Once again, car service time, and as always with the Ipswich branch of the John Banks dealers, the service has been second to none. You are greeted like a friend, treated with absolute courtesy and pr... See more
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This was the second time we’ve used John Banks Suzuki in Bury St Edmunds both times to buy a Vitara this time a new one. They’re an excellent family business. David Boor there sales specialist communi... See more
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This is the 10th Honda we have purchased from John Banks. Staff are always polite, very knowledgeable & do not push to make a sale. We felt that our requirements & views were listened to & more infor... See more
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We were so impressed with the service we received when we bought a used Suzuki last year that this week we went to look at a newer used model and ended up buying a brand new car! No sales pressure -... See more
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Company details
Written by the company
John Banks Group: Driving Excellence for Over 50 Years For more than half a century, John Banks Group has stood as a trusted name in the automotive industry, delivering exceptional vehicles and unparalleled customer experiences. Whether you're a car enthusiast, a motorcycle devotee, or simply searching for the perfect vehicle to match your lifestyle, we have the expertise, inventory, and commitment to make your journey extraordinary. A Legacy of Automotive Excellence From our humble beginnings in 1974, John Banks Group has grown into a premier automotive destination, offering a diverse range of vehicles across ten renowned brands and fourteen locations. We proudly serve communities in Essex, Suffolk, and Cambridgeshire, with a mission to provide every customer with a vehicle that fits their unique needs and preferences. Our extensive inventory includes the latest models and high-quality pre-owned vehicles. Whether you're seeking innovative electric vehicles, powerful motorcycles, family-friendly SUVs, or reliable daily drivers, John Banks Group is your one-stop destination. Our People, Our Strength At the heart of our success is our exceptional team of over 180 dedicated professionals. They bring expertise, passion, and a customer-first approach to every interaction. Our staff is well-versed in the latest automotive trends, features, and technologies, ensuring you receive insightful guidance and support every step of the way. Guided by Core Values Our guiding principles—transparency, integrity, and personaliSed service—are the foundation of our business. These values are reflected in everything we do, from straightforward pricing to our commitment to building lasting relationships with our customers. At John Banks Group, you're more than a customer; you're part of our extended family. A Modern and Comprehensive Experience We combine tradition with innovation, offering cutting-edge facilities equipped with state-of-the-art workshops, master technicians, and seamless digital services. From purchasing and financing to servicing and aftersales care, we strive to make every part of your journey smooth and rewarding. Your Automotive Partner Across the Region Conveniently located in Ipswich, Colchester, Bury St Edmunds, and Cambridge, John Banks Group is here to meet your automotive needs. Whether you're exploring the rugged reliability of a Dacia, the advanced technology of a Honda, or the thrilling performance of a Suzuki, you can trust us to deliver excellence. Experience the Difference Today John Banks Group is more than a dealership—it’s a destination where your journey to finding the perfect vehicle is as enjoyable and satisfying as driving it. Discover why generations of customers trust John Banks Group to keep them on the road with confidence. John Banks Group: Driving excellence, building trust, and setting new standards in the automotive industry.
Contact info
Kempson Way, IP32 7AR, Bury Saint Edmunds, United Kingdom
- 01284330557
- feedback@johnbanks.co.uk
- www.johnbanks.co.uk
4.8
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 61% of negative reviews
Typically replies within 2 weeks
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If I could I would give 0 stars
If I could I would give 0 stars. This review is about John Banks Honda Motorcycles Colchester. One of the worst experiences I’ve had while buying parts. I ordered an indicator for Honda Grom in person. The person that served me took my details, my bike details and told me they will contact me when it’s ready to pick up. I’ve heard nothing for 10 days so I called. Turns out the guys that took my details, never asked for my email and they don’t call customers. I went and collected my indicator. Thought that would be it. But it was just the beginning. Turns out the indicator wasn’t correct for my bike. It had a metal bolt that my old one didn’t have. Went back to Honda few days later and spoke to Peter. I was then made aware that because it’s electric part, Honda doesn’t accept returns of those. He kept telling me that the part was correct until it was opened (how was I suppose to know it’s correct part without opening when I also gave my bike’s license plate?!). He also pointed out that the policy about returns of electric parts can be found on invoice. I did not receive the invoice until I picked up the part. Peter did suggest he will email Honda to hopefully get the return accepted. He was supposed to copy me into that email. That didn’t happen. I had to call 5 days later to be told the return and refund will not be processed. He could give me store credit but it would be 25% less than what I paid. Absolutely ridiculous experience and has put me off buying any Honda motorbike in future if that’s how they deal with customers.
