CaixaBank Reviews 

What can I say??? the worst bank is a true opinion. Getting any answer from bank clerk is a really miracle. They don't inform you if anything goes wrong, suspend your account without any sign and everything know better... shame on you!

The worst bank ever. Just thieves.
When tried to close my long saving accounts after losing money on new savings, they kept all the interest earned for 14 years from my old savings too! as they said I clicked on the button saying I didn’t want those profits!
It didn’t make any sense as how would I refuse to gain all the interest earned?
But they invest quite a lot in their legal department…to get away with their lies and robbery to poor customers like me as we can’t afford to fight for out rights!
Also, they ask you to sign up many contracts without checking what you have finally signed so keep an 👁️ on them.
That’s why they make millions of profits, on stealing poor people’s savings …Very unfair.

I have been scammed by a person that is openly scamming people and using his CaixaBank account for it. Looks like company does not care to partner up with fraudsters as long as they get their cut.

Scammer's Name: Jonathan Saez Utrilla
Scammer's CaixaBank IBAN: ES10 2100 6899 2613 0006 8862

This ridiculous bank asks me for documentation every day and wants me to prove that I am actually a medical doctor. I have scanned my international ID card recognized all over the globe and this tiny organization doesn’t recognize it. Probably it is illegal procedure and if I had taken them to the court, they wouldn’t stand a chance. But why waste time and money on such ridiculous bank. DONT PUT A PENNY HERE. Unprofessional impolite arrogant ignorant are just a few words to describe this bank and how you will be treated.

This bank makes its own rules up!!! How can this bank still be in business with all the VERY BAD REVIEWS?? My account is blocked again (twice in the same year) after signing more made up documents it still remains blocked.. meaning I can not pay my utility bills, but guess what ..they let me put money in to cover the mortgage..I transferred €2 to see if my bank was unblocked and they have now added a new €15 charge for every time I make a transfer!! DONT FORGET PEOPLE THIS BANK HAS CHANGED NAMES 3-4 TIMES IN THE LAST 5 YEARS BMN, BANKIA, CAIXABANK, HOLABANK THERE IS A REASON FOR THIS!!!!!!!

My negative review will not make the slightest of difference to improve this appalling service. Went in today to do a simple withdrawal as we were never given a bank card, waited for 3/4 of an hour to be told that I had to move to the naughty corner and wait longer to be seen to, to which I answered that I couldn’t wait any longer and that I would be transferring my cash to another bank……Good was the professional response that I got from the bank Clark!!

Worst Spanish bank. Am an old customer from Bankia, which bank was then bought by Caixa. Experience since then has been a very poor one.
They blocked my account for 6 months when I informed them myself that I wanted to update my profile with my new passport number. Bringing my passport physically to the main branch in Barcelona did not help. They asked that we go first to police for immigrants (I am European) and then to French consulate, which we did, for nothing. Account still blocked.
In January 2022, they started to charge us for account maintenance (irrespective of the balance we maintained). We then asked to close accounts for which you need to visit your branch twice to be effective due to overnight bank process runs. If you don’t, Caixa will continue to charge you. No respect for the poor customers nor the poor bank employees who spend hours on a process that takes minutes elsewhere.
At the end, we went across the street to open an account at another bank. Works perfectly, easy and pleasant. It is therefore not “Spanish banks” but “CaixaBank” which has a serious problem. The issue is not the bank employees. The issue is CaixaBank own internal bank processes and IT system.
Opened market and competition will address the situation… with time. CaixaBank: soon for sale?

Do yourself a favor and contact the company on my profile with your request, otherwise you will have to wait forever

Absolute rubbish customer service, but they love to to charge all this ridiculous maintenance. I haven't used my account for years because they would not activate it or change it from lanzarote to mainland Spain. Now there demanding money..... Avoid this bank.

Worst customer service ever! they never can fix issues through the phone!

I have been trying to close my deceased mums bank account for nine months now ,The solicitor my mum appointed has also tried via phone ,letter and email and were still not getting anywhere .Beyond a joke.

