I ordered eclipse glasses as I had seen an article about the cheap Amazon ones not always protecting your eyes properly and I knew Jessops ones would be good. I was a bit worried in case they took lon... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
The two people I dealt with at Jessops York were friendly and helpful. I paid my deposit and the lens was sent for checking and servicing. The lens was returned within a week fully operational after a... See more
Company replied
Nikon Travelite binoculars. Wanted for an outing the weekend - so expected tall order to order on Friday and get by Sunday. Jessops' price was lowest and website said if ordered by 4pm on Friday I c... See more
Company replied
I found an old camera at home, and it still had the film in it. I popped into the Meadowhall store where Charlie kindly removed the film and sent it off for it to be developed. He was professional, fr... See more
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Company details
About Jessops
Written by the company
Jessops is a British photographic retailing company with stores across the UK. It was established in 1935 by Frank Jessop in Leicester, United Kingdom.
Shop a huge range of cameras, lenses, photography/videography accessories, drones, gimbals, printers, optics and more at Jessops. UK stock only.
Visit our Website Shop Cameras Shop Drones Shop Lenses Shop AccessoriesContact info
Head Office, Network House, Globe Park, , SL7 1EY, Marlow, United Kingdom
- cs@jessops.com
- www.jessops.com
4.5
Excellent
15K reviews
Asks customers to review
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Good customer service
Good customer service. Came through in the end after disastrous hold up with delivery from courier. ordered solar glasses, that at the time were like gold dust, glasses were good quality
8 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great Service
Very straightforward process and good price achieved. I could have tried selling equipment on other platforms and possibly got slightly more but this was competitive enough without the faff.
Great response times too
21 August 2026
Unprompted review
Reply from Jessops
Dear Colin,
Thanks so much for your feedback. We're so pleased you found our trade-in process so easy and smooth!
Kind regards,
The Jessops Customer Service Team
Reply from Jessops
Dear Rosalind,
Thanks so much for your feedback, we really hope you had a great time viewing the solar eclipse!
Kind regards,
The Jessops Customer Service Team
Very easy and quick service
Very easy and quick service, from getting a quote, to collection and payment.
Would highly recommend.
20 August 2026
Unprompted review
Reply from Jessops
Dear Julie,
Thanks so much for your feedback. We really appreciate you sharing your positive experience with Jessops!
Kind regards,
The Jessops Customer Service Team
Great eclipse glasses!
24 July 2026
Reply from Jessops
Dear Lorraine,
Thank you for your feedback - we hope you enjoyed your solar eclipse viewing!
Kind regards,
The Jessops Customer Service Team
Purchase process was straightforward
Purchase process was straightforward. Good customer communication & timely delivery.
10 August 2026
Reply from Jessops
Dear Mike,
Thank you for your feedback - we really appreciate your kind words. We hope you enjoyed your solar eclipse viewing!
Kind regards,
The Jessops Customer Service Team
Ordered eclipse -viewing 'spectacles'…
Ordered eclipse -viewing 'spectacles' and they were very good.
4 August 2026
Reply from Jessops
Hello,
Thanks so much for sharing your experience - we're so glad you enjoyed the eclipse!
Kind regards,
The Jessops Customer Service Team
Reply from Jessops
Dear Michael,
Thank you for your feedback, we really appreciate it!
Kind regards,
The Jessops Customer Service Team
Ordered some solar eclipse glasses at…
Ordered some solar eclipse glasses at relatively short notice. The site did not guarantee a delivery date but they arrived in time and with a secure delivery.
9 August 2026
Reply from Jessops
Hello,
Thank you for your feedback - we hope you enjoyed your solar eclipse experience!
Kind regards,
The Jessops Customer Service Team
helpful staff an serice
11 August 2026
Reply from Jessops
Dear Philip,
Thank you for your feedback, we really appreciate your support!
Kind regards,
The Jessops Customer Service Team
TradeIn team is Superb
The tradeIn team is really superb and always there to respond your queries and requests. I am very happy with their service.
14 August 2026
Unprompted review
Reply from Jessops
Hello,
Thanks so much for sharing your feedback, we really appreciate your kind words!
Kind regards,
The Jessops Customer Service Team
Outstanding service from Sam and store manager Pranav at Jessops on Oxford Street
I was trying to find solar eclipse glasses when they were selling out everywhere, and Sam went completely above and beyond to help me. She was incredibly kind and attentive, kept me updated and made sure I managed to get a pair!
When I collected them, Pranav was equally brilliant. He was extremely knowledgeable, enthusiastic and took the time to make sure I had everything I needed.
