Hayes Travel Omagh( Melissa) was so helpful, knowledgeable and nothing was a bother. Checked all details thoroughly as travelling with a wheelchair user. Went over and above in checking everything was... See more
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The assistant was extremely helpful and showed us lot of options for our holiday. As we are both pensioners she took the time to listen to our concerns and requests. We booked last year with hayes a... See more
Company replied
We were greeted by a friendly staff member who was very helpful as I was unsure of exactly what type of holiday or where we wanted to go. We found what seems like a wonderful hotel and great value
Company replied
Our travel agent Jenni was excellent......very knowledgeable, helpful, friendly & patient. We had specific requests as we are travelling with a young family yet she was able to offer a great variety... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
2 Market Street, BT78 1EH, Omagh, United Kingdom
- 02882888507
4.9
Excellent
999 reviews
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Melissa was super
Melissa was super. A great help. Kept me right and I will definitely be back with her to hook my next holiday.
22 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Staff were very helpful with excellent…
Staff were very helpful with excellent customer service and communication skills, easy to talk to with enormous patience and kindness.
25 July 2026
Reply from Hays Travel - Omagh
Thank you so much Fay for your excellent feedback
Reply from Hays Travel - Omagh
We are so pleased to hear that we were able to assist you. Thank you for taking the time to leave us such positive feedback!
Jack was a lovely fella and nothing…
Jack was a lovely fella and nothing was a bother to him and was very patient and understanding with my requests
23 July 2026
Reply from Hays Travel - Omagh
Thank you for your wonderful review! We are so pleased to hear that our colleague was patient and understanding, making your experience with us so positive.
Just everything from start to finish…
Just everything from start to finish Louise in the omagh branch is just so helpful
19 July 2026
Reply from Hays Travel - Omagh
Alan,
Thank you for your lovely review. It's wonderful to hear that our team member was so helpful from start to finish.
Hayes Travel Omagh( Melissa) was so…
Hayes Travel Omagh( Melissa) was so helpful, knowledgeable and nothing was a bother. Checked all details thoroughly as travelling with a wheelchair user. Went over and above in checking everything was to our needs.
18 July 2026
Reply from Hays Travel - Omagh
Jennifer,
Thank you for your wonderful feedback! We are so pleased to hear that our team provided such helpful and thorough service, especially with the specific needs for a wheelchair user. We truly appreciate your kind words.
Reply from Hays Travel - Omagh
We are so pleased to hear that everything was thoroughly explained and that you had such a positive experience with us. Thank you for your kind words!
Reply from Hays Travel - Omagh
Sheila,
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our staff easy to talk to and that you were able to relax. We truly appreciate you taking the time to share your positive experience.
The lady that dealt with me was so…
The lady that dealt with me was so friendly very helpfully. Lovely manner about her.
17 July 2026
Reply from Hays Travel - Omagh
Thank you so much for your lovely feedback! We are delighted to hear that you had such a positive experience with our team member. We always strive for excellent service.
Reply from Hays Travel - Omagh
Philip,
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our team brilliant and we truly appreciate your kind words.
Reply from Hays Travel - Omagh
Tracy,
Thank you so much for your wonderful feedback! We are delighted to hear that you found our service quick, efficient, and helpful in finding the perfect destination.
Melissa from the Omagh branch
Melissa from the Omagh branch. Was so helpful and friendly, and excels at her job!
15 July 2026
Reply from Hays Travel - Omagh
Thank you so much for your wonderful feedback! We are so pleased to hear that our team member was helpful and friendly, and that you had such a positive experience.
Great service and very helpful staff
5 July 2026
Reply from Hays Travel - Omagh
Trevor,
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our service great and our staff very helpful. Your feedback is greatly appreciated.
Reply from Hays Travel - Omagh
Thank you for your excellent feedback
Reply from Hays Travel - Omagh
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our staff member to be very helpful and efficient.
The staff are so friendly and nothing…
The staff are so friendly and nothing is too much trouble we were offered the best deal and were given some were useful information.
8 July 2026
Reply from Hays Travel - Omagh
Thank you for your wonderful review! We are so pleased to hear that our staff were friendly and helpful, and that you received useful information. We truly appreciate your kind words.
We were greeted by a friendly staff…
We were greeted by a friendly staff member who was very helpful as I was unsure of exactly what type of holiday or where we wanted to go. We found what seems like a wonderful hotel and great value
8 July 2026
Reply from Hays Travel - Omagh
Thank you for your wonderful review! We are so pleased to hear that our staff member was able to help you find the perfect holiday. We hope you have an amazing time!
Reply from Hays Travel - Omagh
Thank you Rita for your excellent review.
Brilliant experience booking with Hays…
Brilliant experience booking with Hays Louise was great from the omagh branch will book with her again great getting everything for us etc mobility scooter and trying to get us a lower apartment
8 July 2026
Reply from Hays Travel - Omagh
Thank you Claire for your excellent review.
Very helpful supportive Staff member
3 July 2026
Reply from Hays Travel - Omagh
Thank you Carmel for your excellent review.
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