Market competitive rates, a very clear website with drop downs and limited data entry. With a local store collection option, a short lead time the process is very convenient. The collection process... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
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As always, easy, efficient, helpful and friendly staff. Only issue was I was very disappointed to learn the bureau will no longer give the personal touch by having to order in advance. Such a shame... See more
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Excellent to interact with the staff who were polite and helpful. Good exchange rate, compared to others. It would be a great pity, and a mistake if, as reported, John Lewis were to shut down its in... See more
Company replied
Very easy to order. Very easy to collect. However l have one comment to make. I ordered 1300 euros. 1150 of that was in 50 euro notes! Not everywhere abroad welcomes such large notes. In the past l... See more
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Company details
Written by the company
Our in-house experts and trusted partners work together to offer you money products for your life and your goals. From the John Lewis Partnership Credit Card to insurance, we can help you think outside the bank. Enjoy travel money at great rates and cover for the things you love most, with home insurance for forever homes and right-now homes, car insurance to get you into gear, and pet insurance packed with benefits to keep those tails wagging. You do you. Let us sort the money stuff.
Contact info
United Kingdom
- johnlewismoney.com
4.5
Excellent
18K reviews
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Great all round travel service
I was in John Lewis selecting a suitcase for my forthcoming holiday. I had good service and advice from the sales person who also asked where I was going to. Having found out it was Japan they reminded me that a small amount of cash will be needed for the transit systems etc. They pointed out that I could collect it from the first floor Bureau de Change. I went there and found more helpful staff and bought my Yen. Great service all round from JL staff. One question remains - why is the store layout such that the travel agent, travel needs (suitcases, sun creams, power adaptors and perhaps swimwear etc) and foreign currency are not next to each other?
19 July 2026
Reply from John Lewis Money
Hi Andrew, thanks for sharing your feedback following your recent visit to one of our stores.
It's great that the selling Partner took such an interest in your needs, helping you with advice on currency requirements.
We hope you enjoy your holiday, thanks again for your constructive comments. ^Alan
Reply from John Lewis Money
Hello Akua, thanks, we're delighted you feel this way. ^Alan
Helpful cashier and swift service
18 July 2026
Reply from John Lewis Money
Hello, thanks for the positive feedback, it's great to read of the service you received. ^Alan
Reply from John Lewis Money
Hello, thanks for using our service. We look forward to seeing you again. ^Alan
Easy to order online as I was in John’s… yes
Easy to order online as I was in John’s Lewis store Stratford London, come across this 1970’s style fabric sofa, was kept up when it would be delivered and staff very friendly with phone calls to say they are on the way, thank you, the only issue was not with John Lewis staff just the issue was the card..
14 July 2026
Reply from John Lewis Money
Hello, thanks for shopping with us, we hope you are happy with your new sofa. Should you need to discuss any concerns regarding your Partnership Card the team will be happy to speak with you via livechat on the app. ^Alan
So far so good but surprised that I…
So far so good but surprised that I could not use it on line at Boots to use PayPal or Applepay.
14 July 2026
Reply from John Lewis Money
Hello Helen, thanks for sharing your feedback. We'll share your comments with the relevant team. ^Alan
Very easy ordered on line
Very easy ordered on line, communication excellent, picked up from local Waitrose , have used service before and will continue to do so
17 July 2026
Reply from John Lewis Money
Hi Jane, it's wonderful to hear that you found the online ordering process easy and the communication excellent. We're so pleased you had a great experience picking up from Waitrose and that you plan to use our service again! ^Alan
Very poor rates in store compared with…
Very poor rates in store compared with ordering online.
17 July 2026
Reply from John Lewis Money
Hello Mandy, the rates on some currencies at our Bureau de Change desks may differ from those found online. In store we offer tiered rates which differ depending on how much you choose to spend. We're sorry to read you've been left disappointed. ^Alan
Very afficiant helpfull if in trouble
Very afficiant and helpful if you have any quieries
14 July 2026
Reply from John Lewis Money
Hello Brian, we're pleased everything is to your liking. Thanks for using our services. ^Alan
Highly Recommend John Lewis Money Travel Money
Purchasing my travel money from John Lewis Money was a smooth and hassle-free experience. The exchange rates were competitive, the ordering process was straightforward, and my currency was ready exactly as promised.
