LMX Touristik Reviews 

Absolutely horrible service, extremely poor customer support and no flexibility at all. Never ever gonna book via LMX again. One of the worst experiences I've ever personally had from a customer service perspective.

Dear Team.

I hope you are doing well.

We booked the hotel accommodation for our guest booking number 265254, however there has been a mistake with the name from your site!

Our guest has stayed in the hotel for the selected period of time and we were obligated to make another payment, as the hotel informed us that company CHECK24 cancelled the booking and didn't pay for this stay. After contacting customer support on CHECK24 - the office informed us to contact MTS TRAVEL in Hurghada, however they also told us that you have cancelled the booking. In such a case we ask for the money refund, otherwise our lawyer will contact you in the next few days.

WE ARE LOOKING FORWARD THAT YOU WILL FINALLY ANSWER BACK FOR MANY EMAILS ON INFO[AT]DISCOVERYKITE.COM

No service, no response, we had to chance Hotel under our vacation. We had to book a new hotel otherwise our vacation was ruined. No help and no contact at all. We have been corresponding with travel agent and they have send mail several times to LMX and still no response.
We have never received your responses, last communication from lmx on the 14. July 2022.

Hi again....
Holiday in Turkye 2600 euro
2628545
10 days no answer....( I would say we will contact you soon as we can is not answer and also as we know you been contacted is not answer)
No one contact me until now.....

So again?

explain me why LMX send me voucher for hotel transfer 130 km (I pay 120 Euro extra) Antalya-Alanya and noone pick up me. Why contact person didnt answer my calls?

explain me why LMX send me voucher for hotel and when I arrive to Alanya to the Blue star hotel there was no reservation for me and my familly for 11 days?

Show to people which are reading reviews your customers service. Its just 2 simple questions...Write real answer for my questions under this review.Show the character...

I m sure you will answer some sweet profesional words but definitely you will not write real answer?

I bought vacation from LMX, so dont even try to blame some one else..... Its your responsibility.....

can you see guys how many bad reviews have LMX company?

Told me the flight was sold out. Told me to book another trip which I did and it was 200 EUR more. Asked how I wanted to pay and took my bank information. Sent me a bill that stated I had to pay the deposit now with immediate transfer and gave me their bank details so I did. A day later they also booked the deposit again.

Very poor customer service, no reply, even to FTI. Never ever again, this broker is not serious.

LMX operate like an organised crime syndicate, thy are literally the worst company I have ever dealt with. After a whole string of problems with LMX during our holiday booking the real killer came when we arrived at the airport for our return flight only to be told it left three hours early. LMX had made no effort to contact us via email or holiday rep or anything to tell us about the flight change. We were stranded at the airport for a day and I had to spend 1000 euro extra to fly my family home. Despite numerous emails to LMX they still haven't replied with an explanation. PLEASE DO NOT USE LMX!

On August 24, 2021, I made a PRE-booking for a tourist event via the ab-in-den-urlaub.de application, i.e. through the company with which I have been going on vacation regularly for 2 years. I received a confirmation of the booking by e-mail, and then I was supposed to wait for the travel documents from the LMX International travel agency. Thus, I automatically went to the payment application and sent the appropriate amount via the MONESE bank. I tried to contact the travel agency to make sure everything was okay, and then I got my travel documents.

Already at this point it became clear to me that the company is unprofessional, because I received 2 different INVOICES !!! For two different payment amounts (attached in the attachment). The amount I transferred was 960 euros. I got a second invoice for 1067 euros. After all, I had been working with this company for two years, so I had the confidence that everything would be fine.

