London Camera Exchange - Bath Reviews 

532
TrustScore 5 out of 5

4.9

13 Cheap street, BA1 1NB Bath, GB


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Rated 5 out of 5 stars

Having ordered some kit from the website for a job a few days later and said kit arriving not working I was feeling a bit tight on time to fix the issue. Visiting my local branch in Bath we managed to... See more

Rated 5 out of 5 stars

Straight forward to deal with offered slightly more than quoted on trade-in product, honoured a reduced offer price on purchased product at time of enquiry which was finished by time of purchase, (al... See more

Rated 5 out of 5 stars

Amazing customer service, the man working was very very kind and generous. Also incredibly knowledgeable and was able to help me out when I needed it. Will definitely be going back for any of my camer... See more

Rated 5 out of 5 stars

I have been looking for a particular model of binoculars and they were virtually out of stock everywhere and then I came across Camera Exchange. Item in stock, free next day delivery, fantastic review... See more


Company details

  1. Camera Store
  2. Binoculars Store
  3. Photo Shop

Written by the company

Established in Guildford in 1956, London Camera Exchange have grown to be the UK’s premier Specialist Photographic Retailer with 26 nationwide high street locations. An employee-owned business since March 2021 that continues to evolve and build on an unrivalled 67 years of heritage. We deliver award-winning service, provide impartial expert advice and knowledge across the widest selection of cameras, lenses, binocular and optical equipment from the industry’s leading brands. As our name suggests, we are also the best place to trade-in or trade up for photographic equipment. We look forward to welcoming you in one of our high street stores or our web shop.


Contact info

  • 13 Cheap street, BA1 1NB, Bath, United Kingdom

  • 01225462234

4.9

Excellent

TrustScore 5 out of 5

532 reviews

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1-star

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Replied to 91% of negative reviews

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4.9

All reviews

(532)

2,604 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

As new tubes for Canon DSLR.

I rang the LCE branch that had a used set of Canon EF
extension tubes for sale on the all secondhand list on the website to ascertain if they were still available. The lady who answered said they were and were boxed and came with a six month warranty. I decided to purchase them and they arrived very carefully packed the next day . Was given a time slot for the delivery and that was accurate. The tubes looked to have hardly been used. I was really pleased as the whole transaction was so easy as otherwise I'd have had to travel a round trip of more than thirty miles by public transport to my nearest camera store . So I saved time , money and got a great set of accessories for very little effort. I can thoroughly recommend London Camera Exchange for their services .

29 March 2025
Rated 5 out of 5 stars

I bought a used lens

I bought a used lens. It was extremely well packed, dispatched quickly and in excellent condition. LCE is my go to for camera equipment and although I price check elsewhere I do come back to them because their service, knowledge and customer satisfaction is top class. It's reassuring to buy from a legitimate business knowing that the quality especially for secondhand is top class.

24 March 2025
Rated 5 out of 5 stars

nothing went wrong

nothing went wrong - could not have been more
helpful ( particularly over my difficulties with the
paypal system ). i much appreciated sammi's
help in particular.

15 March 2025
London Camera Exchange - Bath logo

Reply from London Camera Exchange - Bath

Hi Jennifer,

I'm glad Sammi (Branch Manager) was able to help you find what you were looking for and assist you with the online purchase. It looks as though the 1 star has been selected in error here :-)

I hope you enjoy using your new binoculars, the Bath team will be more than happy to help if you have any questions.

All the best
The LCE Team

Rated 5 out of 5 stars

Good range of items to choose from

Good range of items to choose from, this item was from the Bath shop and like other items we have bought, excellent service.

This item was listed as having a bag included, but it wasn't in the box, after a quick call, one was sent out to us straight away and arrived a day or two later - can't fault the service

15 March 2025
Rated 5 out of 5 stars

Outstanding Service Yet Again!

I first purchased from the LCE shop that used to overlook Chew Valley Lake in Somerset. Sadly, that shop has closed, and I guess the assistant there has retired. I was, however, very impressed with him, and as the shop was linked to the Bath store, I have used them ever since! Sammi and Graeme were once again helpful and informative, arranging the collection of my old equipment and posting the new! I would have no hesitation in highly recommending LCE Bath for all your optical requirements! Once again, excellent service!

12 March 2025
Rated 5 out of 5 stars

Impeccable customer service

Impeccable customer service from Tom at the Bath store. Easy-access website. Seamless sales (and payment) process. Quality secondhand equipment. Would give six stars if I could.

10 March 2025
Rated 5 out of 5 stars

I highly recommend this company based…

I highly recommend this company based on my experience with them, initial delivery was prompt and timely and best priced on the Internet for the item l wanted. When there was an issue with the item they, again, handled it in very friendly, professional and timely manner, very pleased with this company and customer service i received from them which, these days you rarely get.
Thank you.

26 February 2025
Rated 5 out of 5 stars

Great service, as always from LCE

I ordered a used lens from the Bath store. The delivery was next day. Unfortunately autofocus didn't function completely with my camera (I should have done more homework). I took the cmera to the Leamington Spa store who took the camera back. I've bought lenses from LCE before always with great resuts. I'l continue to use LCE with confidence - always my first choise!

25 February 2025
Rated 5 out of 5 stars

Great service

Online order for a lens fulfilled efficiently from Bath store and is exactly as described. Great price too. Much appreciated.

22 February 2025
Rated 5 out of 5 stars

Fantastic service

The staff member kept in contact with me and answered every question I had with no pressure for sales. The product exactly as described, fully boxed and in great condition.

19 February 2025

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