Second time booking our cruise holiday with hays. Erica and the team at swinton are an absolute credit to Hays. Erica has again helped with everything- helping us find exactly what we wanted. Would de... See more
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This is our second time using Hays Travel -Swinton and we wouldn’t go anywhere else for our holiday’s ….. our rep Sara is always so helpful and very friendly, she actually make’s booking our holiday... See more
Company replied
I appreciated the help and support and good customer services offered by Jo at Swinton, she went above and beyond to try and find me a holiday within my price budget. Thank you Jo for all your effort... See more
Company replied
I always book my holidays at the Swinton Branch, wouldn't go anywhere else, the girls are great. Thank you so much Jo for finding us the best holiday.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
25 The Parade, M27 4BH, Swinton, United Kingdom
- 01614645530
4.9
Excellent
922 reviews
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Second time booking our cruise holiday…
Second time booking our cruise holiday with hays. Erica and the team at swinton are an absolute credit to Hays. Erica has again helped with everything- helping us find exactly what we wanted. Would definitely recommend booking with hays rather than online - we have moved further away but will still continue to book with Swinton hay’s because of the service :)
6 August 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great service by Sara
Rang up and gave Sara the brief by the time we got to store she had gone above and beyond and had a few options to show us. We chose one and booked. Great service 😃
6 August 2026
Reply from Hays Travel - Swinton
Good afternoon Mrs Armstrong, thank you so much for your lovely review. It was a pleasure to book your holiday to Ibiza. Thanks Sara :-)
It’s always a pleasure booking with…
It’s always a pleasure booking with Hays Travel. The staff are friendly and very helpful. It’s my favourite travel agent and it’s much easier than booking on line.
4 August 2026
Reply from Hays Travel - Swinton
Hi Robert, thank you for your lovely review! It was a pleasure seeing you in store again and booking your flights for you. Thanks, Megan :)
Amazing service off Sara in the Swinton…
Amazing service off Sara in the Swinton office. I can’t thank her enough for all her help in booking our holiday
4 August 2026
Reply from Hays Travel - Swinton
Afternoon Mrs Lincoln, thank you for your lovely reply, it was a pleasure booking you beautiful holiday for you both, thanks Sara :)
I appreciated the help and support and…
I appreciated the help and support and good customer services offered by Jo at Swinton, she went above and beyond to try and find me a holiday within my price budget. Thank you Jo for all your efforts in helping me find my holiday.
4 August 2026
Reply from Hays Travel - Swinton
Hi Iram, thank you so much for your lovely review and such kind words. It was a pleasure finding you and your mum your holiday. See you soon Jo :-)
Excellent
Excellent, the hole experience was great , especial your staff at Swindon branch , Sara .
1 August 2026
Reply from Hays Travel - Swinton
Afternoon Mr Silvers, thank you so much for your lovely reply, it was a pleasure booking your flight for you, thanks Sara :)
Very reassuring
Very reassuring. Kushi in the Swinton branch found everything I asked for. Good flight times, which are very important to me. Combined with the right hotel in my chosen area, within reach of everything I need. And within my budget. She could not have been more helpful. Thank you !!!
1 August 2026
Reply from Hays Travel - Swinton
Afternoon Mrs Haslingden, thank you so much for your lovely reply, it was a pleasure booking your holiday for you, thanks Khushi :)
Wouldn't book anywhere else
I always book my holidays at the Swinton Branch, wouldn't go anywhere else, the girls are great. Thank you so much Jo for finding us the best holiday.
23 July 2026
Reply from Hays Travel - Swinton
Hi Mia, thank you so much for your lovely review. Have the best time in Ibiza. Thanks Jo :-)
Professionalism right there 👌🏼
Jo and the rest of the staff were all friendly and welcoming, Jo was most helpful and prepared to go the extra mile to find the holiday I required
30 July 2026
Reply from Hays Travel - Swinton
Good Afternoon Alec, thank you so much for your lovely reply, it was a pleasure booking your holiday for you, thanks Jo :)
Always a great service
Always a great service , professional and knowledgeable, and such a great atmosphere highly recommend
29 July 2026
Reply from Hays Travel - Swinton
Good Afternoon Sophie, thank you so much for your lovely reply, it was a pleasure booking your next holiday for you, thanks Erica & Jo :)
Staff always makes you feel welcome,
Staff always makes you feel welcome,
Go out of there way to help you and find right holiday. Excellent service thank you.
19 July 2026
Reply from Hays Travel - Swinton
Morning Mrs Shepherd, thank you so much for your lovely reply, it was a pleasure booking your next holiday for you, thanks Sara :)
This is our second time using Hays…
This is our second time using Hays Travel -Swinton and we wouldn’t go anywhere else for our holiday’s ….. our rep Sara is always so helpful and very friendly, she actually make’s booking our holiday very easy. Sara is a credit to your company .
19 July 2026
Reply from Hays Travel - Swinton
Morning Mrs Harper, thank you so much for your lovely reply, it was a pleasure booking your next holiday for you both, thanks Sara :)
Amazing customer service from Jo…
Amazing customer service from Jo everything on the insurance explained in detail thank you
25 July 2026
Reply from Hays Travel - Swinton
Hi Alison, thank you so much for your lovely review and kind words. It was a pleasure getting your travel insurance sorted for you! Thanks Jo :-)
Friendly knowledgeable staff that knew…
Friendly knowledgeable staff that knew about our desires and got us the perfect holiday!
18 July 2026
Reply from Hays Travel - Swinton
Hi Philip, thank you so much for your lovely review and kind words. It was a pleasure to book your cruise. I hope you both have a fantastic time. Thanks Sara :-)
Great service from Hayes Travel
Great service from Hayes Travel! The staff were friendly, helpful, and made booking our holiday quick and easy. Highly recommend, and I'll definitely book with them again.
14 July 2026
Reply from Hays Travel - Swinton
Hi Stella, thank you so much for your lovely review and kind words. It was a pleasure to book your holiday to Torremolinos. I hope you both have a fantastic time. Thanks Jo :-)
Reply from Hays Travel - Swinton
Hi Patricia , Thank you so much for your lovely review. It was a pleasure booking your next holiday! Thanks Erica :-)
The young lady that booked our holiday…
The young lady that booked our holiday for us very helpful, nothing was to much trouble and listened to what we wanted can't thank her enough a credit to your company very pleasant young lady
15 July 2026
Reply from Hays Travel - Swinton
Hi Pat, thank you for your lovely review! It was a pleasure booking your holiday for you. Thanks, Khushi :)
The staff are really friendly and will…
The staff are really friendly and will go out of their way to answer and queries you might have, we book with them all the time.
15 July 2026
Reply from Hays Travel - Swinton
Hi Ann, thank you for your lovely words. and review. It was a pleasure to boo your cruise to the Norwegian Fjords. Thanks Erica & Jo :-)
Reply from Hays Travel - Swinton
Hi Robert, thank you for your lovely review! It was a pleasure booking your holiday for you. Thanks, Khushi :)
Erica made it great with her knowledge
11 July 2026
Reply from Hays Travel - Swinton
Hi Frederick, Thank yo so much for your lovely review. It was a pleasure to see you both in store again. Thanks Erica :-)
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