Lookers Reviews 

Every single member of staff we interacted with was welcoming, courteous and knowledgeable. I felt that they knew what they were talking about and genuinely seemed interested in our custom. Deane was especially helpful with helping my wife select and spec her new vehicle. We recommend CH Toyota, Newtownabbey

We received exceptional service from our initial enquiry to the vehicle collection day.

Dan Flude the Salesman was excellent, providing videos, information, details about the vehicle and answering our questions.

On the day we collected the vehicle we dealt with Richard Simpson who went through the various paperwork and took the time to explain how things worked on the vehicle.

Both very friendly, knowledgeable and professional. We can recommend and will definitely use again.

The staff were extremely helpful and they took their time to explain all the instructions for the new car and explained the items that were new to us. The hospitality and coffee in their luxurious office was first class. The showroom was well organised and tidy and everything was spotless and bright.

Really happy with salesman n approach to the sale.. wasn’t pushy n really listened to what I wanted n just presented a solution and ended up with a large purchase

Great service from dropping off car to picking it up

Easy drop off. Was sent a video of the inspection of the car and also given advice of potential further issues. Easy collection when completed

Did not feel pressured into buying anything but knew my needs and looked after me well

From walking into Lookers Northallerton on Saturday afternoon within an hour I had test driven Golf GTD, completed the paperwork and told I come pick up the car on Monday afternoon. 1st Class service from start to finish

From the first phone call to request a diagnostic (AdBlue problem) to picking up our fully repaired camper van, the staff were exceptional. We were kept well informed at each stage of the repair journey and some of our ‘daft questions’ were answered respectfully. Ross (senior service adviser) and Aaron (service adviser) could not have been more helpful. And I enjoyed the ‘Glesga banter’ with both.
I’d highly recommend Lookers VW Van Centre, Baillieston and imagine that, given this experience, all future business (servicing etc) that Lookers will be my first port of call.

Well looked after before and after the sale very friendly and professional staff.

Great experience. Treated very well by all and never felt pressured. Brad was excellent.

This was a very comfortable and enjoyable sales experience, buying our new car. Our salesperson was relaxed and friendly and had excellent product knowledge. Sale was completed on time. Communication was great throughout and the handover session was particularly enjoyable. Well done Phil. Highly recommended.

Great experience overall. All members of staff were really helpful and made the process feel like a breeze.
Excellent customer service.

Excellent no pressure process for purchase of new car

Terrible. Arrived this morning to be told my service had been cancelled. Woman on desk had horrendous attitude and nothing to do with them was the call centres fault. Need some customer care skills, awful attitude.

Had a problem arise suddenly and still managed to fit me in the next day , my car is my work so appreciate not having to wait a few days to get the car seen .

Overall great xperience! Chloe was lovely, helpful and good craic. Charles Hurst could have offered more incentives considering I bought a brand new car eg servicing plan, any extras??
Would buy from them again. Thank you

As usual friendly welcoming staff at lookers. This is the fifth Audi we have bought and do love the car but the experience was somewhat tainted. On first viewing found a section on the dash under the steering column not fitting correctly and back seat covered in food crumbs. Sales team and service technician tried to rectify on the day but it needed new parts to rectify the dash problem. All done one week later, car looking great as a new Audi should.

Easy booking procedure, staff were helpful and kept us informed throughout.