Being trying to open an account for 4 months...web site crashes - system glitches - customer services non existent..avoid and try Santander instead

Last year this bank was most helpful and sorted my car tax payment. This year the branch would not deal with me because I could not speak Spanish. Another Holabranch which supposedly helps all nationalities allowed me to speak English but would not look up my bill for this year and said I had to get it online. What has happened to customer care?!

misserable bank. only bad experiences. avoid them at all cost!

When I purchased a holiday home in Spain, my solicitor set me a bank account up with Caixabank. One year later I still have no card and no access to my account despite paying 25 euros a month. Flew over this week after arranging a meeting- 4 hours in a meeting and they still cannot give me a card. I can't believe how backward this bank is.

The app is terrible. They charge fees for everything and do not tell you some of the reasons why. They will steal your last dollar. Internal document administration is poor. Again, the app is terrible. Changed to BBVA a year ago and can see an amazing difference. Caixabank is not recommended. There are much better options out there.

Profile check

Was a costumer with a bank that caixa bought. At the time we was renovating and the agreement was that when we were done the private loan was going to be included in the morgage.
Caixa was now the owner of our morgage and does not want to put the private loan into the house loan.
My wife did in this time get a reduced position at work. For this we did have an insurance, but did not work.
In total we now have to pay 1000 euro more than we have in income
Not possible
We have tried to explain but they just keep calling to say we need to pay.
We have sold the car
Our kid el bike
Just to pay them, now there are no more things to sell except the house. It is listed but not sold.
They are not a company anyone should be a client in. Stay away not willing to do anything to help. I have never experienced to be treated like this in my life.

I am a customer at Caixa bank, with a - formerly - free account and I noticed earlier this year that I'm charged 20€ for this free account (60€ trimestral). So I went to the office (Los Llanos de Aridane, La Palma) to enquire what I can do to avoid the charges, and was told, that I need to make a monthly transfer of 600€. Which I did. Nonetheless, I was charged again the next period. Once more in the office what can be done, they told me to open an free imagin account. Which, again, I did. Since then I'm trying to close the Caixa account in order to avoid new charges in the end of October. Although I have been in the office, negociating with the staff to close my account for hours, they keep finding excuses for not doing so.
On this account, I had 2 monthly standing orders, and 1 charge from a subscription, no more, no less.
First, it could not be closed because I of the 2 monthly standing orders, which first would need to be "taken care of". And I had to come in again once they had done that. The second meeting, they claimed to have moved them to the imagin account, but I can't see them. But at least they confirmed, that they are not the problem any more. Then, they claimed that it can't be closed because I had a monthly subscription on the 4th of each month, and although I could prove that that 1. it's not connected to the Caixa account (it was before, but I already changed the bank connection and deleted any Caixa account information for this subscription) and 2. it's not even active any more. So I came in again, but they said I had to wait longer until they can close the account, because they need to make sure that there are no further charges to it.

Unfortunately, I can't prove that there are no impending charges, withdrawals or anything else on the Caixa account, because the very first thing they did during the first meeting to close the account, was to cancel my access to the Caixa account. Is that even legal? I can't access any information, I can't see or control who accesses my account, they can make any withdrawal and charge me interest if they want - I'm completely helpless.

Regarding the supposed future charge from the already inactive subscription, they made me make a transfer of the amount (9,95€) to the Caixa account to secure this payment, as the funds had already been transferred to the imagin account. And they told me, to come back (that would be the 6th time that I have to come into the office, the 4th since trying to close the account) next week, and then they'll probably find another reason to not close the account. Because I think the goal is, to keep it open and eventually charging me hundreds of euros in fees. I already paid 180€.

Regarding the imagin account, just as a note, after this experience, I'm looking at other options for online banks, because my trust in the Caixa group has been shattered. Refusal to close my account while refusing my accessing or controlling it? Unheard of!

I'm prepared to go to court with that, because I am absolutely sure that this is legally absolutely wrong, not to mention ethically. I have the right to close an account that has a positive saldo (currently, there are 9,95 on it, and I don't even expect them to return those) and provably NO future charges made to this account from MY side.

Scammers!! They change the payment method without letting you know, so they can charge crazy interest rates. Zero trust in caixabank