I arrived at the airport as per the flight schedule. After landing in Paphos, I was informed that the travel agency canceled my booking. Without giving any reason. I contacted the LMX International office by phone and then by e-mail. I did the same with the representatives of ab-in-den-urlaub.de. Nobody answered the phone. I tried to contact the person responsible for servicing tourists of this travel agency in Cyprus, to no avail. Nobody wanted to help us. My brother and I were asked to leave the hotel because our booking had been canceled and the hotel could not accept us. The hotel reception tried to contact the travel agency - to no avail. Nobody wanted to give us any information. We were left on our own in a foreign country. At this point, I had to personally pay for my stay at the hotel individually, which was associated with a considerable cost exceeding the cost of the booking made through a travel agency. Otherwise we would sleep on the street. We wasted more than half a day trying to contact a travel agency that didn't answer phone calls. The Ascos hotel reception also tried to contact the travel agency, also to no avail. It wasn't until I received a reply to my email in the late afternoon from LMX International that our booking was canceled and it cannot be restored because my payment has not passed. It turned out that MONESE bank frozen the transfer and the payment did not go through. Thus, the travel agency left us unattended in a foreign country, without being able to clarify the matter. Nobody previously informed us about the cancellation of the reservation, nobody called or sent an e-mail trying to contact us!

After returning from vacation, I referred the case to my lawyer. We are considering bringing a lawsuit against LMX International, which not only contributed to the cancellation of our booking, as well as the unnecessary stress that we experienced in a foreign country, and at this point charging us for a tourist event that we canceled and which we did not take advantage of. As proof, I am sending a bank statement from the MONESE bank, you can contact the Ascos hotel in Paphos and explain the situation, because the entire management has read the situation and issued us with relevant documents confirming the payment that I made individually.

At this point, the case was also referred to the Consumer Ombudsman. As a person working in the tourism industry in Sharm el sheikh for 7 years, working with thousands of clients a year, I am also considering publishing my statement on my social media and my tourism website about LMX International's lack of professionalism and ab- in-den-urlaub.de. The representatives of LMX International and ab-in-den-urlaub.de contributed to the financial and health losses that we suffered during the tourist event, which was canceled without informing us about this fact.

I have a number of evidence and witnesses who, if necessary, will confirm the truth of how we were treated as clients of LMX International and ab-in-den-urlaub I contacted the management of the Ascos hotel in Paphos, also with great commitment and professionalism the team approached our problem and would be happy to testify in court what the situation was like. I have constant contact with the reception of the unit and we can easily confirm the situation on the spot.

Please clarify the matter, otherwise all doubts will be resolved only in court through my legal representative, attorney.
Also I will public all information about that case in social media as a representative of touristic company cooperation with clients from 7 years.

MSc. Marta Kawalec.

It is a scandal. I just booked on Internet a trip with LMX without paying anything then I canceled it within a week for personal reason and they now ask me to pay 30% as fees they are totally crazy...I will not pay anything for sure it is totally dishonest to do such things. I disadvice this travel agency.

This company is a cheating factory.
We paid a weekation with them this spring in Egypt .
Was not what we expected but however that part passed ok.
Few weeks ago we received a payment warning from some agency for execution that we owe to LMX 1500e for the reservation that we did not payed/cancelled.
How on earth is possible for us to book two same hotels at the same time.!
We didnt receive any confirmation mail regarding another booking or so....
Now the assh@les are treating with judicial process if we dont pay them this invented 1500e.
That's how the LMX treats their clients .
Shame on them .

Poor customer service, no available phone number

We booked 4-star hotel through LMX touristic. This was the worst room we have ever seen: mold on walls and ceiling, permanent bad smell, even cockroaches!!! When we asked for other room, guy on reception said we need to pay extra that is about +30% of what we already paid!!!

LMX cooperates with IHS that is awful combo!

IHS is a local touristic company who is responsible for tours and transfer.

IHS local guide is just a lier! He forced us to pay for PCR test (overpriced) arguing that according to Turkey regulation we will have problems during check-in to return flight. THERE IS NO SUCH REGULATION! We needed to call airline call-center by ourselves to find a truth.

