Hays Travel - Ryan Lambton Reviews 

749
TrustScore 5 out of 5

5.0

Personal Travel Consultant - Ryan Lambton, NE2 Jesmond, GB


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Rated 5 out of 5 stars

I'm not sure how many times I've used Ryan and Team now, but its a lot I know that much! And why do I keep going back? It's simple - They consistently provide an excellent customer experience, be... See more

Rated 5 out of 5 stars

The travel that delivers every time. I do feel Mrs C has Ryan on speed dial - yet again another booking for us, the holiday for us to enjoy. Always get the best service and real care, really del... See more

Rated 5 out of 5 stars

After years of booking all my travel/holidays independently I am now officially converted to using a Travel Agent. Ryan was fantastic throughout the booking process. He was super quick to respond to a... See more

Rated 5 out of 5 stars

We can't praise Ryan and his team highly enough, we asked for a quote, received it, confirmed and paid our deposit within four hours. Ryan's messages are prompt and he explains everything very well.... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Personal Travel Consultant - Ryan Lambton, NE2, Jesmond, United Kingdom

  • 1916540179

5.0

Excellent

TrustScore 5 out of 5

749 reviews

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5.0

All reviews

(749)

117,928 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

6 out of 5!

I'm not sure how many times I've used Ryan and Team now, but its a lot I know that much!

And why do I keep going back? It's simple - They consistently provide an excellent customer experience, beat any price I manage to find for myself, and do all the paperwork and ringing about for me accessibility wise.

Would I recommend them - Most definitely! I'd give them 6 stars out of 5 if I could.

29 July 2026
Rated 5 out of 5 stars

Excellent service spoke to Hazel who…

Excellent service spoke to Hazel who managed all my queries and sorted a holiday out for me even at this short notice and on a school holiday for me and my family don't hesitate to use this service saves you an awful lot of time and money 5 stars plus from me looking forward to our holiday now

3 August 2026
Rated 5 out of 5 stars

Ryan was super helpful

Ryan was super helpful, everything ran efficiently and smoothly. Found out holiday and booked and sorted everything.
Would highly recommend

29 July 2026
Rated 5 out of 5 stars

Perfect from start to finish

Perfect from start to finish. Messaged with the details of where we wanted to go, dates and airport. Quote sent back within a few minutes. Booked and payment link sent. Friendly and very efficient service from Ryan.

28 July 2026
Rated 5 out of 5 stars

Amazing service and experience 10/10

After years of booking all my travel/holidays independently I am now officially converted to using a Travel Agent. Ryan was fantastic throughout the booking process. He was super quick to respond to all of my questions and messages. It was lovely to deal with a person rather than an AI chatbot. I have already recommended him to friends and family.

27 July 2026
Rated 5 out of 5 stars

Excellence and Great Service. Again

The travel that delivers every time.
I do feel Mrs C has Ryan on speed dial - yet again another booking for us, the holiday for us to enjoy.
Always get the best service and real care, really delves into the detail to get us the best deal, Ryan offers the best customer service and takes care of us and everyone we recommend with his great know how and care to give you the best holiday experience.
No doubt we will be booking something soon.
Martin

26 July 2026
Rated 5 out of 5 stars

Exceptional friendly customer service

This is the 2nd time I have used Ryan at Hays Travel to book my holiday. The service is exceptional and he responds immediately with a comprehensive form to complete with all your holiday requirements. The response time is excellent and the price he offers always beats booking direct with the tour operator
I will always use Ryan to book my holidays

8 July 2026
Rated 5 out of 5 stars

Really freindly and helpful service…

Really freindly and helpful service ,nothing was to much trouble .a special mention to hazel .for going above and beyond to try and help me ,even phoned me personaly to let me know what was happening .so a big thank you to hazel ,an amazing team

25 July 2026
Rated 5 out of 5 stars

Ryan rocks!

Ryan made the whole process so easy and was very friendly and professional, nothing was too much trouble.
We have booked with Ryan in the past and will definitely book with him in the future, thank you Ryan! 😀

25 July 2026
Hays Travel - Ryan Lambton logo

Reply from Hays Travel - Ryan Lambton

Lesley ❤️ Thank you so much! I absolutely love that title... "Ryan rocks!" 😄

It was a pleasure helping you again, and I'm so pleased you found the whole process easy from start to finish. Knowing you've chosen to come back and book with me again means a huge amount, and I'm really grateful for your continued trust.

Have the most amazing holiday, and I'll be here whenever you're ready to plan the next one! ✈️💙

Thanks,
Ryan ✈️

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