The two people I dealt with at Jessops York were friendly and helpful. I paid my deposit and the lens was sent for checking and servicing. The lens was returned within a week fully operational after a... See more
Company replied
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Nikon Travelite binoculars. Wanted for an outing the weekend - so expected tall order to order on Friday and get by Sunday. Jessops' price was lowest and website said if ordered by 4pm on Friday I c... See more
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Great experience at Jessops today, and very kind help from Sony representative. It's nice to know that I can still walk into a shop and find what I want, and with a nice personal service. Much appreci... See more
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I found an old camera at home, and it still had the film in it. I popped into the Meadowhall store where Charlie kindly removed the film and sent it off for it to be developed. He was professional, fr... See more
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Company details
About Jessops
Written by the company
Jessops is a British photographic retailing company with stores across the UK. It was established in 1935 by Frank Jessop in Leicester, United Kingdom.
Shop a huge range of cameras, lenses, photography/videography accessories, drones, gimbals, printers, optics and more at Jessops. UK stock only.
Visit our Website Shop Cameras Shop Drones Shop Lenses Shop AccessoriesContact info
Head Office, Network House, Globe Park, , SL7 1EY, Marlow, United Kingdom
- cs@jessops.com
- www.jessops.com
4.5
Excellent
15K reviews
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THROUGH A SET OF GLASSES DARKLY
Description could have been better in terms of construction of glasses and the notification of delivery in terms of leaving Jessops was not as good as most other suppliers. And why a package the size of two combs should need delivery in a box that wouldn't go through a letter box?
7 August 2026
Good packaging and produce delivered as…
Good packaging and produce delivered as promised.
Good service all round.
7 August 2026
It was fine.
8 August 2026
Efficient process from placing order to…
Efficient process from placing order to delivery. DPD courier pleasant and organised.
Continues the good reputation from a reputable company.
8 August 2026
Prompt delivery and product was perfect
22 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Jessops are great, but DPD are destroying their business
Jessops are great, but dpd are failing every delivery, I have caught them out on lies about failed deliveries via our cctv, even the depot manager said the driver was lying about the delivery. This has happened on both my deliveries. Can’t use jessops again because they only use DPD and I don’t trust them. Sorry Jessops
6 August 2026
Unprompted review
Reply from Jessops
Dear David,
Thanks so much for your feedback.
We're truly sorry to hear about the difficulties you've experienced with our delivery partner. We understand your frustration and disappointment with the repeated issues.
We appreciate you bringing this to our attention, and we are actively reviewing our delivery services to ensure a better experience for all our customers. Your feedback is invaluable as we are always looking for opportunities improve our customer experience.
Kind regards,
The Jessops Customer Service Team
Overall a good experience.
No problem at all with the delivery but to put two flat cardboard elipse viewing eyeglasses in an 8" x 7" x 4" box, with packing paper seemed a little unnecessary, especially as I then had to get rid of the packaging.
A flat card backed envelope would have done the trick.
5 August 2026
Great product at reasonable price
Great product at reasonable price. Delivery was prompt.
4 August 2026
Reply from Jessops
Dear Nathan,
Thank you for your feedback. We really appreciate you sharing your experience and your support! We hope you are enjoying your Canon EF-S 10-18mm lens!
Kind regards,
The Jessops Customer Service Team
I received a very quick service
I received a very quick service. Collection day to suit myself. Everything complete in less than a week of having a quote. Very pleased.
6 August 2026
Unprompted review
Reply from Jessops
Dear Christopher,
Thanks so much for your feedback. We're so pleased you enjoyed a 5* experience with Jessops!
Kind regards,
The Jessops Customer Service Team
Eclipse glasses. Quick delivery
Quick delivery. Glasses all ready for the solar eclipse on Wed!
30 July 2026
Reply from Jessops
Dear Patricia,
Thanks so much for sharing your feedback.
We're delighted you enjoyed your Jessops experience and we hope you enjoy the upcoming solar eclipse!
Kind regards,
The Jessops Customer Service Team
Delivery could be made simpler
All good though don't this item had to be pin identification. It.meant the delivery driver had to return instead of putting in secure locked post box. Perhaps need to reassess delivery procedures for low cost items.
31 July 2026
Ordering my DJI was very quick and…
Ordering my DJI was very quick and simple, and the delivery was precise and I was informed each step of the way
28 July 2026
Reply from Jessops
Dear Saniel,
Thank you for your feedback.
We're so pleased to see you found your Jessops experience so easy and efficient. We hope you are enjoying your new DJI Mini 5 Pro Combo!
Kind regards,
The Jessops Customer Service Team
Excellent service from Jessops
Assistant was very helpful and the whole process was very efficient and quick.
31 July 2026
Unprompted review
Reply from Jessops
Dear Maureen,
Thank you for your feedback - we really appreciate your support!
Kind regards,
The Jessops Customer Service Team
Very helpful and knowledgeable staff.
28 July 2026
Reply from Jessops
Dear Maureen,
Thanks so much for sharing your lovely comments! We hope you are enjoying your new Sigma 20-200mm lens!
Kind regards,
The Jessops Customer Service Team
Eclipse glasses
Item was in stock and available within 3-5 days, unlike the supplier on Amazon which said 12-15 days (after order placed). So I cancelled the Amazon order and the product came from JESSOPS in 3 days. Well packed.
4 August 2026
Reply from Jessops
Dear Nicola,
Thank you for your feedback. We're delighted you enjoyed a 5* experience with Jessops!
We look forward to assisting you in the future.
Kind regards,
The Jessops Customer Service Team
Delivered very quickly
Very fast delivery. Item as described and very well packed. Secure delivery using PIN.
1 August 2026
Reply from Jessops
Dear Julie,
Thanks so much for sharing your feedback, we're so pleased you enjoyed a 5* experience with Jessops!
Kind regards.
The Jessops Customer Service Team
Easy to order
Easy to order. Product as described. Totally in necessary to send it by secure courier. A second class stzz as mo would have been fine.
3 August 2026
Reply from Jessops
Dear Mr Price,
Thank you for your feedback.
The majority of our orders are high value items and the secure delivery ensures the safety of our customer's parcels which is incredibly important to us however we do appreciate your comments. We're also delighted to see you enjoyed your Jessops experience overall!
Kind regards,
The Jessops Customer Service Team
Fantastic to still have a High Street…
Fantastic to still have a High Street Name that we can go too for info and good advice. I purchased and part exchanged for a great deal.
25 July 2026
Reply from Jessops
Dear Richard,
We are so pleased to hear our Jessops Shrewsbury team provided you with helpful information and advice, leading to a great deal! We appreciate your kind words and hope you are enjoying your new Tamron 18-300mm lens!
Kind regards,
The Jessops Customer Service Team
Great experience at Jessops today
Great experience at Jessops today, and very kind help from Sony representative. It's nice to know that I can still walk into a shop and find what I want, and with a nice personal service. Much appreciated - so MUCH better than buying something online.
1 August 2026
Reply from Jessops
Dear Caroline,
Thank you for your feedback.
We're delighted you had such a fantastic experience at our Jessops Kingston store - we really appreciate your kind words and we hope you're enjoying your new Sony A6700!
Kind regards,
The Jessops Customer Service Team
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