Handover specialist Josh had showed me the car before signing the documents. good new tyres,and happy in general with the car condition. Only one thing is there no floor mat and spare tyre provide.
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Review summary
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Reviews shaping this summary
We part exchanged with Hippo and the whole process was smooth, friendly and customer focussed. Bailey who handled the sale was excellent and incredibly helpful at every point. Overall we had a very po... See more
Company replied
Had a great experience from the get go. Crystal was amazing in helping me get a new car whilst helping sort the return of my old one and on the day of transfer Raphael was efficient, polite and inform... See more
Company replied
From identifying a car that I liked online over the weekend, through to making the appointment, testing the car and negotiating the best deal and package for me, I was very impressed with the team at... See more
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Company details
About Hippo Motor Group
Written by the company
Welcome to Hippo Motor Group
Hippo Motor Group is one of the UK’s leading automotive specialists, helping customers find, finance, lease and drive away in the perfect vehicle.
As a family-owned business with more than 60 years of experience in the motor trade, we’ve built our reputation on delivering expert advice, great value and a hassle-free experience from start to finish.
Whether you’re looking for:
- Personal car leasing
- Business car leasing
- Vehicle finance
- New and used cars
- Vans
- Prestige vehicles
Our award-winning team is here to help every step of the way.
From first enquiry to vehicle handover and aftercare support, we aim to make the whole process simple, transparent and enjoyable. Every vehicle prepared by Hippo goes through rigorous quality checks at our state-of-the-art preparation centre, giving customers confidence in their next vehicle.
We’re proud to support thousands of motorists across the UK with access to a wide choice of vehicles, nationwide delivery, dedicated account managers and flexible finance solutions.
If you’ve experienced Hippo Motor Group, we’d love to hear your feedback. Your review helps us continue improving and helps future customers choose a company they can trust.
The perfect vehicle. The right deal. The Hippo experience.
Contact info
United Kingdom
- www.hippomotorgroup.com
4.3
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Had a great experience buying my first…
Had a great experience buying my first car on finance, my account manager Alex got my finance arranged quickly and Matt at the dealership was quick and efficient when we collected the car.
They were also very understanding with me changing my collection date multiple times and turning up early to collect the car!
Super impressed with them all.
18 July 2026
Unprompted review
Josh was super helpful went through the…
Josh was super helpful went through the process efficiently and I left a happy man.
17 July 2026
Unprompted review
Reply from Hippo Motor Group
Hi Kieran,
Thank you for your feedback. We’re delighted to hear Josh was so helpful and guided you through the process efficiently. It’s great to know you left as a happy customer. We really appreciate your kind words and support.
Team Hippo
Very friendly and good customer service.
Very friendly and good customer service. Served by Raphel O Sullivan.
17 July 2026
Unprompted review
Reply from Hippo Motor Group
Hi Hari,
Thank you for your feedback. We’re delighted to hear you received friendly, excellent customer service from Raphael O'Sullivan. We really appreciate your kind words and support.
Team Hippo
The whole process was made easy with a…
The whole process was made easy with a very helpful, polite and knowledgeable staff guiding me through the process.
17 July 2026
Unprompted review
Reply from Hippo Motor Group
Hi Bob,
Thank you for your feedback. We’re delighted to hear our team made the whole process easy and provided helpful, polite, and knowledgeable support throughout. We really appreciate your kind words and support.
Team Hippo
Josh explained everything to us and…
Josh explained everything to us and made sure we had a chance to look round the car etc. Brilliant service
17 July 2026
Unprompted review
Reply from Hippo Motor Group
Hi Claire,
Thank you for your wonderful feedback. We’re delighted to hear Josh took the time to explain everything clearly and made sure you had the opportunity to look around your new car before driving away. It’s fantastic to know you received such brilliant service. We truly appreciate your kind words and support.
Team Hippo
Amazing service from Josh
Amazing service from Josh, arrived late due to train issues and this wasnt a problem. Assisted with sorting the tax on the vehicle, ready for me to drive away.
