Hays Travel - Pickering Reviews 

774
TrustScore 5 out of 5

5.0

14 Market Place, YO18 7AA Pickering, GB


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Rated 5 out of 5 stars

The agent was very helpful, listened to us with care and helped us find exactly what we were hoping for. When the system failed to accept our booking she phoned Jet2, and patiently dictated all the i... See more

Company replied

Rated 5 out of 5 stars

Called into the Pickering office. All the staff are so welcoming, efficient and give excellent customer service. We were looked after by Keiran today,who was very helpful, with finalising our holiday... See more

Company replied

Rated 5 out of 5 stars

Katherine is always helpful and patient with us She had to contact head office who were also quick and helpful All the staff at Pickering are a great team

Company replied

Rated 5 out of 5 stars

We have always booked our holidays with Ryedale Travel and when it was taken over by Hayes Travel and have always found the staff very friendly and helpful. Nothing is too much trouble. it is very go... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 14 Market Place, YO18 7AA, Pickering, United Kingdom

  • 01751 472615

5.0

Excellent

TrustScore 5 out of 5

774 reviews

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5.0

All reviews

(774)

122,751 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly

Friendly, knowledgeable staff, very clear information, going the extra mile for customers

16 July 2026
Hays Travel - Pickering logo

Reply from Hays Travel - Pickering

Thank you for your kind comments and appreciate you always booking with us.
Many thanks
Kellie

Rated 5 out of 5 stars

The sales assistant (Kellie) was very…

The sales assistant (Kellie) was very helpful knowledgeable professional and enhanced the holiday booking procedure.

All good.

5 July 2026
Hays Travel - Pickering logo

Reply from Hays Travel - Pickering

Thank you for your kind comments. I hope Puerto Mogan is just as lovely this time!
Thank you
Kellie

Rated 5 out of 5 stars

everthing great

14 July 2026
Hays Travel - Pickering logo

Reply from Hays Travel - Pickering

Many thanks for your kind review.
I hope you enjoy Sorrento.
Thank you
Kellie

Rated 5 out of 5 stars

Great as always

Katherine is always helpful and patient with us
She had to contact head office who were also quick and helpful
All the staff at Pickering are a great team

12 July 2026
Hays Travel - Pickering logo

Reply from Hays Travel - Pickering

Thank you for your comments I hope you have a great holiday
Many thanks Katherine

Rated 5 out of 5 stars

helpful

Very professional,very helpful and pleasant .

10 July 2026
Hays Travel - Pickering logo

Reply from Hays Travel - Pickering

Thank you for your kind comments - Kieran

Rated 5 out of 5 stars

Called into the Pickering office.

Called into the Pickering office.
All the staff are so welcoming, efficient and give excellent customer service. We were looked after by Keiran today,who was very helpful, with finalising our holiday arrangements. A credit to the team.

11 July 2026
Hays Travel - Pickering logo

Reply from Hays Travel - Pickering

Thank you so much for your kind comments and I hope you enjoy your next holiday with us - Kieran

Rated 5 out of 5 stars

Speedy and efficient…

Caroline was most speedy and efficient when booking my holiday, as are all the staff at Hays Travel, Pickering.

9 July 2026
Hays Travel - Pickering logo

Reply from Hays Travel - Pickering

Thank you for your kind comments - Caroline

Rated 4 out of 5 stars

Great company

Great company, had great service, but was annoyed asi ( fiona Davis) placed order, booked holiday, paid deposit with my card and used my phone and email, but like this message all correspondence after that was addressed to Mr k Davis !!

2 July 2026
Hays Travel - Pickering logo

Reply from Hays Travel - Pickering

Thank you for your comments,
Many thanks Caroline

Rated 5 out of 5 stars

Easy to get an appointment

Easy to get an appointment, pleasant and informative member of staff in Pickering office ( Caroline).

8 July 2026
Hays Travel - Pickering logo

Reply from Hays Travel - Pickering

Thank you for your kind comments and booking with us - Caroline

Rated 5 out of 5 stars

The agent was very helpful

The agent was very helpful, listened to us with care and helped us find exactly what we were hoping for.
When the system failed to accept our booking she phoned Jet2, and patiently dictated all the information again, successfully.

7 July 2026
Hays Travel - Pickering logo

Reply from Hays Travel - Pickering

Thank you very much for your kind comments, hope you have a lovely time cheers Katherine

Rated 5 out of 5 stars

Kellie was very helpful

Kellie was very helpful, friendly and informative when we made our booking, Kieron offered us a drink which was a nice touch.

3 July 2026
Hays Travel - Pickering logo

Reply from Hays Travel - Pickering

Thank you for your kind review! I hope you enjoy Montenegro.
Many thanks
Kellie

Rated 5 out of 5 stars

Excellent friendly service.

Excellent friendly service.
Go above and beyond to help you find your dream holiday

25 June 2026
Hays Travel - Pickering logo

Reply from Hays Travel - Pickering

Thank you, hope you have a great holiday cheers Katherine

Rated 5 out of 5 stars

Pickering Branch…

We have always booked our holidays with Ryedale Travel and when it was taken over by Hayes Travel and have always found the staff very friendly and helpful. Nothing is too much trouble. it is very good that the staff do not change and know you as soon as you go through the door which makes it seem very personable.

1 July 2026
Hays Travel - Pickering logo

Reply from Hays Travel - Pickering

Thank you for your lovely comments, hope you have an amazing cruise, cheers Katherine.

Rated 5 out of 5 stars

Always lovely

Always lovely
Always helpful,and patient
They know me so well

23 June 2026
Hays Travel - Pickering logo

Reply from Hays Travel - Pickering

Thank you for your kind comments and I hope you enjoy your cruise - Kieran

Rated 5 out of 5 stars

Had fun booking our holiday

Caroline was great, very professional and knowledgeable. We had a fun time booking our holiday. We were offered lots of choices, and given information about airport parking and currency options. We will happily return to book our next holiday. 😀

28 June 2026
Hays Travel - Pickering logo

Reply from Hays Travel - Pickering

Thank You for your kind review. Lovely to book your holiday.

Kind Regards
Caroline

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