Sam and Pranav are fantastic representatives of Jessops and exactly the kind of people every company should want on its team. Exceptional customer service from beginning to end. Thanks so much to you both!
10 August 2026
Unprompted review
Reply from Jessops
Hello,
Thank you for your feedback.
We are so happy to hear about your exceptional experience with our team, especially during such a high-demand time.
It's wonderful to know that our colleagues provided such attentive and knowledgeable service, ensuring you were well taken care of. We truly appreciate you sharing your positive feedback!
Kind regards,
The Jessops Customer Service Team
Abysmal customer and despatch experience
Easy to order and pay, but dispatch and follow up was abysmal. I order 4 filters, I heard nothing about a delivery forecast, I chased it up only to be told that one of the filters has still not arrived... I asked for thd three they had in stock to be delivered, they arrived eventually, I called to ask for an update, they said it was in their warehouse and would be despatched soon ... I chased it up again only to be told its STILL in warehouse and would be despatched next week.... I cancelled the order ... very poor customer service especially after I had to chase them up .... won't buy from them again.
14 August 2026
Unprompted review
Reply from Jessops
Dear Michael,
Thank you for your feedback.
We sincerely apologise for any inconvenience caused.
Unfortunately we experienced some unforeseen delays in transferring the final item from our warehouse to dispatch centre which I understand the team did communicate. We have reviewed the situation with our internal courier to help mitigate the affect any such delays has on customers in the future.
Kind regards,
The Jessops Customer Service Team
Solar eclipse glasses delivered promptly
8 August 2026
Reply from Jessops
Dear Helen,
Thanks so much for sharing your comments - we hope you enjoyed the solar eclipse!
Kind regards,
The Jessops Customer Service Team
Reply from Jessops
Dear Alan,
Thank you for your feedback. We're delighted you enjoyed a 5* experience with Jessops!
We look forward to welcoming you back in the future.
Kind regards,
The Jessops Customer Service Team
Reply from Jessops
Dear Mrs Ducker,
Thanks so much for your feedback, we hope you enjoyed your solar eclipse viewing!
Kind regards,
The Jessops Customer Service Team
Eclipse enablers!!…
Hi quality product (purchased online) which made viewing the eclipse a far more interesting and rewarding experience. Efficient delivery with good communication throughout - Thank you JESSOPS!
10 August 2026
Reply from Jessops
Dear Rebecca,
Thanks so much for your feedback. We really appreciate your support and we're so glad you enjoyed the solar eclipse!
Kind regards,
The Jessops Customer Service Team
Placed an order for a drone and paid…
Placed an order for a drone and paid for it then were told it was out of stock and will send when in stock that was 2 months ago I found out this drone had been discontinued a mounts or so ago when I emailed them today they said they only had just found out yesterday also they advertised it as a pro drone but only was going to send a none pro drone
Very bad customer care response, just to make a point jessops still say it was not the pro advertised here it is you can’t deny it
DJI Mini 3 Pro
Drone - 4K
HDR Video ...
€279.00
Jessops
+£2.99 delivery
Store rating 4....
13 August 2026
Unprompted review
Reply from Jessops
Dear Andy,
Thank you for your feedback.
When your order was placed, the DJI Mini 3 was shown on our website as “Available to order – awaiting stock”. This means that the item was not in stock at the time of purchase and was awaiting further stock from our supplier. While we appreciate that the length of the wait has been frustrating, we did not indicate that the item would be available sooner.
We would also like to clarify that the product ordered was a DJI Mini 3, rather than the DJI Mini 3 Pro. The order confirmation and product purchased were for the Mini 3, so we would not have expected a Pro model to be supplied.
We appreciate that the delay was disappointing, and we apologise for the frustration this has caused. However, we hope this clarifies that the product was correctly advertised and that the order was placed for the Mini 3, with the stock status indicating that it was awaiting availability.
Kind regards,
The Jessops Customer Service Team
I received my eclipse glasses on time…
I received my eclipse glasses on time and provided the necessary protection for my eyes during the partial eclipse. The eclipse was successfully observed using the Jessops filter glasses.
6 August 2026
Reply from Jessops
Dear Simon,
Thanks so much for your feedback. We're so pleased we could help you enjoy the solar eclipse!
Kind regards,
The Jessops Customer Service Team
I’m busy at this time so I haven’t test it
I’d received yesterday and checked. There is missing ‘us-sub flash’. It should be 7 items but there is only 6 items
7 August 2026
Reply from Jessops
Dear Hari,
Thank you for your feedback. We're delighted you enjoyed your overall Jessops experience and we're glad to see the final item was successfully delivered on 12/08.
Kind regards,
The Jessops Customer Service Team
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