We went in looking for a coach trip holiday for a week and booked a far better cruise for a very similar price. Emma-Jane was so helpful, patient and knowledgeable. We return often because the servi... See more
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Emma was very informative, friendly and helpful. She answered all of our questions and emailed everything she said she would. On our experience, we would recommend Hays Travel.
Company replied
Staff are amazing, Charlotte, totally listens to what you are looking for and found us the perfect holiday to meet our requirements. Just makes the whole process so smooth and easy and you know you a... See more
Company replied
I was very impressed by the knowledge and experience of the Hays representative. It made my decision making process much easier. I am certain that I will book my next travel experience with your compa... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
27 The Hundred, SO51 8GD, Romsey, United Kingdom
- 01794 517700
4.9
Excellent
1K reviews
Asks customers to review
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Our trip to Alicante was easily booked…
Our trip to Alicante was easily booked and sorted very quickly and efficiently with no pressure.
2 August 2026
We went in looking for a coach trip…
We went in looking for a coach trip holiday for a week and booked a far better cruise for a very similar price. Emma-Jane was so helpful, patient and knowledgeable. We return often because the service at Hays Romsey is so good.
4 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
As always the whole team have been…
As always the whole team have been amazing, especially Ava. Been in quiet a few times to get quotes for holidays and we finally booked one. Well done to all the team
11 August 2026
Reply from Hays Travel - Romsey
Thank you for your wonderful feedback! We are so pleased to hear that our team provided such excellent service, especially Ava, and that you finally booked your holiday with us. Many thanks, Jamie :)
Tasha is knowledgeable
Tasha is knowledgeable, friendly and helpful, this is second holiday we booked with her.
10 August 2026
Reply from Hays Travel - Romsey
Thank-you for taking the time to leave this feedback and for your kind words, it was a pleasure to help with your booking :) - Tasha, Branch Manager
Reply from Hays Travel - Romsey
Thank you so much for your lovely reply, it was a pleasure - Emma
Hayes experience
Emma was very informative, friendly and helpful. She answered all of our questions and emailed everything she said she would. On our experience, we would recommend Hays Travel.
31 July 2026
Reply from Hays Travel - Romsey
Thank you so much for your lovely reply, it was a pleasure helping you get your holiday booked - Emma
Friendly and knowledgeable staff
Friendly and knowledgeable staff. A great service all round.
29 July 2026
Excellent knowledge and experience
I was very impressed by the knowledge and experience of the Hays representative. It made my decision making process much easier. I am certain that I will book my next travel experience with your company.
7 August 2026
Reply from Hays Travel - Romsey
Thank-you for taking the time to provide this kind feedback, it is much appreciated. - Tasha, Branch Manager.
Reply from Hays Travel - Romsey
Thank-you for taking the time to provide this kind feedback, it is much appreciated. - Tasha, Branch Manager.
Reply from Hays Travel - Romsey
Thank you so much for your review, it is always a pleasure - Emma
Reply from Hays Travel - Romsey
Thankyou for taking the time to provide this feedback and for your kind words, it was a pleasure to help find your trip :) - Tasha, Branch Manager.
Brilliant as normal well done xx
26 July 2026
Reply from Hays Travel - Romsey
Thank you so much for your lovely review - Emma
So far so good
2 August 2026
Reply from Hays Travel - Romsey
Thank you for taking the time to respond to the review. I hope you have a lovely time away! - Charlotte
Listened to our requirements and found…
Listened to our requirements and found us the best deal
30 July 2026
Reply from Hays Travel - Romsey
Thank you for leaving this lovely review! I have passed this along to the agent and we appreciate you taking the time to leave this - Caitlin :)
Always great service from Tasha & the…
Always great service from Tasha & the team in Romsey.
25 July 2026
Reply from Hays Travel - Romsey
Thank-you for taking the time to provide this feedback, and for your kind words! - Tasha, Branch Manager.
Excellent holiday booking experience
Excellent experience. Staff as always friendly & helpful in finding he best holiday. Came away with everything booked & sorted
27 July 2026
Reply from Hays Travel - Romsey
Thank you for your wonderful feedback! Its always a pleasure getting your holidays booked for you - Charlotte
City break to Porto Very helpful travel consultant
Very helpful travel consultant, Tash dealt extremely efficiently with our request and provided lots of advice
20 July 2026
Reply from Hays Travel - Romsey
Thank you for leaving such a nice review, I has passed this on to the agent and we appreciate you taking the time to leave this :) Many thanks, Jamie
Staff are amazing
Staff are amazing, Charlotte, totally listens to what you are looking for and found us the perfect holiday to meet our requirements. Just makes the whole process so smooth and easy and you know you are ATOL protected if something was to happen.
25 July 2026
Reply from Hays Travel - Romsey
Thank you for taking the time to complete the feedback. I hope you have a lovely time and look forward to seeing you soon - Charlotte
Reply from Hays Travel - Romsey
Thank you so much for your lovely feedback - Emma
Friendly Romsey branch.
Myself and my husband went into the Romsey branch to book a holiday. We had a friendly welcome by Emma. Emma listened to what we were looking for in a holiday and quickly got a good choice for us to look through. She had great knowledge and could easily answer any questions we had.
A lovely friendly service as always 😊
24 July 2026
Reply from Hays Travel - Romsey
Thank you so much for your wonderful feedback! We are so pleased to hear that your experience was so positive and that we could help you find the perfect holiday.
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