. A powerful system.

4 June 2026
Unprompted review
LOXONE Electronics logo

Reply from LOXONE Electronics

Hi Nirav,
Thank you for posting the review.
Glad you had an excellent time on training.
We look forward to helping you implement the powerful LOXONE system into your first projects and beyond.

Rated 5 out of 5 stars

Great experience on the Loxone course

Great experience on the Loxone course. Miles was a great help and thoroughly enjoyed my time on the course

4 June 2026
Unprompted review
LOXONE Electronics logo

Reply from LOXONE Electronics

Hi Dean,
Thank you for sharing this review.
We are proud to provide such an experience and provide you with the foundation to go and implement your first projects and beyond.
We look forward to working with you.

Rated 5 out of 5 stars

A * very clear and helpful

A * very clear and helpful

4 June 2026
Unprompted review
LOXONE Electronics logo

Reply from LOXONE Electronics

Hi Thomas,
Thank you for posting the review.
We are glad you had a great time on training.
Look forward to working with you on projects!

Rated 5 out of 5 stars

Good

Good , miles was great

4 June 2026
Unprompted review
LOXONE Electronics logo

Reply from LOXONE Electronics

Hi,
Thank you for sharing your review.
We are glad to hear about your 5 star experience.

Rated 5 out of 5 stars

Very well presented and willing to help…

Very well presented and willing to help as a when needed.

4 June 2026
Unprompted review
LOXONE Electronics logo

Reply from LOXONE Electronics

Hi Daniel,
We are really glad to hear you had a great time on Foundation Training.
Thank you for taking the time to write a review.
We look forward to working with you on your first LOXONE projects.

Rated 1 out of 5 stars

If I could give fewer stars I would

If I could give fewer stars I would. We have had the loxone system for our lights for a couple of years and it’s horrible. The mini server always needs resetting and the lights decide independently when or if they will turn on. We’ve gone days without being able to turn lights on or off, it’s an absurd problem to have. I would never get non-conventional light switches again and I would definitely not use loxone for any ‘smart’ system

3 June 2026
Unprompted review
LOXONE Electronics logo

Reply from LOXONE Electronics

Hi David,
Thank you for taking the time to leave your feedback. I’m really sorry to hear about the issues you’ve been experiencing with your LOXONE system. The behaviour you’ve described is absolutely not acceptable and should not be the case for your installation. You should not be left for days unable to reliably control your lights, and I completely understand why this would be frustrating.

We would really like the opportunity to help get this resolved for you with your LOXONE installer. Would you be open to a quick call so we can better understand the setup, the issues you’re seeing, and who installed the system?

From there, we’d like to speak with your LOXONE installer (or a new installer if required) and agree a clear path forward to properly investigate and resolve the problem.

Please let us know the best contact number and a convenient time to reach you or give us a ring on 0118 204 9930 / email us office@loxone.co.uk.

Rated 3 out of 5 stars

Reliable but Expensive closed system

I’ve been running an smart home on Loxone which supports my lighting, heating, and car charger functions for two years.

First, the good news …. my Loxone installation has been very stable, and I have not experienced any outages. This is a good thing, as their business model is providing support through a network of ‘partners’ who are trained on the complex Loxone system. Any faults would be expensive to fix as the system is complex. Loxone is not an end-user friendly system and requires expertise even for the simplest of changes such as adding a wireless device.

The Loxone end-user interface is slick and well-designed, with interfaces provided for mobile, tablet, and desktop and can be controlled remotely. There is also a new Apple CarPlay app that you can use in your car …. handy for opening the garage door as you approach.

Loxone offers a vast array of products covering many categories of automation. However, you need a very large budget as costs quickly add up. For example, simple smart wall plugs are £90 each, RGBW 5m LED Strips are £135, and the drivers to power the LED’s are £110 each. Smart wall switches are £235. The products are of high quality, and you need to judge the value for money on the overall system.

There are limited options for European-centric third-party hardware such as Bosch appliances, Hormann garage doors, air conditioner vendors, etc. each requiring their own add-in hardware controller (at a cost of course!)

Forget about integration with any other technology or smart system. Loxone doesn’t work with ubiquitous technology such as Alexa, Google Home, Samsung Smarthings, etc. So one of today’s must-have smart home feature -voice control - is not on offer by Loxone.