The staff were friendly, professional, and efficient, making the collection process quick and easy. I also appreciated the clear communication throughout, which gave me confidence that everything had been taken care of.
Excellent service from start to finish. I would definitely use John Lewis Money Travel Money again and highly recommend it to anyone looking for a reliable and convenient travel currency service.
17 July 2026
Reply from John Lewis Money
Hello, thanks so much for your fabulous feedback on our Travel Money service. We're delighted to know that you were so impressed at each stage of the process.
We look forward to receiving further custom from you and thankyou for your recommendation. ^Alan
On three consecutive occasions
On three consecutive occasions, Emma at Peter Jones has seen my wife and me through repeated difficulties with our respective Banks, showing endless patience, ingenuity and good humour. She is a huge asset to the store.
17 July 2026
Reply from John Lewis Money
Hi Bryan, thanks for your lovely comment. It's great to read of the help that Emma has provided you and your wife. I've shared your feedback to make Emma aware of your appreciation. ^Alan
The assistant helping me
The assistant helping me , explained things clearly about exchange rates and whether to use cash or my card in order to to get reward points.
17 July 2026
Reply from John Lewis Money
Hello Jennifer, we're so happy to hear our assistant provided such clear and helpful information regarding exchange rates and reward points. We appreciate your kind words! ^Alan
Had to search on line for pin as this…
Had to search on line for pin as this still hasn’t arrived in the mail
14 July 2026
Reply from John Lewis Money
Hello, sorry for any inconvenience caused. I hope this is now resolved for you. If you need assistance, the team are available via livechat on the app. ^Alan
Reply from John Lewis Money
Hi Naomi, appreciate your feedback and custom. Thanks for using our services. ^Alan
Reply from John Lewis Money
Hello, thanks for your positive feedback. We're pleased you found the process easy to follow. ^Alan
We had a very nice assistant helping us…
We had a very nice assistant helping us with our transaction in John Lewis Nottingham, it was very helpful. Thank You
Will be using this service again
10 July 2026
Reply from John Lewis Money
Thank you so much for taking the time to share your experience. It's wonderful to hear that our Nottingham Partner provided such helpful service during your visit. We'll be sure to pass your kind words along to the team in-store.
We're delighted you had a great experience and plan to use our services again. We look forward to welcoming you back soon. ^Paul
I got a quote for home insurance from…
I got a quote for home insurance from john Lewis money and now they think it is acceptable to sell my details on.
I am now getting bombarded by emails even though I opted out of marketing.
Thank you John Lewis but you just earned yourself a complaint.
16 July 2026
Unprompted review
Reply from John Lewis Money
Hello George, thanks for asking for a quote from our team. Should you wish to raise a complaint, please visit the page at: https://www.johnlewismoney.com/home-insurance for details. ^Alan
Ordered on line and was able to collect…
Ordered on line and was able to collect my euros locally at the Waitrose store.
Fantastic service!
The staff at Waitrose were friendly and did not have to wait, straight to the customer service and the envelope with the money was waiting for me.
Excellent exchange rate!
16 July 2026
Reply from John Lewis Money
Thanks so much for taking the time to share your experience, Lena! It's fantastic to hear that ordering your Euros online and collecting them at your local Waitrose was such a quick and efficient process.
We're delighted the Waitrose team looked after you so well and you were pleased with our exchange rates. Making your travel prep worry-free is exactly what we aim for.
Thanks again for choosing John Lewis Money for your travel currency and have a wonderful trip! ^Paul
Have used John Lewis currency…
Have used John Lewis currency previously
Even though I am not technically astute I found the whole thing easy. Prompt efficient no worries
16 July 2026
Reply from John Lewis Money
It's wonderful to hear you found the whole process so efficient and prompt, Mrs Dawson. Safe travels on your next trip! ^Paul
Excellent
Excellent, always have my travel money with John Lewis! Never had any issues at all!
16 July 2026
Reply from John Lewis Money
Thank you Kay. We really appreciate your loyalty and support ^David
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