27 July 2026
Unprompted review
Highly recommend john banks susuki bury…
Highly recommend john banks susuki bury st edmunds. Bought a new car David Boor was very friendly honest and professional. He made the whole process smooth and easy. Would always use john banks susuki bse great staff and customer service. 😃
23 July 2026
Unprompted review
Always A Pleasure to Visit The Ipswich Branch
Once again, car service time, and as always with the Ipswich branch of the John Banks dealers, the service has been second to none. You are greeted like a friend, treated with absolute courtesy and professionalism, with everything explained to eliminate confusion. Car was returned in better condition than it was delivered in, and we waited whilst the service was completed, with comfortable seating and in a place where we did not feel in the way. Would not have to go anywhere else to manage the wellbeing of a car.
22 July 2026
Unprompted review
Our bumble bees 🐝
Wow wow just picked up our 2 Renaults 5s , mines the yellow one and my husband had a black one. We couldn’t be happier 😃Adam was our sales representative he was great , great communication helped with everything. Amanda was also great she kept us informed all the way. Thank you all so very much great team 👍🏻
18 July 2026
Unprompted review
David provided excellent customer…
David provided excellent customer service and provided peace of mind that we were doing the right thing in purchasing a car from John Banks. We wouldn’t hesitate to recommend John Banks to friends and family as a result.
29 June 2026
Unprompted review
David at John Bank was great
David at John Bank was great, helpful and informative.
Showed me how to use the car including cruise control.
I have been with John Banks for years and am extremely happy with the S- Cross.
29 June 2026
Unprompted review
I have dealt with Darren through out my…
I have dealt with Darren through out my process of buying and trading in my previous car . Darren has been helpful in every part of the purchase from choosing a car until me picking up the vehicle today . I would recommend Darren and John bank’s to friends and family who are looking to buy a new car and any of my future needs
14 July 2026
Unprompted review
Reply from John Banks Group
Thank you for your review Terry
Bike delivered to home address found…
Bike delivered to home address found had not been set up properly. Had to take my bike to a retired motorcycle mechanic who said the clutch had not been set right. Too tight if I had picked it up myself I would have brought it right back .very disappointed maybe because the bike was only £3999 I did not get the full attention it needed looking forward when I bring it back for its first oil change to meet these people .I've have motorcycles for over 45 years never had this before
29 June 2026
Unprompted review
Reply from John Banks Group
Response from Honda Motorcycles Cambridge
Thank you for taking the time to leave your review. We are naturally very disappointed to read your comments.
Following your review, we have carried out a thorough search of our records for anyone named Garry who purchased a motorcycle from Honda Motorcycles Cambridge between April and June 2026. We have only been able to identify one customer matching that description, who purchased a brand-new Honda MSX125.
As with every new Honda motorcycle we supply, the bike underwent our full manufacturer pre-delivery inspection by a Honda-trained technician before delivery and, of course, remains covered by the Honda warranty.
If this is your motorcycle, we are genuinely surprised that you did not contact us immediately after discovering what you believe to be an issue. Had you done so, we would have happily arranged for the motorcycle to be inspected, either by bringing it back to us or, where appropriate, discussing an alternative solution. We would always rather have the opportunity to resolve any concern ourselves than have a third party carry out adjustments.
We have also noted that the four other reviews on your profile relate to car purchases and are all negative. Nevertheless, we are not here to question your experience—we simply want the opportunity to help.
If you would be kind enough to contact us directly or identify yourself, we will gladly investigate the matter fully, inspect the motorcycle, and do everything we reasonably can to put things right. Customer satisfaction is extremely important to us, regardless of the value of the motorcycle purchased.
We look forward to hearing from you and hope we can resolve this matter to your satisfaction.
Many thanks to Kymberly and the team
Many thanks to Kymberly, Ed and Rhys at John Banks Honda for their help in finding us our new car. They were very knowledgable, helpful and nothing was too much trouble. With good communication throughout the process, all our questions were answered promptly and thoroughly.
100% recommended!
13 June 2026
Unprompted review
Reply from John Banks Group
Thank you so much for your wonderful review and for taking the time to share your experience.
We're delighted to hear that Kymberly, Ed and Rhys made such a positive impression and provided knowledgeable, helpful service throughout your search for your new car. Keeping our customers informed every step of the way and ensuring all questions are answered thoroughly is exactly the level of service we aim to deliver.
Your recommendation means a great deal to the entire team, and we will be sure to pass on your kind comments to Kymberly, Ed and Rhys—they'll be thrilled to receive your feedback.