We almost lost our return flight, because IHS didn't provide any info (neither us nor hotel's reception) about transfer pickup time. Local tour guide from IHS who is responsible for any help just didn't pick up the phone! LMX said they know nothing about transfer time and we need to contact IHS. IHS call center also said they know nothing and we need to call local guide (who didn't pick up the phone)

I urge people that see this review to never ever use LMX Touristik.They are plain stupid and arrogant.
I had a booking and it was canceled due to my deadline passing,i still had another 3 weeks before traveling.I payed them immediately but to no avail.They made me pay 300euros in penalty,that is called steeling.They had me book again,and had to use new funds,they did not want to use the overage money they already had from the previous booking.Most importantly,anytime you write an email,another idiot responds, and then you have to explain all over again,they absolutely stupid.If anyone out there did not have an issue with Lmx Touristik they were extremely lucky.Remember,this people are there to help us when we are in need and run into troubles,its called customer care and service.Please do not use them,use anything else but not Lmx Tourstik.,or you will find out the hard way who they are.

6 months waiting to be refunded.... Even with a lawyer they are demanding a receive which they didn't provide me after my payment... It's a fraud... I can't believe they are still operating...

Just awful service. Our flights were cancelled because of Corona. The airline says they reimbursed our money to LMX but we haven't gotten anything from them. I'd love to know what they are doing with our 1000 euros! Rech 3769046. We've e-mailed and called multiple times! We did end up getting refunded almost a year after our flight was cancelled.

This company shouldn't be able to operate! It's a complete fraud! Did anyone here find a way to get in touch with them or did you have to sue them?
We were promised a refund back in APRIL when the hotel closed due to Corona and after that... nothing... no answer... no money and we did everything we can to contact them just to get any info or updates!

Ticket#2020031503004321

Vorgang: 2336240

I tried to contact lmx several times and asked for money back. This was 4 month ago and I still don't have my money back.

Same problem as a lot of other people have with this touroperator. My hotel was also still closed during this corona time. I understand it's difficult times, but the reason you book with a touroperator is that you have a contact point when there are difficulties. I had to find out my hotel was closed by sending a message to my hotel 2 days prior to my holiday. I tried to contact lmx, but it's not possible to call and they are not answering emails. I now am in another hotel with less good bedrooms and especially bathroom, and a location quite far away from the more vibrant center. As a traveling single women, not ideal....

Lmx canceled our tour 3 days before departure and we can not reach them via phone or mail. If lmx is still Reading reviews, please have a contact with us
Our booking is 2455743

Kan ikke anbefale at rejse men LMX var en uge i Tyrkiet rejse der nede gik efter planen, men da vi så ankom bliv vi ikke hente i lufthavn
Så måtte selv betale for en Taxi til at kører til hotellet.
Hoteller var et 5 stjerne + og det levet op til de 5 stjerne.
Vi skulle rejse hjem onsdag morgen kl. 1730 kom der en seddel op at vi vil bliv hente kl. 0700 næste morgen.
Så alt så fint ud, kl. 2130 var jeg på min mail fordi resten af familie var gået i seng,
Kl. 1815 have jeg modtaget et nyt rejsebevis fra LMX hvor der stå at mit fly går kl. 0830 og ikke 1130 som min bilet siger, jeg får Hotellet til at ringe til den lokal LMX agent, de blive enig om jeg skal være klar kl. 0600 og ikke kl. 0700 kl. 0530 sidder vi klar på Hotellet til at blive hente, men der kommer ingen bus efter os før 0715 og vi ankommer så til Lufthavnen kl. 0900 en halv time efter mit nye fly var lette.
Og så starte mine problemer gik over til Tyrkisk Airline de vil ikke bytte min billetter, da jeg var kommet for sent, men jeg kunne købe 6 nye billetter Til det fly jeg have billetter til, inden LMX flytte min fly tid
Pris 27000 kr. min problem var bare at man kun kan trække 20000 kr. på et Visa dankort. (Ringet til min bank, der var ikke noget at gør)
Min kone prøve at ringe til LMX i Tyskland hun brugte over 1 time før nogle tog telefon, da de så gjort der. Fortalte de at de ikke kunne hjælpe os, men vi kunne jo gemme vores kvittering og så sende dem ind når vi kom hjem, lang om længe finde jeg 6 fly billetter til Erfurt en lufthavn 400 km syd for Hamborg, fra Erfurt tog vi så toget til Hamborg.
Da jeg kom hjem have det koster mig 15000 kr. som jeg gerne vil have tilbage, fik Skov rejser til sende alle min Dokumenter til LMX rejse, deres svar til mig var jeg skulle sende min krav til Tyrkisk Airline
da det var dem der have fejlet, men jeg mener nu når LMX sender mig et nyt Rejsebevis 14 timer før flyver går, så har de jo taget ansvar for at rejse er lavet om.
REJS IKKE MED DEM, DET VAR I OKT. VI VAR PÅ FERIE OG HAR STADIG IKKE FÅET EN KRONE TILBAGE.
MED VENLIG HILSEN
Buchhungs-Nr. 2183574
Peter Koch-Palmgren

