Jessops Reviews 

14,589
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 555 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly, knowledgeable staff for providing exceptional service and going the extra mile to assist with purchases. Many are satisfied with the products, finding them in perfect condition and accurately described. The delivery service is consistently highlighted for its speed, efficiency, and good communication, with items often arriving promptly and securely packed. However, some customers also noted issues with order fulfillment and delivery. A few experienced slow dispatch times and extended delivery dates, while others reported problems with courier services, including missed deliveries or inadequate packaging. There were also occasional instances of incomplete orders or difficulties with click-and-collect services.

What people talk about most

Product

Clients share positive opinions on product, with many expressing satisfaction with the quality and condition... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising their helpfulness, professionalism, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, often praising its speed and... See more

Service

Users describe positive interactions with service, with many customers reporting great, efficient, and... See more

Order

People report ambiguous experiences with order, with some customers finding the ordering process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service from Rafael and Ben. DPD as per usuall failed and lied about attempting to deliver an item. DPD being incompetant didnt see our cctv. However, Jessops to the rescue and went above and be... See more

Rated 5 out of 5 stars

Delivered on time, good communication, product in perfect condition. One thing to point out though is that the delivery is a bit over-the-top - I ordered 5x almost weightless card solar eclipse glasse... See more

Rated 5 out of 5 stars

The two people I dealt with at Jessops York were friendly and helpful. I paid my deposit and the lens was sent for checking and servicing. The lens was returned within a week fully operational after a... See more

Company replied

Rated 5 out of 5 stars

Nikon Travelite binoculars. Wanted for an outing the weekend - so expected tall order to order on Friday and get by Sunday. Jessops' price was lowest and website said if ordered by 4pm on Friday I c... See more

Company replied


Company details

  1. Photo Shop
  2. Binoculars Store
  3. Camera Store
  4. Photo Lab
  5. Photo Printing Service
  6. Telescope Store

About Jessops

Written by the company

Jessops is a British photographic retailing company with stores across the UK. It was established in 1935 by Frank Jessop in Leicester, United Kingdom.

Shop a huge range of cameras, lenses, photography/videography accessories, drones, gimbals, printers, optics and more at Jessops. UK stock only.

Visit our Website Shop Cameras Shop Drones Shop Lenses Shop Accessories

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

15K reviews

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4.5

All reviews

(14,589)

509 reviews in the last 12 months

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Rated 5 out of 5 stars

Eclipse glasses

Item was in stock and available within 3-5 days, unlike the supplier on Amazon which said 12-15 days (after order placed). So I cancelled the Amazon order and the product came from JESSOPS in 3 days. Well packed.

4 August 2026
Rated 5 out of 5 stars

Delivered very quickly

Very fast delivery. Item as described and very well packed. Secure delivery using PIN.

1 August 2026
Jessops logo

Reply from Jessops

Dear Julie,

Thanks so much for sharing your feedback, we're so pleased you enjoyed a 5* experience with Jessops!

Kind regards.

The Jessops Customer Service Team

Rated 5 out of 5 stars

Easy to order

Easy to order. Product as described. Totally in necessary to send it by secure courier. A second class stzz as mo would have been fine.

3 August 2026
Rated 5 out of 5 stars

Great experience at Jessops today

Great experience at Jessops today, and very kind help from Sony representative. It's nice to know that I can still walk into a shop and find what I want, and with a nice personal service. Much appreciated - so MUCH better than buying something online.

1 August 2026
Rated 5 out of 5 stars

Simple trade in process

Simple trade in process, helpful staff, quick turnaround.

31 July 2026
Unprompted review
Jessops logo

Reply from Jessops

Dear Ben,

Thanks so much for sharing your feedback - we're so pleased you enjoyed an easy and efficient trade-in process!

We look forward to assisting you in the future!

Kind regards,

The Jessops Customer Service Team

Rated 5 out of 5 stars

Joseph in York was terrific

Joseph in York was terrific: great advice, excellent communication and painless exchange / refund transaction.

30 July 2026
Jessops logo

Reply from Jessops

Dear Mr Campbell,

Thanks so much for sharing your feedback - our Jessops York team really appreciate your kind words.

Kind regards,

The Jessops Customer Service Team

Rated 5 out of 5 stars

Received a great service

Received a great service, and the product I ordered was dispatched very quickly. Thank you

31 July 2026
Jessops logo

Reply from Jessops

Dear Warren,

Thank you for sharing your feedback, we really appreciate it. We hope you enjoy your solar eclipse viewing!

Kind regards,

The Jessops Customer Service Team

Rated 5 out of 5 stars

Packaging is definitely OTT

Delivered on time, good communication, product in perfect condition. One thing to point out though is that the delivery is a bit over-the-top - I ordered 5x almost weightless card solar eclipse glasses and they arrived in a large box via a courier and a PIN code to receive the delivery. A small envelope through the post would have more than sufficed.

31 July 2026
Rated 5 out of 5 stars

Great Support

Great service from Rafael and Ben. DPD as per usuall failed and lied about attempting to deliver an item. DPD being incompetant didnt see our cctv. However, Jessops to the rescue and went above and beyond to help me get my lens before my holiday. This is what professional and caring customer service looks like. DPD is beyond bad.

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Professional

Professional, well explained and informative. Very polite staff.

27 July 2026
Jessops logo

Reply from Jessops

Dear William,

Thank you for your feedback. We're delighted to hear you found the team so helpful and polite.

We look forward to assisting you in the future.

Kind regards,

The Jessops Customer Service Team

Rated 5 out of 5 stars

Good price

Good price . Fast delivery

30 July 2026
Jessops logo

Reply from Jessops

Dear Teresa,

Thank you for your feedback - we really appreciate your support!

Kind regards,

The Jessops Customer Service Team

Rated 5 out of 5 stars

Jessop’s a shop where you matter.

Yesterday I had the pleasure of being served by a very pleasant and knowledgeable young lady at your Meadowhall shop. Georgia was everything we used to expect and get from a professional al shop assistant, but frequently lacking these days. After travelling 76 miles round trip, due to a few disappointing online purchase attempts from other “supposedly reputable companies”, we decided that spending £500 required a face to face shop experience. We were not disappointed. So glad we decided to visit Jessop’s because we left the shop feeling extremely happy both with our purchase and with our service.

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Selling my Nikon camera and lens

Decided to sell my Nikon camera and lens so contacted a number of companies for a valuation. With Jessops website it was very easy to submit details and the valuation was received very quickly. The quotation was significantly higher than the camera company I purchased the equipment from and was not dependent on purchasing something. Their evaluation of the equipment was the same as mine and did not reduce the valuation after physical inspection. The Jessops team, in shop and online, were very professional and made the whole experience straightforward Very happy and would highly recommend them if you have camera equipment to sell

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Staff were very helpful has I w to…

Staff were very helpful has I wanted to trade in for a new camera the process was explained and I was happy to take the deal, Thank you Jessops

20 July 2026
Jessops logo

Reply from Jessops

Dear Colin,

Thanks so much for sharing your feedback - we're so happy to see you enjoyed a 5* customer experience with Jessops!

Kind regards,

The Jessops Customer Service Team

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