We wish you many happy and enjoyable miles in your new Honda and look forward to welcoming you back to John Banks Honda Ipswich in the future.
We were very happy with the service we…
We were very happy with the service we received and all our questions were answered clearly by Kimberley.
16 June 2026
Unprompted review
Reply from John Banks Group
Thank you for your wonderful five-star review.
We're delighted to hear that you were very happy with the service you received. It's especially pleasing to know that Kimberley was able to answer all of your questions clearly and help make your experience a positive one.
We'll be sure to pass your kind comments on to Kymberley, who will be thrilled to receive your recognition. Thank you for choosing John Banks, and we look forward to welcoming you again in the future.
Great car and no pressure
Marian was very helpful in guiding me through the options for electric and hybrid cars. He listened to my preferences, explained the differences clearly, and made good recommendations without any pressure. I appreciated his quick responses and the effort he put into helping me choose a car that suited my needs.
6 June 2026
Unprompted review
Reply from John Banks Group
Dear Yasmin
Thank you for taking the time to leave us such a fantastic five-star review.
We're delighted to hear that Marian provided you with such a positive, informative and pressure-free experience. Taking the time to understand each customer's needs, explain the available options clearly and offer honest advice is exactly the approach we strive for.
It's wonderful to know that Marian's responsiveness and knowledge helped you find the right electric or hybrid vehicle for your requirements. We'll be sure to pass on your kind comments to him—they'll be greatly appreciated.
Thank you for choosing John Banks. We wish you many happy miles in your new car and look forward to welcoming you back in the future. John Banks Hyundai
Amazing 5 star customer service!
Amazing 5 star customer service from Matt Thornhill at Ipswich John Banks ! First class service all the way working with my dad to get exactly what he needed to do for his new car purchase! Cannot praise this guy enough ! Thanks to Adrian also his manager !
29 June 2026
Unprompted review
Reply from John Banks Group
Dear Kirsty Thank you so much for your fantastic five-star review.
We're absolutely delighted to hear about the amazing service you and your dad received from Matt Thornhill. It's great to know that he took the time to understand exactly what was needed and made the whole purchasing experience first class from start to finish.
We'll also be sure to pass your kind comments on to Adrian. Our team takes great pride in delivering excellent customer service, and it's always rewarding to receive such positive feedback.
Thank you for choosing John Banks Suzuki Ipswich. We hope your dad enjoys many happy and safe miles in his new car, and we look forward to welcoming you both back again in the future.
Excellent service
Visited John Banks Suzuki Ipswich for MOT. It was straightforward from booking through to MOT and took the time to explain everything clearly. Always my preferred garage for honest advise and looks after my car well.
12 June 2026
Unprompted review
Reply from John Banks Group
Thank you for your fantastic review and for choosing John Banks Suzuki Ipswich for your MOT.
We're delighted to hear that everything was straightforward from booking through to completion and that the team took the time to explain everything clearly. Providing honest advice, transparent service, and looking after our customers' vehicles as if they were our own is something we take great pride in.
It means a great deal to us that you consider us your preferred garage, and we truly appreciate your continued trust and loyalty.
We look forward to welcoming you back for your next service or MOT. Safe motoring from everyone at John Banks Suzuki Ipswich!
Motorcycle Mechanical issues
I went to JB BSE for a service and valve clearance on a motorcycle. However, this turned out to be a protracted and unfriendly experience. My bike was retained for a period of 6 weeks, I had to call several times to chase them up and the information was vague and unhelpful.
My experience with them ended up with me sending an email advising about my legal rights and suddenly, the motorcycle was repaired within 2 days.
I feel that their staff have more experience with technology as opposed to mechanical issues, as it should not have taken such a long time to repair and I should also have received regular updates on progress. To be honest, I believe that they were incapable of solving the problem and should have advised me at inception.
Please be aware if you want a mechanical issue on a Honda CBR 1000 RR (06) or any older model of motorcycle.
1 April 2026
Unprompted review
Reply from John Banks Group
Thank you for taking the time to share your experience.
We are genuinely sorry that your visit did not meet the standards that we expect to deliver and that the repair took significantly longer than either you or we would have wanted. We fully appreciate how frustrating it is to be without your motorcycle for an extended period, particularly when communication does not meet expectations.
Whilst some diagnostic and mechanical faults on older motorcycles can prove more complex than initially anticipated—particularly where parts availability and fault tracing are involved—we recognise that this should have been communicated to you more effectively throughout the process. Regular updates are an important part of good customer service, regardless of how complex a repair may be.