Da jeg skriv dette i marts skriv i tilbage at i snart vil tage kontakt til mig, har inter hørt fra, hvilke bare sige mig at i snyder folk

Cannot recommend traveling but LMX was a week in Turkey travel down there went according to plan but when we arrived we did not stay at airport
So even had to pay for a Taxi to drive to the hotel.
Hotels were a 5 star + and it lived up to the 5 star.
We had to go home Wednesday morning at. In 1730 a note came up that we will be picking up at. 0700 the next morning.
So everything looked fine, at. 2130 I was on my mail because the rest of the family had gone to bed,
Kl. In 1815 I received a new travel certificate from LMX where it says that my flight leaves at. 0830 and not 1130 as my car says, I get the hotel to call the local LMX agent, they agree I should be ready at. 0600 and not at. 0700 at. At 0530 we are ready for the hotel to be picked up, but no bus comes after us before 0715 and we arrive at the airport at. 0900 half an hour after my new flight was light.
And then start my problems went over to Turkish Airline they will not exchange my tickets when I was late but I could buy 6 new tickets For the flight I have tickets to before LMX move my flight time
Price 27000 DKK my problem was just that you can only withdraw 20000 DKK on a Visa Dankort. (Called my bank, there was nothing to do)
My wife try to call LMX in Germany she used over 1 hour before some took phone when they saw done there. They told us they couldn't help us, but we could save our receipt and then send them in when we got home, long after I found 6 plane tickets to Erfurt an airport 400 km south of Hamburg, from Erfurt we then took the train to Hamburg.
When I got home it cost me DKK 15000 which I would like to have back, Skov got travel to send all my Documents to LMX travel, their answer to me was I should send my claim to Turkish Airline
since these were the ones who failed, but I mean now when LMX sends me a new Travel Certificate 14 hours before the flight leaves, then they have taken responsibility for travel being redone.
DO NOT TRAVEL WITH THEM, IT WAS IN OCT. WE WERE ON HOLIDAY AND STILL DIDN'T GET A CONE BACK.
WITH BEST REGARDS
Buchhungs-No. 2183574
Peter Koch-Palmgren

As I write this in March write in back that you will contact me soon, inter heard from what just tell me that you cheat people

Booked hotel in Istanbul. Paid right after booking.
After flight cancellation (due to COVID) and not allowed to enter country had to cancel hotel.
They pointed me to their "policy" and regardless of the fact that hotel was not allowed to accept anyone, LMX.de charged me 50 euros.
They gave me refund invoice. After 2 MONTH of waiting I am still missing my money refunded to my account.

Do not buy anything at LMX.de and do not trust theirs refund policy.

If would ever receive my money back will comment here how many days each refund takes :)