Kit gouttière extensible - Noir Reviews

Reply from Keter

A day ago

Hi Sarah,

Thank you for your 5-star review!

We're delighted to hear that you found the Gutter System to be excellent and easy to assemble. We work hard to design products that are both practical and straightforward to install, so it's great to know it met your expectations.

Thank you for choosing Keter and for taking the time to share your experience. We hope you continue to enjoy your shed and gutter system for years to come.

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Reply from Keter

A day ago

Hi Dave,

Thank you for taking the time to share your feedback.

We're sorry to hear that the Gutter System did not meet your expectations, particularly after you contacted us to confirm compatibility with your Oakland shed. We understand how disappointing it must be to find that the installation affected door operation and that additional sealing was required to address leaks from the joints.

Your comments regarding both the fit and water-tightness are valuable to us, as they help identify areas where we can improve product information and customer experience. We're also pleased to hear that you found the brackets to be of good quality.

If you haven't already done so, please contact us at CEUK@keter.com team with your order details and any photos of the installation. We'd like the opportunity to review the issues you've encountered and see how we can help.

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Reply from Keter

A day ago

Hi Mike,

Thank you for taking the time to share your feedback.

We're very sorry to hear that the Guttering Kit did not meet your expectations and that you found it unsuitable for your shed. We understand how disappointing it is when an accessory doesn't perform as expected, particularly when it comes to managing rainwater effectively.

We appreciate your comments regarding the design, installation, and water flow concerns. Customer feedback like yours is important to us and helps us identify areas where improvements may be needed.

If there is anything further we can assist you with regarding your return or experience, please contact us at CEUK@keter.com and our team will be happy to help.

Keter
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Reply from Keter

Aug 11, 2026

Hi Noman,

Thank you for taking the time to share your detailed feedback regarding the Rainwater Roof Gutter in Graphite.

We’re sorry to hear the gutter kit did not perform as expected on your 11x7 pent shed, despite following the fitting instructions carefully. We understand how disappointing and frustrating this must be, especially after installation resulted in screw holes remaining in the roof once the product was removed.

We’re pleased that a refund has been arranged, though we appreciate this does not resolve the inconvenience caused. Your comments regarding compatibility with pent sheds and water flow behaviour are valuable, and we will ensure this feedback is shared with the relevant teams for review.

If you need any further assistance regarding the refund or the damage caused during installation, please contact us at CEUK@keter.com and our team will be happy to help.

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