Lookers Reviews 

I was wary about looking at another Ford after a disappointing experience previously at a different dealership. Harry is such a personable guy and made me feel at ease about my purchase from start to finish. He took time to explain everything and showed a lot of patience with my disabled son. Brilliant, thank you

Excellent support and knowledge of the car from Steven at Lookers Silverlink. His customer service was excellent and would recommend. Totally felt at ease when upgrading my car. Thanks again!

Fantastic service from Danny Batchelor at the Chelmsford branch, super helpful, great guy, thank you

Great team. Excellent customer service

The reason it wasn't 5 stars is because I was asked if I wanted the car washing and said yes and the car wasn't washed. Also it was brought in because the start stop was not cutting out the engine when the car was stationary. I was told that this was because I had the heating set to LO (it is hot weather) and if I increased it the engine would stop. This was true but I didn't get a satisfactory explanation why it does this. If the Air Con was on then I would understand why the engine would keep running if the interior was not cool enough, but by leaving the engine running without the Air Con on wasn't going to make the interior any colder so why doesn't the engine stop. I still think it is due to low battery voltage but they don't want to replace it until the warranty runs out so that I have to pay for it!

Our first VW car.
Jack had everything sorted ready for our arrival.
After the paperwork was done Jack took us to the car.
Jack talked us through various top tips.
We got into the car and Jack did a demonstration. We thought the car parked itself but were very suprised that it not only parked itself but found a space to park in.
Jack asked if we wanted him to demonstrate anything else.
Jack also told us if we needed any further help not to hesitate to call him.
Jack asked if we had any other questions

Absolutely delighted with my new car. Sincerest thanks to David Struthers for his support and advice to ensure I selected the correct model to suit my needs. I am extremely appreciative of his patience and guidance in helping me feel comfortable and at ease before driving away from Audi

Luke was a very personable, polite and helpful man .We were very pleased with the service we received. He gave me a courtesy call today ,and we were impressed by his professionalism.

Got well looked after by Amanda and Brian once we arrived with car on reception and when car was ready for pick up

Jennifer communicated all steps and made it easy to understand. The process was simplified and we were kept informed throughout

Check in, meet and greet - very good.
Request for additional job was met.
Claire Johnson recognised us and came over to verify the work to be done and the timescale.
Video received by email showing vehicle inspection from the technician.
When returning to collect was again met by Claire who took me to my car and went over what had been done and wished me a safe journey home.

I recently had my Insignia's annual service at Charles Hurst Vauxhall Belfast.
I have some mobility issues and their collection and return of my car means a lot to me and the driver was friendly and professional.
I received a video and a vehicle health check by email and on this occasion there was no additional work required. Having a service plan meant that the cost of the service was spread over the year.

From the beginning of the process to the end when I picked up the car it was such an easy process. Walking into the forecourt looking for a new car we were unsure what we wanted but thanks to Joe he made us feel at ease and got to the bottom what we needed . Such an easy ordering system, made us aware of how much everything was going to cost so we didn't have an surprises . Just a few short weeks went by with updates every couple of weeks or so and we were paired with our car. When collecting the car again Joe helped us set everything up, he s a star 🌟 would definitely recommend using skoda in Newcastle

Dan is an excellent salesman—helpful, knowledgeable, and never pushy. He made the whole process easy and enjoyable. It was a very pleasant experience from start to finish, and the entire team were friendly, professional, and extremely helpful. I would highly recommend them.

Pleasant, efficient and friendly staff as usual. Started work on my car almost immediately and provided me with coffee whilst I waited. Very good customer service providing me with a video of the car's health check via e-mail. I shall return next year if Lookers continue to be a Ford dealer Why I say this ,it's because it has been stated Lookers M'Bro are no longer going to sell new Ford Cars.

Work appears to be satisfactory it just took far too long almost 3 months!!!!

Great customer service from Jason. Made to feel welcome and very easy. Would definately use again.

Normally I avoid using the larger companies but Lookers Ford Transit centre at Cargo Fleet Lane has been incredibly friendly and helpful as well as showing expertise with technical problems that other Ford dealers have struggled.

Fully informative. Estimated time of collection on time. Staff pleasant and professional.

Excellent service and staff always very friendly and helpful, the salesman Scott was excellent and very helpful