17 July 2026
Unprompted review
Reply from Hippo Motor Group
Hi Zara,
Thank you for your wonderful feedback. We’re delighted to hear Josh provided such amazing service and made your collection experience smooth, even with the delay to your arrival. It’s great to know he helped sort the vehicle tax so everything was ready for you to drive away. We truly appreciate your kind words and support.
Team Hippo
David L - great man!
I love my new car! David L delivered it to me and was great…. He called an hour and a half before arrival, could answer every question I have about the car and put up with me being over excited! He explained all the documents and was generally a really nice, helpful man, thank David!!
16 July 2026
Unprompted review
Reply from Hippo Motor Group
Hi Pia,
Thank you for your wonderful feedback. We’re delighted to hear you’re loving your new car! It’s fantastic to know David L provided such a great delivery experience, kept you informed of his arrival, answered all your questions, and took the time to explain everything clearly. We’ll be sure to pass on your kind words to David. Thank you for your support, and we hope you enjoy every mile in your new car.
Team Hippo
Reply from Hippo Motor Group
Hi Chris,
Thank you for your feedback. We’re delighted to hear Alan provided a great delivery experience and an excellent handover. We’ll be sure to pass on your kind words to him. Thank you for your support.
Team Hippo
I dealt with Ravi and Liam when picking…
I dealt with Ravi and Liam when picking up my new Mini Cooper. The whole process was very smooth and very stress free! I highly recommend Hippo Moto group
16 July 2026
Unprompted review
Reply from Hippo Motor Group
Hi Bina,
Thank you for the fantastic feedback! We’re delighted to hear Ravi and Liam made collecting your new Mini Cooper such a smooth and stress-free experience. We really appreciate your recommendation and kind words.
Team Hippo
Alan was really helpful called before…
Alan was really helpful called before arriving went all through the car with me really friendly
16 July 2026
Unprompted review
Reply from Hippo Motor Group
Hi S.H,
Thank you for the great feedback! We’re delighted to hear Alan kept you informed before arriving, took the time to go through everything with you, and provided such friendly service. We really appreciate your kind words.
Team Hippo
We had a very good experience dealing…
We had a very good experience dealing with Hippo Motor group, our first contact was with Daniel who was very helpful in finding us a car very quickly after listening to what we were exactly after. The day of pick up we dealt with Matt at the Peterborough branch who made it such an easy process on the day.
15 July 2026
Unprompted review
Reply from Hippo Motor Group
Hi Rhys,
Thank you for the fantastic feedback! We’re delighted to hear Daniel quickly found the right car for you after listening to exactly what you were looking for, and that Matt made collection at our Peterborough branch such an easy experience. We really appreciate your kind words.
Team Hippo
Disappointing customer service during purchasing experience
Purchased a car over 3 weeks ago (which we're enjoying) but unfortunately still waiting for the initial £99 deposit to be returned. Customer service has been disappointing past initial purchase. Promises to return calls are unfulfilled.
24 June 2026
Unprompted review
Reply from Hippo Motor Group
Hi Hannah,
I'm very sorry to hear that you are still waiting for a refund.
Unfortunately i've not been able to locate an order with the details available in your review.
Please can you email customercare@hippomotorgroup.co.uk [customercare@hippomotorgroup.co.uk] quoting ticket number 106052 so we can urgently look into this?
Thanks - Chris, Customer Experience Manager
Great service from Start to finish
Great service from Start to finish.
Lewis Smith and Matt Curtis have been brilliant.
12 July 2026
Unprompted review
Reply from Hippo Motor Group
Hi Samuel,
Thank you for your wonderful feedback. We’re delighted to hear you received great service from start to finish and that Lewis Smith and Matt Curtis were brilliant throughout your experience. We truly appreciate your kind words and support.
Team Hippo
My experience was mint
My experience was mint. Rehan assisted to ensure a smooth transition. Not leaving out Kamal who initiated the entire process was fantastic likewise.
Overall great experience dealing with Hippo Motors.