There is the faint possibility of integration using the Matter standard, however my experience is that Loxone’s experimental add-in falls over pretty quick, and support is non-existent. Loxone ignores any support requests as it says it is in Alpha-testing mode – which it has been for over three years! The excuse tiven is that it is a new technology and takes a lot of system resources. Other smart home technology vendors don’t seem to have that issue, and three years is an eternity in smart home technology terms. I can only conclude that Loxone is leveraging their closed system to tie you to their eco-system. This is unfortunate as Matter would extend and add interoperability to your smart home with functionality not offered by Loxone (ie. TV controls, irrigation systems, Sonos speakers, Ring security, etc.) As a result I am having to run two separate smart home systems with no interraction between the two due to Loxone's closed system.

In summary, if you are looking for a robust, stable, smart home system, consider Loxone. Keep in mind that it requires partner support and comes at a cost. If I were to do it all over again, I would definitely seriously consider other smart home solutions, concentrating on features, compatibility, hardware, support, and of course, £££!

PROS:
- Very stable and reliable
- Modern, fresh interface for desktop, tablet and mobile
- Well designed, stylish top-quality hardware
- Online shop with speedy delivery of components
- Wide range of functions (for the trained/experienced installer)

CONS
- Expensive products and services
- Requires a smart home ‘partner’ for most changes/tasks with associated costs
- Closed eco-system with no ability to work with other common smart home products/technology (ie. Matter, Alexa, Samsung Smart Things, Google Home, etc.)
- No voice control
- Limited number of approved integrated third party hardware vendors

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Training at Loxone is well presented…

Training at Loxone is well presented and taught, with lots opportunity to ask questions. The hands on config approach works well, providing challenges to reinforce and foster deeper learning.

20 May 2026
Unprompted review
LOXONE Electronics logo

Reply from LOXONE Electronics

Hi Jay,
Thank you for taking the time to share your thoughts on training.
We are glad to hear that it was a great course!
Look forward to working with you on many more projects!

Rated 5 out of 5 stars

What a great training experience

What a great training experience. Great team and great automations.

14 May 2026
Unprompted review
LOXONE Electronics logo

Reply from LOXONE Electronics

Hi Nick,
Thank you for posting a review.
We are glad to hear you had a great experience all round.
Look forward to working with you on projects!

Rated 5 out of 5 stars

Great foundation course well presented…

Great foundation course well presented and worth while

14 May 2026
Unprompted review
LOXONE Electronics logo

Reply from LOXONE Electronics

Hi Andrew,
Thank you for taking the time to share your review of Foundation Training.
We are glad you enjoyed the 4 days and learned a lot.
We look forward to working with you on your first projects!

Rated 5 out of 5 stars

Excellent training for an excellent…

Excellent training for an excellent product. If you’re thinking of installing smart automation then Loxone is a quality company to go with.

30 April 2026
Unprompted review
LOXONE Electronics logo

Reply from LOXONE Electronics

Hi Danny,
Thank you for taking the time to leave us a review.
We are really glad to hear your recommendation.
We look forward to working with you on your first projects and beyond!

Rated 5 out of 5 stars

Very good training from miles highly…

Very good training from miles highly recommend

30 April 2026
Unprompted review
LOXONE Electronics logo

Reply from LOXONE Electronics

Hi Christopher,
Thank you for posting the review.
It is great to hear that you enjoyed training.
We look forward to working with you on many projects ahead!

Rated 5 out of 5 stars

Miles is great

Miles is great, course was great learned a lot!thanks

30 April 2026
Unprompted review
LOXONE Electronics logo

Reply from LOXONE Electronics

Hi Richard,
Thank you for sharing the review.
I am glad you had a great time on the Foundation Training course.
Can't wait to see the LOXONE projects you install - we are here to support every step of the way!

Rated 5 out of 5 stars

Excellent training

Excellent training.
Great team of people, lots of support.
Very well looked after throughout the training.
Miles is a great teacher!

23 April 2026
Unprompted review
LOXONE Electronics logo

Reply from LOXONE Electronics

Hi Paul,
Thank you for taking the time to leave us a review.
We are glad to hear that you had such a great time on training.
Look forward to working with you on your first projects and beyond!

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