We are pleased that the motorcycle was ultimately repaired and returned to you, but we regret that the overall experience left you feeling disappointed. Your feedback has been shared with our management and workshop teams so that we can continue to improve our communication and customer care.
John Banks Honda Motorcycles has represented Honda for many years and our manufacturer-trained technicians work on motorcycles of all ages, from the latest models through to older machines. Whilst some repairs inevitably present greater technical challenges than others, we remain committed to resolving them professionally and keeping our customers informed throughout the process.
Thank you again for your feedback. We wish you many miles of safe and enjoyable riding.
I visited John Banks Hyundai Cambridge…
I visited John Banks Hyundai Cambridge for a test drive and was greeted by Marian, who welcomed me with a warm smile. He was friendly and professional as we discussed options for choosing the right vehicle. I decided on the Tucson N Line hybrid 239 after he shared honest advice and helpful guidance. He clearly has a lot of knowledge about cars and provided trustworthy information throughout the process. The car itself is impressive, and I left feeling really pleased with my choice.
24 June 2026
Unprompted review
Reply from John Banks Group
Dear Mr Saffer,
Thank you for taking the time to leave us such a wonderful five-star review.
We're delighted to hear that your MOT experience at John Banks Suzuki Ipswich was straightforward from start to finish. Making the booking process simple, carrying out the work efficiently, and taking the time to explain everything clearly are all important parts of the service we aim to provide.
It's especially rewarding to know that we've earned your trust as your preferred garage. Your comments about our honest advice and the care we take with your car mean a great deal to the whole team.
Thank you for your continued support. We look forward to welcoming you back to John Banks Suzuki Ipswich for your next visit.
The entire process was straightforward
The entire process was straightforward, with clear timelines provided at each stage. Communication was consistent, and I was kept informed throughout. There were no unexpected complications, which made the experience much easier to manage.
23 June 2026
Unprompted review
Reply from John Banks Group
Thank you for taking the time to leave us a five-star review.
We're delighted to hear that you found the entire process straightforward and that our team kept you informed every step of the way. Providing clear communication, setting realistic expectations and ensuring a smooth, hassle-free experience are all things we strive for.
It's great to know that everything went to plan and that there were no unexpected complications. We really appreciate your feedback and look forward to welcoming you back to John Banks again in the future.
Very straightforward process from start…
Very straightforward process from start to finish. Staff very helpful.
24 June 2026
Unprompted review
Reply from John Banks Group
Dear Mr Miller,
Thank you for taking the time to leave us your five-star review.
We're delighted to hear that you found the whole process straightforward from start to finish and that our team was helpful throughout your visit. Providing a smooth, hassle-free experience with friendly and knowledgeable service is exactly what we aim to deliver.
We really appreciate your kind comments and your support. Thank you for choosing John Banks, and we look forward to welcoming you back again in the future.
Best regards, Robin and Team at Honda Cambridge Service Division
I have had nothing but first class…
I have had nothing but first class service from John Banks Colchester, during my purchase of a scooter and subsequent visits. The staff are friendly and very efficient. Free coffee is a bonus!
23 June 2026
Unprompted review
Reply from John Banks Group
Thank you for taking the time to leave us such a fantastic five-star review.
We're delighted to hear that you've received nothing but first-class service from the team at John Banks Honda Motorcycles Colchester, from purchasing your scooter through to your subsequent visits.
It's wonderful to know that our friendly and efficient team has made such a positive impression, and we're pleased you've been enjoying the complimentary coffee too – it's all part of making every visit as welcoming as possible!
Thank you for choosing John Banks Honda Motorcycles Colchester. We truly appreciate your support and look forward to seeing you again for many more enjoyable rides and visits in the future.
Best regards,
The John Banks Honda Motorcycles Colchester Team
The team took the time to explain…
The team took the time to explain everything clearly, which made the process straightforward. They kept me informed throughout, so I always knew what was happening. Whenever I had questions, they answered them patiently and in detail. It was exactly the level of support I needed. Great service as usual.
19 June 2026
Unprompted review
Reply from John Banks Group
Thank you for your fantastic five-star review.
We're delighted to hear that you found the whole process straightforward and that our team took the time to explain everything clearly. Keeping our customers informed throughout their journey and making sure every question is answered is something we pride ourselves on, so it's wonderful to know this made such a positive difference to your experience.
Your comment, "Great service as usual," means a great deal to us and lets us know we're consistently delivering the standard of service our customers expect.
Thank you once again for your continued support. We all look forward to welcoming you back to John Banks Suzuki Ipswich in the future.
Best wishes,
Adrian and the Team
John Banks Suzuki Ipswich
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