Initial contact was by phone Laura was very helpful and patient so helped make everything stressless, all we had to do was call at shop and pick up the paper work We would recommend Hayes to anyone.... See more
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Great personal and friendly servive as always. Nothing is a bother and they are always happy to go the extra mile and answer any questions to make sure you get exactly which holiday best meets your n... See more
Company replied
The experience I have with Hays Travel is always the same, service with a smile, helpful with any queries I have. Always guarantee the perfect result, holiday has everything i asked for. There great h... See more
Company replied
Made flight booking by telephone this time instead of going into the office. Received the same pleasant, efficient service as always - spoke to Laura.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
12 Front Street, DH9 0HX, Stanley, United Kingdom
- 01207 236000
4.9
Excellent
1K reviews
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Absolutely amazing helped loads with…
Absolutely amazing helped loads with our holiday girls are very friendly
30 July 2026
Reply from Hays Travel - Stanley
Thanks so much for you review - we hope you have a fab holiday :)
Thanks Millie
First time booking a holiday in 12…
First time booking a holiday in 12 years so I was a little nervous but going into the store made My booking very easy, Laura helped me through everything I needed, she was able to answer all my questions, I would definitely book another holiday with hays travel
22 July 2026
Reply from Hays Travel - Stanley
We are so pleased to hear that your first holiday booking in 12 years was made easy and stress-free. It's wonderful that our colleague was able to assist you with everything you needed. We look forward to helping you book many more holidays in the future!
Kind Regards
Laura
Made flight booking by telephone this…
Made flight booking by telephone this time instead of going into the office. Received the same pleasant, efficient service as always - spoke to Laura.
29 July 2026
Reply from Hays Travel - Stanley
We're so pleased to hear that you received such pleasant and efficient service when booking your flight over the phone. Thank you for sharing your positive experience with us!
Kind Regards
Laura :)
Excellent service as always it’s really…
Excellent service as always it’s really great to go into your Stanley branch well done everyone
29 July 2026
Reply from Hays Travel - Stanley
Thanks so much for booking your holiday again with us in Stanley branch - have a brilliant time in Bulgaria :) thanks Millie
What can I say always get the best…
What can I say always get the best treatment wouldn't go anywhere else so helpful nothing is too much trouble for the staff
19 July 2026
Reply from Hays Travel - Stanley
Lutricia Hardman,
Thank you so much for your wonderful 5-star review! We are so pleased to hear that you always receive the best treatment and that our staff are so helpful. We truly appreciate your loyalty! Thank you Rachel
Kind Regards
Hays Travel WhiteRose
Excellent customer service from Laura x
25 July 2026
Reply from Hays Travel - Stanley
Thank you for taking the time to share your positive experience. We are so pleased to hear that our customer service was excellent.
Kind Regards
Laura
Initial contact was by phone
Initial contact was by phone Laura was very helpful and patient so helped make everything stressless, all we had to do was call at shop and pick up the paper work
We would recommend Hayes to anyone.
24 July 2026
Reply from Hays Travel - Stanley
Thank you for your wonderful feedback! We are so pleased to hear that our team provided such a stress-free experience and that you would recommend us to others.
Kind Regards
Laura
Great place found to visit
Welcoming environment, attentive staff and responded positively to my request. Found a number of options and returned to book a 4 night stay in a great resort and hotel.
23 July 2026
Reply from Hays Travel - Stanley
Hi Mr Dodd,
Thank you so much for taking the time to leave such a kind. I'm so pleased we could find what you were looking for .
I hope you both have the best time in Benidorm
Kind regards,
Millie :)
Great personal and friendly servive as…
Great personal and friendly servive as always. Nothing is a bother and they are always happy to go the extra mile and answer any questions to make sure you get exactly which holiday best meets your needs.
23 July 2026
Reply from Hays Travel - Stanley
Thankyou so much for your lovely review - have a fantastic time in Jersey :)
Stanley hays travel
Laura was really Excellant handling two separate family bookings for us and answered all our questions she was more than helpful well done Laura.
22 July 2026
Reply from Hays Travel - Stanley
Thank you for your wonderful feedback! We are so pleased to hear that our team member was able to assist you with your family bookings and answer all your questions.
Kind Regards
Laura
Excellent customer service and priced…
Excellent customer service and priced matched holiday for me.
15 July 2026
Reply from Hays Travel - Stanley
Sharon Smith,
Thank you for your wonderful 5-star review! We are so pleased to hear that you received excellent customer service and that we were able to price match your holiday for you.
Kind Regards
Hays Travel Stanley
Staff are always very helpful
19 July 2026
Reply from Hays Travel - Stanley
Janice,
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our team helpful, and we truly appreciate your kind words.
Kind Regards Stanley :)
Reply from Hays Travel - Stanley
Thanks so much for your review - It was a pleasure booking your trip :)
Thanks Laura
Shining Hays Travel
The experience I have with Hays Travel is always the same, service with a smile, helpful with any queries I have. Always guarantee the perfect result, holiday has everything i asked for. There great help with foreign currency exchange rates.
11 July 2026
Reply from Hays Travel - Stanley
Thankyou so much for taking the time to review our service in branch :) it was a pleasure booking your trip :)
Thanks Laura
Reply from Hays Travel - Stanley
Great to hear you had a lovely time in Rome :)
Thanks Kelly
Reply from Hays Travel - Stanley
Hi Susan,
Thank you so much for taking the time to leave such a kind review. I hope you both have the best time in Corfu.
Kind regards, Millie :)
Reply from Hays Travel - Stanley
Thank you so much for your kind comments I hope you both have an amazing time in Salou. Thanks Lyndsey
We always use hay travel Stanley…
We always use hay travel Stanley because we find it very convenient and the staff are always so friendly and helpful. This time was no exception and we will continue to use them
11 July 2026
Reply from Hays Travel - Stanley
Thank you for your wonderful feedback! We are so pleased to hear that you find our services convenient and our staff friendly and helpful. We truly appreciate your continued loyalty.
Kind Regards
Lyndsey
The service we love every time !
As usual the staff go out of their way to help you find your perfect location and holiday .
They listen to what you would like and not like and spend time with you to get exactly what you like .
Friendly and helpful always .
10 July 2026
Reply from Hays Travel - Stanley
Hi Joan,
Thank you so much for taking the time to leave such a kind review.
We hope you have the best time on your cruise :)
Always receive a great service from…
Always receive a great service from Lindsey and laura. All the team members are very friendly and very helpful.
10 July 2026
Reply from Hays Travel - Stanley
Thank you so much for reviewing our service in the branch :) have a brilliant holiday
Thanks Lyndsey
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