Staff member amazing found us a great hotel,have a minor mobility problem at moment hotel has ramp at front reception and a lift for other floors .Hotel resturant on main street so accessible for peop... See more
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First class service,asked an received every thing. Rebecca is excellent at her job,nothing was a problem. For future reference l will always book at HAYS ??? That means with the gorgeous REBECCA.AT T... See more
Myself and my wife were looking for our first holiday in two years. As we had a great experience with Hays before we decided to return. We were taken immediately by Elaine, ca travel advisor who I hav... See more
Company replied
The staff were first class booking our holiday run through everything to make sure we understood everything cant praise them enough
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Forge Shopping Centre, G31 4EB, The Forge, United Kingdom
- 01415307830
4.9
Excellent
1K reviews
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Louise
Louise looked after us. She was really helpful and joy to deal with. Will definitely book with her again.
24 July 2026
I booked with hays travel at the forge…
I booked with hays travel at the forge Val was great at helping us book the holiday and so pleasant to talk to … X
23 July 2026
Staff member amazing found us a great…
Staff member amazing found us a great hotel,have a minor mobility problem at moment hotel has ramp at front reception and a lift for other floors .Hotel resturant on main street so accessible for people in wheelchairs and prams .
14 July 2026
Fantastic service from a very helpful…
Fantastic service from a very helpful travel agent Rebecca at Hays travel in the Forge Shopping Centre She was attentive, efficient, and made planning my trip effortless. Highly recommended.
22 July 2026
The staff were first class booking our…
The staff were first class booking our holiday run through everything to make sure we understood everything cant praise them enough
13 July 2026
Katrina and her staff go out there way…
Katrina and her staff go out there way to help you and make your visit very hapy when you leave 100%
20 July 2026
First class service,asked an received…
First class service,asked an received every thing. Rebecca is excellent at her job,nothing was a problem. For future reference l will always book at HAYS ??? That means with the gorgeous REBECCA.AT THE FORGE
20 July 2026
Very happy with the service everything…
Very happy with the service everything was explained no issues at all
20 July 2026
As always the staff ( tina) was a great…
As always the staff ( tina) was a great help, first class service
18 July 2026
Stress free visit as always
Stress free visit as always. Danielle got us the best deal on a city trip. She was friendly, helpful and efficient as always.
12 July 2026
Louise helped us get our holiday booked…
Louise helped us get our holiday booked with ease. First time to Portugal and we can't wait. The whole booking process was hassle free and easy.
13 July 2026
Elaine was very helpful listened to…
Elaine was very helpful listened to what I was looking for a got us the best she could.
11 July 2026
Val was very helpful and went out of…
Val was very helpful and went out of her way to get flights that suited me
10 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Elaine was very helpful and took her…very helpful staff
Elaine was very helpful and took her time to find best price and options for my flights
9 July 2026
Reply from Hays Travel - The Forge
Hi James thank you for your excellent review for Elaine, much appreciated and you feedback will be passed on
Friendly staff
I called on Sunday 5th july making an enquiry and the girl I dealt with was fantastic and listened to what I wanted and sorted it then went in on Monday 6th July and made the booking. Staff In the Parkhead Forge branch are fantastic
6 July 2026
Reply from Hays Travel - The Forge
Gerard Malone,
Thank you for your wonderful feedback! We're so pleased to hear that our team provided such fantastic service and made your booking experience so smooth. We appreciate your kind words!
Kind Regards
Hays Travel Hastings
Reply from Hays Travel - The Forge
Susan,
We're so pleased to hear that our team was able to assist you in booking your two city breaks. Thank you for sharing your positive experience!
Kind Regards
Hays Travel Hastings
Very helpful
Very cheery staff that put you at ease no sales gimmick just honest staff that know there job especially Elaine and val very helpful picking your holiday no pressure to buy
Wonderful
28 June 2026
Reply from Hays Travel - The Forge
Alan,
Thank you for your wonderful feedback! We are so pleased to hear that our staff, especially Elaine and Val, made your holiday selection an easy and enjoyable experience. We appreciate your kind words.
Kind Regards
Hays Travel Hastings
Myself and my wife were looking for our…
Myself and my wife were looking for our first holiday in two years. As we had a great experience with Hays before we decided to return. We were taken immediately by Elaine, ca travel advisor who I have to say was incredibly helpful. Elaine was patient enough to go through several different destinations and hotels to suit our needs and budget. We left after booking a holiday and we felt we had been looked after. I wish all travel companies were as efficient as hays and all staff were as professional and friendly as Elaine.
5 July 2026
Reply from Hays Travel - The Forge
Kevin McAllister,
Thank you for your wonderful feedback! We are so pleased to hear that our travel advisor provided such helpful and professional service, making your holiday booking experience a positive one. We hope you have a fantastic holiday!
Kind Regards
Hays Travel Hastings
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