11 July 2026
Unprompted review
Reply from Hippo Motor Group
Hi,
Thank you for your wonderful feedback. We’re delighted to hear you had a great experience with Hippo Motors. It’s fantastic to know Rehan ensured everything went smoothly and that Kamal made such a great start to the process. We truly appreciate your kind words and support.
Team Hippo
Car as described and in great…
Car as described and in great condition. Thanks Rafael for the car handover. Smooth process
11 July 2026
Unprompted review
Reply from Hippo Motor Group
Hi Lauren,
Thank you for your feedback. We’re delighted to hear your car was exactly as described and in great condition. It’s great to know Rafael provided a smooth handover and made the process easy. We really appreciate your kind words and support.
Team Hippo
Matt was fantastic
Matt was fantastic, very professional and dealt with car handover efficiently
11 July 2026
Unprompted review
Reply from Hippo Motor Group
Hi Tia,
Thank you for your feedback. We’re delighted to hear Matt provided a fantastic experience and handled your car handover professionally and efficiently. We really appreciate your kind words and support.
Team Hippo
Dealt with Bilal first he had the…
Dealt with Bilal first he had the patience of a saint with me as I was very picky with the car that wanted but we got there in the end.
Dealt woth Matt when collecting the car he was brilliant helped with all the questions i had about the new car and he was amazing with everything.
Thank yoh so much to both very happy customer here.
11 July 2026
Unprompted review
Reply from Hippo Motor Group
Hi Tania,
Thank you for your wonderful feedback. We’re delighted to hear Bilal was so patient in helping you find the right car and that Matt made your collection experience just as enjoyable by answering all your questions and providing excellent support. We’ll be sure to pass on your kind words to them both. Thank you for your support, and we’re thrilled to hear you’re such a happy customer.
Team Hippo
Graham
Graham, the very nice man who delivered the car to me was amazing. Very friendly and helpful. The car itself was not as described and I am looking further into this. However this has nothing to do with Graham and would definitely recommend him and his companies services
7 July 2026
Unprompted review
Reply from Hippo Motor Group
Hi Carol,
Thank you for taking the time to leave your review. We're delighted to hear Graham provided such friendly and helpful service, and we'll be sure to pass on your kind words to him.
We're sorry to hear the car wasn't as described, and we appreciate you bringing this to our attention. If you haven't already, please get in touch with our team so we can look into this for you. Thank you for your recommendation.
Team Hippo
Terrible company
Terrible company. This review is based on my son’s experience. We both bought cars from them and to be honest everything was fine for me but I really feel for my son. Issue 1 - When car arrived the bodywork was in poor condition. They took car back and had it fixed. He was without a car for 2 weeks. Recompense was £12 daily allowance for taxis but he would have to pay and claim back with receipts. He didn’t make a claim as the hassle he had to get car fixed was terrible. Issue 2 - When car was returned to him he inspected it with a fine tooth comb and discovered a nail in the tyre. After negotiating hippo agreed to get it sorted out. However due to my son been off work with an injury the car hasn’t moved much except for a few visits to doctors. He went to get it fixed but it is unrepairable and needs replaced. Hippo have refused to pay for a new tyre. Reason being is he has driven the car. This lead to Issue 3 - while car was away being fixed with issue 1 they had to take under plate off to get bumper off. However on 27th we decided to take a very short trip when there was an almighty clatter. On inspection the front of the underplate had become detached. It became very clear it had not been fixed correctly and completely destroyed the under plate which is now needing replaced. My son has emailed pics and spoken with Hippo who have refused to fix this issue. Bearing in mind he has a 3 month warranty they are refusing to take issues on board. My son has asked if a complaint could be raised and speak to a manager both of which have been refused and the matter closed by Hippo. Avoid avoid avoid.
9 July 2026
Unprompted review
Reply from Hippo Motor Group
Hi Louise,
I am sorry to read about your son’s experience.
I have reviewed the linked case and can see that remedial work was previously completed, following which the customer confirmed he was satisfied with the repairs. Further concerns have since been raised and are now subject to a senior review of the full history and available evidence.
We will continue to address the matter directly with the customer through the appropriate complaints process.
Thanks,
Chris – Customer Experience Manager
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