All the staff at Hays Westbourne are extremely helpful, especially Sophie this time round. With having to cancel a river cruise on the Rhine because the water level was too low, she has helped us book... See more
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Simon was so helpful & patient whilst I was choosing between the options he had provided. He chose various holidays and kept within my budget and didn’t try to upsell on cost. I’d highly recommend Si... See more
Company replied
It’s always a pleasure to go to Hays Westbourne! All the staff are so helpful, attentive, friendly and always have smiles on their faces! Paula and Simon were so, so kind yesterday helping me to... See more
Company replied
Have used Hayes Travel for various holidays. This is our first cruise so found the help and information given on accommodation, location, dress code very useful. They are always friendly and nothing t... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
68 Poole Road, BH4 9DZ, Westbourne, United Kingdom
- 01202 765406
4.9
Excellent
794 reviews
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Overall an easy going holiday booking…
Overall an easy going holiday booking experience because we knew exactly what we wanted, but the exact cost of the holiday was a bit long winded and complicated.
7 August 2026
Very helpful staff!
All the staff at Hays Westbourne are extremely helpful, especially Sophie this time round. With having to cancel a river cruise on the Rhine because the water level was too low, she has helped us book another cruise on an ocean cruise.
7 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Knowledgeable efficient helpful staff…
Knowledgeable efficient helpful staff who sorted out all requirements
5 August 2026
Reply from Hays Travel - Westbourne
Thank you for your review. It's much appreciated :) Paula
Sean is the most helpful caring person
Sean is the most helpful caring person. Who makes booking a cruise easy with good results
4 August 2026
Very helpful and friendly service.Much…
Very helpful and friendly service.Much appreciated
4 August 2026
Reply from Hays Travel - Westbourne
Thank you for your comments. It was a pleasure to help you with your trip. I look forward to seeing you again in the future. Rebecca
It’s always a pleasure to go to Hays…
It’s always a pleasure to go to Hays Westbourne!
All the staff are so helpful, attentive, friendly and always have smiles on their faces!
Paula and Simon were so, so kind yesterday helping me to book my holiday!
I wouldn’t go anywhere else but Hays Westbourne!!
1 August 2026
Reply from Hays Travel - Westbourne
Thank you so much for such a lovely review. We are always happy to help :) Paula
Simon was so helpful & patient whilst I…
Simon was so helpful & patient whilst I was choosing between the options he had provided. He chose various holidays and kept within my budget and didn’t try to upsell on cost.
I’d highly recommend Simon and will keep in touch with him for my next holiday.
23 July 2026
Reply from Hays Travel - Westbourne
Thankyou so much for such a lovely review and I am so please that we were able to find you the holiday that you wanted :)
The young lad vas very helpfull and…
The young lad vas very helpfull and patient with what we wanted, help us with evey enquiry
28 July 2026
Reply from Hays Travel - Westbourne
Thank you for your lovely comments, I am glad we managed to help you out and get a lovely holiday to look forward to. We look forward to seeing you again soon.
Kind regards
Sean
Reply from Hays Travel - Westbourne
Thank you for booking with me again, I honestly didn't expect you to come in and book the same day from my phone call. It's always a pleasure to see you, and help you with your holiday plans.
Kind regards
Sean
Outstanding Service
Cannot praise highly enough the staff at Hays, Bournemouth. Always extremely professional and efficient, with the most welcoming and pleasant demeanour. Would not go anywhere else.
25 July 2026
Reply from Hays Travel - Westbourne
Thanks so much for your lovely words and its always such fun and a pleasure when you come in :)
Sean was knowledgable and very helpful
24 July 2026
Reply from Hays Travel - Westbourne
Thank you for booking with us, I am glad we managed to get you a lovely holiday to look forward to. Please feel free to give us a call if we can help any further, and we look forward to seeing you again soon.
Kind regards
Sean
Reply from Hays Travel - Westbourne
Thank you for your lovely 5-star review! I am so pleased to hear that you found our service to be efficient, helpful, and friendly. I appreciate your kind words.
Kind Regards
Tanya
Reply from Hays Travel - Westbourne
Thankyou so much for your kind comments
Reply from Hays Travel - Westbourne
Thank you for your review. I am glad to be of service and we will be in touch nearer the time to arrange your tickets. Rebecca :)
Hurrah for Hayes Travel
All staff are knowledgeable and efficient which helps to have a face to face meeting and able to discuss any holiday plans.
Sean is great and happy to answer my queries and research the locations.
13 July 2026
Reply from Hays Travel - Westbourne
Thank you for your lovely comments, I am glad we were able to get you booked on this fantastic holiday. Please feel free to let me know if you have any other questions and I will be happy to help. We look forward to seeing you again soon.
Kind regards
Sean
Hays as always were helpful &sorted out…
Hays as always were helpful &sorted out what we were looking for. When it’s complicated they make it simple.
9 July 2026
Reply from Hays Travel - Westbourne
I am glad we were able to help you find your perfect holiday
Have used Hayes Travel for various…
Have used Hayes Travel for various holidays. This is our first cruise so found the help and information given on accommodation, location, dress code very useful. They are always friendly and nothing too much trouble. Would not go anywhere else.
10 July 2026
Reply from Hays Travel - Westbourne
Thank you for your very kind comments. It was a pleasure to assist you in booking this fantastic trip. If you have any further questions please don't hesitate to contact us. We look forward to seeing you again soon.
Kind regards
Sean
Reply from Hays Travel - Westbourne
I am glad I was able to help, hope you have an amazing holiday
Tanya was very professional & helpful.
9 July 2026
Reply from Hays Travel - Westbourne
Thank you for your lovely feedback! I am so pleased to hear that you had such a positive experience.
Kind Regards
Tanya
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