Hays Travel - Oldham Reviews 

982
TrustScore 5 out of 5

4.9

36B Spindles Shopping Centre, George Street, OL1 1HE Oldham, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Tom at the Oldham branch was fantastic.sorted out everything for me to make sure my two members of my family will have hopefully no hick-ups all the assisted travel and transfers had been sorted out... See more

Company replied

Rated 5 out of 5 stars

Luke at Oldham branch looked after myself & my fellow traveller again he is such a lovely person. He is polite,patient, everything we as customers want you must count yourselves very lucky to have hi... See more

Company replied

Rated 5 out of 5 stars

Regular visitor to Hays as they are my chosen travel company to book my holidays. Always friendly, always on the ball searching with patience till they find you just what you wanted. Less stress... See more

Company replied

Rated 5 out of 5 stars

As always, Luke your staff @ Oldham branch deliver his expertise once again to find and book us our holiday efficiently. Well done and credit to Luke. Keep it up. Regards Mrs Imelda Miller Retur... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 36B Spindles Shopping Centre, George Street, OL1 1HE, Oldham, United Kingdom

  • 0161 6605597

4.9

Excellent

TrustScore 5 out of 5

982 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(982)

117,250 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Tom at the Oldham branch was…

Tom at the Oldham branch was fantastic.sorted out everything for me to make sure my two members of my family will have hopefully no hick-ups all the assisted travel and transfers had been sorted out within 24hrs.also jet 2 are the best European tour operators.
Great experience from Hays travel.

19 August 2026
Hays Travel - Oldham logo

Reply from Hays Travel - Oldham

Hi Kevin. Thank you for your lovely review. I will be sure to pass this onto Tom 😊- Milly

Rated 3 out of 5 stars

Just a little bit more knowledge and enthusiasm.

My only gripe is that the person who booked my holiday just wasn't knowledgeable enough. I found the booking experience a very bland experience. There just wasn't any enthusiasm. I think this was noticed by the other staff who were trying to help them out by explaining the area, bar and restaurant locations etc. Maybe a bit more training is needed. I did book a holiday because I like the idea of using a local travel agent and Hays travel are a trusted company. I would book with them again but hopefully with someone with a it more enthusiasm.

25 August 2026
Rated 5 out of 5 stars

Im very Happy because help

Im very Happy because help
Straight away and do everything for me i just
Seat back and wait my holiday

26 August 2026
Hays Travel - Oldham logo

Reply from Hays Travel - Oldham

Thank you Andrea for your 5* review, we really appreciate you taking the time to write this. Lisa

Rated 5 out of 5 stars

Great service

Great service. Worked hard to get just the right holiday. Cheerful, friendly and informed

22 August 2026
Hays Travel - Oldham logo

Reply from Hays Travel - Oldham

Hi Christine. Thank you for your lovely review. I will pass this onto Lisa!- Milly

Rated 5 out of 5 stars

Excellent service

Excellent service

18 August 2026
Hays Travel - Oldham logo

Reply from Hays Travel - Oldham

Thank you for your 5* review Susan and your lovely comments, I really appreciate you taking the time to write this. Lisa

Rated 5 out of 5 stars

The staff where amazing

The staff accommodated my bazaar request regarding flights only on certain planes and also did a price match. Very happy with all the staff who helped.

9 August 2026
Hays Travel - Oldham logo

Reply from Hays Travel - Oldham

Thank you Jaya for your 5* review and your lovely comments, we really appreciate you taking the time to write this. Lisa

Rated 5 out of 5 stars

Luke at Oldham branch looked after…

Luke at Oldham branch looked after myself & my fellow traveller again he is such a lovely person.
He is polite,patient, everything we as customers want you must count yourselves very lucky to have him as part of your team,,,, I know we are.

15 August 2026
Hays Travel - Oldham logo

Reply from Hays Travel - Oldham

Thank you Margaret for your 5* review and your lovely comments, we really appreciate you taking the time to write this. Lisa

Rated 5 out of 5 stars

We had an idea of which holiday we…

We had an idea of which holiday we wanted so the booking was smooth and easy. We have dealt with Milly before and she makes the whole experience comfortable.

14 August 2026
Hays Travel - Oldham logo

Reply from Hays Travel - Oldham

Thank you for your wonderful feedback! We are so pleased to hear that your booking was smooth and easy, and that our team made the experience comfortable for you.

Rated 5 out of 5 stars

The lady was very good sorted…

The lady was very good sorted everything for my wife and I for our holliday

12 August 2026
Hays Travel - Oldham logo

Reply from Hays Travel - Oldham

Thank you for your wonderful feedback! We are so pleased to hear that our team was able to sort everything for your holiday.

Rated 5 out of 5 stars

Regular visitor to Hays

Regular visitor to Hays as they are my chosen travel company to book my holidays.
Always friendly, always on the ball searching with patience till they find you just what you wanted.
Less stress more peace of mind and someone to ensure you have all the paperwork you need.
You xan also book.all thise holidays extras from airport lounges, insurance and currency.
Onestop shop for everything.
I also use a Hays travel card - easy to use from loading currency to checking transactions and 8f yiu have a balance afyer your trip itsceasily converted to another currency if you go somewhere else.
Highly recommended.

4 August 2026
Hays Travel - Oldham logo

Reply from Hays Travel - Oldham

Thank you so much for your wonderful feedback! We are so pleased to hear that you consistently have such a positive experience with us and that you find our service and the Hays Travel card so beneficial. It's fantastic to know we can provide you with peace of mind.

Rated 5 out of 5 stars

Luke Hays Travel Oldham is just so…

Luke Hays Travel Oldham is just so friendly helpful and very polite.Excellent in his line of work.Definately comes highly recommended.Wonderful service

12 August 2026
Hays Travel - Oldham logo

Reply from Hays Travel - Oldham

Thank you so much for your wonderful feedback! We are delighted to hear that you received such friendly and helpful service. We truly appreciate your high recommendation!

Rated 5 out of 5 stars

The assistant I dealt with was very…excellent

The assistant I dealt with was very nice polite
Booked my holiday with no problem

4 August 2026
Hays Travel - Oldham logo

Reply from Hays Travel - Oldham

Thank you for your wonderful feedback! We are so pleased to hear that our team was polite and helpful in assisting you with your holiday booking.

Rated 5 out of 5 stars

It's always a pleasure to book holidays…

It's always a pleasure to book holidays at Hays travel Oldham Rochdale and Royton. This time I booked at Oldham with Luke. I wanted a very complexd holiday including a land holiday then a cruise then a City break. Luke found us the perfect adventure. Luke is extremely nice and very professional. Other staff Kim at Rochdale and Freya at Royton are also Brilliant. We have used Hays travel now for around 7 years and these staff are outstanding at their jobs. We always use their foreign exchange as its a great exchange rate. That 2026 2027 2028 holidays all booked with Hays. The booking process was easy as Luke did everything. He also helps with any Visas check in and tickets. Great service Luke

9 August 2026
Hays Travel - Oldham logo

Reply from Hays Travel - Oldham

Thank you for your wonderful review! We are so pleased to hear that our team helped you create such a perfect and complex holiday. It's fantastic to know that you've been a loyal customer for seven years and that our staff consistently provide outstanding service. We truly appreciate your kind words and look forward to assisting you with your future adventures!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look